Bağlılık, Çalışan Performansı ve İş Tatmini İlişkisinde Özgeciliğin Düzenleyici Rolü: Sağlık Çalışanları Üzerinde Bir Uygulama

Amaç – Bu çalışmanın amacı, sağlık çalışanlarının örgütsel bağlılık algılarını değerlendirmek ve örgütsel bağlılığın çalışan performansı ve iş tatmini ile olan teorik ilişkisini test etmektir. Ayrıca bu ilişkide özgeciliğin düzenleyici rolü de araştırılmıştır. Yöntem – Sağlık alanında hizmet veren dört özel hastanede görev yapan 227 çalışandan kolayda örneklem yöntemiyle veri toplanmıştır. Çalışmada değişkenler arası ilişkiler ve etkileri korelasyon ve regresyon analizleri ile ortaya konulmuş, düzenleyici etki regresyon eğrisi ile ayrıca sınanmıştır. Bulgular – Elde edilen bulgulara göre, sağlık çalışanlarının örgütsel bağlılık algılarındaki artış, performanslarını ve iş tatminlerini arttırmaktadır. Bunun yanı sıra sağlık çalışanlarının özgeciliği örgütsel bağlılıkları ile performansları arasındaki ilişkide düzenleyici rol üstlenmektedir. Tartışma – Bu çalışma, bağlılık, çalışan performansı ve iş tatmini ilişkisinde özgeciliğin düzenleyici rolünü ortaya koymaya çalışmaktadır. Yazında sağlık çalışanları açısından söz konusu değişkenlerin hepsinin bir arada ele alındığı ve özgeciliğin düzenleyici etkisinin araştırıldığı bir çalışmaya rastlanamamıştır. Bu bağlamda çalışma sonuçlarının hem yazın hem de uygulayıcılar açısından olduğu değerlendirilmektedir. Çünkü sağlık kurumlarında verilen hizmetlerin hastalara etkin ve verimli bir şekilde sunulabilmesinde dikkate alınması gereken hususlardan birisi de sağlık çalışanlarının tutum ve davranışlarını etkileyen faktörlerdir. Çalışanların kurum içerisindeki algıları sundukları hizmeti doğrudan veya dolaylı olarak etkileyebilir.

The Regulatory Role of Altruism in the Relationship of Engagement, Employee Performance and Job Satisfaction: An Application on Healthcare Professionals

Purpose – The aim of this study is to evaluate the organizational commitment perceptions of healthcare professionals and to test the theoretical relationship between organizational commitment and employee performance and job satisfaction. In addition, the moderator role of altruism in this relationship was also investigated. Design/methodology/approach – Data were collected from 227 employees working in four private hospitals serving in the field of health by using convenience sampling method. In the study, the relations between the variables and their effects were revealed by correlation and regression analyzes, and the regulatory effect was also tested with a regression curve. Findings – According to the findings, the increase in the organizational commitment perceptions of health workers increases their performance and job satisfaction. In addition, the altruism of health workers plays a regulatory role in the relationship between their organizational commitment and their performance. Discussion – This study tries to reveal the moderator role of altruism in the relationship between commitment, employee performance and job satisfaction. In the literature, no study was found in which all of the mentioned variables were considered together in terms of health workers and the moderator effect of altruism was investigated. In this context, it is considered that the results of the study are both in terms of literature and practitioners. Because one of the issues that should be taken into consideration in providing the services provided in health institutions to patients in an effective and efficient manner is the factors that affect the attitudes and behaviors of health workers. Perceptions of employees within the organization may directly or indirectly affect the service they provide.

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