İş Ahlakı Uygulamalarının Örgütsel Performansa Etkisi: Özel Hastaneler Üzerine Bir Saha Araştırması

Amaç – Sağlık sektörü, ahlaki ilke ve kurallara en çok ihtiyaç duyulan sektörlerden biridir. Bu çalışma, hastanelerde iş ahlakı uygulamalarının örgütsel performansı nasıl ve ne yönde etkilediğini belirlemek amacıyla yapılmıştır. Yöntem – Bu çalışmada iş ahlakı; yöneticilerin ahlaki tutumları, çalışanların ahlaki tutumları ve hastanelerin ahlaki tutumları olmak üzere üç boyutta ele alınmış ve saha araştırması yapılmıştır. Veriler İstanbul’da özel hastanelerde çalışan doktor, hemşire ve diğer sağlık personellerinden 387 kişiden anket yoluyla elde edilmiştir. Bulgular – Araştırmada altı hipotez test edilmiştir. Bu hipotezlerden dördü kabul edilmiş ikisi reddedilmiştir. Çoklu regresyon analizi sonuçlarına göre, iş ahlakı boyutlarından yöneticilerin ahlaki tutumlarının ve kurumun ahlaki tutumlarının örgütsel performans üzerinde pozitif ve anlamlı bir etkiye sahip olduğu belirlenmiştir. Buna karşın iş ahlakının çalışanların ahlaki tutumları boyutunun örgütsel performans üzerinde pozitif ama anlamlı olmayan etkiye sahip olduğu saptanmıştır. Tartışma – Örgütsel performansı en çok etkileyen iş ahlakı boyutunun kurumsal ahlaki sorumluluklar olduğu tespit edilmiştir. Çalışanlar arasında ayrımcılık yapılmaması ve çalışanların ve hastaların hakları konusunda yeterli hassasiyetin gösterilmesi örgütsel performansın göstergelerinden olan karlılığı, büyümeyi ve pazar payını olumlu yönde artıracağı söylenebilir.

The Influence of Business Ethics Practices on Organizational Performance: A Field Research on Private Hospitals

Purpose – The health sector is one of the sectors where ethical principles and rules are most needed. This study was carried out to determine how and in what way business ethics practices influence organizational performance in hospitals. Design/methodology/approach – In this study, business ethics; The ethical attitudes of the managers, the ethical attitudes of the employees and the ethical attitudes of the institutions were handled in three dimensions and field research was conducted. The data is obtained from 387 doctors, nurses and other health personnel working in private hospitals in Istanbul through questionnaires. Findings – Six hypotheses were tested in the study. Four of these hypotheses were accepted and two were rejected. According to the results of the multiple regression analysis, it is determined that the ethical attitudes of the managers and the moral ethical of the institution from the dimensions of business ethics have a positive and significant influence on the organizational performance. On the other hand, it has been determined that the ethical attitudes dimension of business ethics has a positive but non-significant influence on organizational performance. Discussion – It has been determined that the business ethics dimension that influences organizational performance the most is corporate ethical responsibilities. It can be said that non-discrimination among employees and showing sufficient sensitivity to the rights of employees and patients will positively increase profitability, growth and market share, which are indicators of organizational performance.

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