Psikolojik Ayrıcalığın Üretkenlik Karşıtı Davranışlara Etkisi: Psikolojik Sözleşmenin İhlal Edilmesinin Aracılık Rolü

Bu çalışmanın amacı, psikolojik ayrıcalığın üretkenlik karşıtı davranışlar üzerindeki etkisi ile bu etkide psikolojik sözleşmenin ihlal edilmesinin aracı rolünü belirlemektir. 148 beyaz yakalı işgörenden toplanan veriler, korelasyon, regresyon ve aracı değişkenli regresyon analizleri yardımıyla incelenmiştir. Yapılan regresyon analizi sonucunda psikolojik ayrıcalığın üretkenlik karşıtı davranışları anlamlı ve pozitif yönde etkilediği saptanmıştır. Ayrıca psikolojik ayrıcalık ile üretkenlik karşıtı davranışlar arasındaki ilişkide psikolojik sözleşmenin ihlal edilmesinin aracılık etkisine yönelik yapılan regresyon analizi sonuçlarına göre, psikolojik sözleşmenin ihlal edilmesinin psikolojik ayrıcalık ile üretkenlik karşıtı davranışlar arasındaki ilişkide kısmi aracılık rolü oynadığı belirlenmiştir.

The Mediating Role of Psychological Contract Violation in Relationship between Psychological Entitlement and Counterproductive Behavior

The purpose of this study is to investigate the effects of psychological entitlement on counterproductive behavior and mediating role of psychological contract violation in relationship between psychological entitlement and counterproductive behavior. The date of the study was collected from 148 white collar employees in private organizations in İstanbul. The data was examined with Pearson correlation, regression and mediated regression analysis. According to the results of all analysis it is found that psychological entitlement is positively related with counterproductive behavior. It is also found that there is a partial mediation effect of psychological contract violation between psychological entitlement and counterproductive behavior.

___

  • Aquino, K. ve Douglas, S., (2003). “Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hierarchical status”, Organizational Behavior and Human Decision Processes, Vol.90, No.1, 195-208.
  • Bakker, A.B. ve Demerouti, E., (2007). “The job demands-resources model: State of the art”, Journal of Managerial Psychology, Vol.22, No.3, 309-328.
  • Baron, R.M. ve Kenny, D.A., (1986). “The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations”, Journal of personality and social psychology, Vol.51, No.6, 1173-1182.
  • Brouer, R. L., Wallace, A. S. ve Harvey, P. (2011). When good resources go bad: The applicability of conservation of resource theory to psychologically entitled employees. Ed. P. L. Perrewe´ & D. C. Ganster, The role of individual differences in occupational stress and well being, (ss. 109–150), Bingley, UK: Emerald,
  • Campbell, W.K., Bonacci, A.M., Shelton, J., Exline, J.J. ve Bushman, B.J. (2004)."Psychological entitlement: Interpersonal consequences and validation of a self-report measure", Journal of Personality Assessment, Vol. 83, No. 1, 29-45.
  • Cropanzano, R. ve Mitchell, M.S., (2005). “Social exchange theory: An interdisciplinary review”, Journal of Management, Vol.31, No. 6, 874-900.
  • Coyle-Shapiro, J.A. ve Conway, N., (2005). “Exchange relationships: Examining psychological contracts and perceived organizational support”, Journal of Applied Psychology, Vol. 90, No. 4, 774-802
  • Deery, S.J., Iverson, R.D. ve Walsh, J.T., (2006). “Toward a better understanding of psychological contract breach: A study of customer service employees”, Journal of Applied Psychology, Vol. 91, No.1, 166-175.
  • Demir, M. ve Tütüncü, Ö., (2010). “Ağırlama İşletmelerinde Örgütsel Sapma ile İşten Ayrılma Eğilimi Arasındaki İlişki”, Anatolia: Turizm Araştırmaları Dergisi, Vol.21, No.1, 64-74
  • Douglas, S.C. ve Martinko, M.J., (2001). “Exploring the role of individual differences in the prediction of workplace aggression”, Journal of Applied Psychology, Vol.86, No. 4, 547-559.
  • Emerson, R.M., (1976). “Social exchange theory”, Annual Review of Sociology, Vol.2, 335-362.
  • Greenberger, E., Lessard, J., Chen, C. and Farruggia, S.P., (2008). “Self-entitled college students: Contributions of personality, parenting, and motivational factors”, Journal of Youth and Adolescence, Vol.37, No.10, 1193-1204.
  • Fisk, G.M., (2010). “I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement”, Human Resource Management Review, Vol.20, No.2, 102-114.
  • Gresse, W., Linde, B. and Schalk, R., (2013). “Sense of deservingness: What are the entitlement beliefs of students in their anticipatory psychological contract?”, Management Revue, Vol.24, No.4, 270-288.
  • Harris, K.J., Harvey, P. and Kacmar, K.M., (2011). “Abusive supervisory reactions to coworker relationship conflict”, The Leadership Quarterly, Vol.22, No.5, 1010- 1023.
  • Harvey, P., Summers, J.K. and Martinko, M.J., (2010). “Attributional influences on the outcome-aggression relationship: a review and extension of past research”, International Journal of Organization Theory & Behavior, Vol.13, No.2, 174-201.
  • Harvey, P. and Harris, K.J., (2010). “Frustration-based outcomes of entitlement and the influence of supervisor communication”, Human Relations, Vol.63, No.11, 1639- 1660.
  • Harvey, P., Harris, K.J., Gillis, W.E. and Martinko, M.J., (2014). “Abusive supervision and the entitled employee”, The Leadership Quarterly, Vol.25, No.2, 204-217.
  • Harvey, P., Madison, K., Martinko, M., Crook, T.R. and Crook, T.A., (2014). “Attribution theory in the organizational sciences: The road traveled and the path ahead”, Academy of Management Perspectives, Vol.28, No.2, 128-146.
  • Harvey, P. ve Dasborough, M.T., (2015). “Entitled to solutions: The need for research on workplace entitlement”, Journal of Organizational Behavior, Vol.36, No.3, 460-465.
  • Hochwarter, W.A., Meurs, J.A., Perrewé, P.L., Todd Royle, M. and Matherly, T.A., (2007). “The interactive effect of attention control and the perceptions of others' entitlement behavior on job and health outcomes”, Journal of Managerial Psychology, Vol.22, No.5, 506-528.
  • Hogg, M. A. ve Vaughan, G. M. (2014). Sosyal Psikoloji, Ütopya Yayınevi, 7. Baskı, Ankara.
  • Jensen, J.M., Opland, R.A. ve Ryan, A.M., (2010). “Psychological contracts and counterproductive work behaviors: Employee responses to transactional and relational breach”, Journal of Business and Psychology, Vol.25, No.4, 555-568.
  • Jordan, P.J., Ramsay, S. ve Westerlaken, K.M., (2017). “A review of entitlement: Implications for workplace research”, Organizational Psychology Review, Vol.7, No.2, 122-142.
  • Kickul, J. ve Lester, S.W., (2001). “Broken promises: Equity sensitivity as a moderator between psychological contract breach and employee attitudes and behavior”, Journal of Business and Psychology, Vol.16, No.2, 191-217.
  • Laird, M.D., Harvey, P. ve Lancaster, J., (2015). “Accountability, entitlement, tenure, and satisfaction in Generation Y”, Journal of Managerial Psychology, Vol.30, No.1, 87-100.
  • Levine, R., (2005). “The corrupt organization”, Human Relations, Vol.58, No.6, 723- 740.
  • Martin, G., Staines, H. ve Pate, J., (1998). “Linking job security and career development in a new psychological contract”, Human Resource Management Journal, Vol.8, No.3, 20-40.
  • Martinko, M.J., Gundlach, M.J. ve Douglas, S.C., (2002). “Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective”. International Journal of Selection and Assessment, Vol.10, No.1-2, 36-50.
  • Miller, B. ve Konopaske, R., (2014). “Dispositional correlates of perceived work entitlement”, Journal of Managerial Psychology, Vol.29, No.7, 808-828.
  • Mitchell, M.S. ve Ambrose, M.L., (2007). “Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs”, Journal of Applied Psychology, Vol.92, No.4, 1159-1168.
  • Morrison, E.W. ve Robinson, S.L., (1997). “When employees feel betrayed: A model of how psychological contract violation develops”, Academy of Management Review, Vol.22, No.1, 226-256.
  • Naumann, S.E., Minsky, B.D. ve Sturman, M.C., (2002). “The use of the concept “entitlement” in management literature: A historical review, synthesis, and discussion of compensation policy implications”, Human Resource Management Review, Vol.12, No.1, 145-166.
  • Neuman, J.H. ve Baron, R.A., (1998). “Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets”, Journal of Management, Vol.24, No.3, 391-419.
  • Organ, D.W., (1977). “A reappraisal and reinterpretation of the satisfaction-causesperformance hypothesis”. Academy of Management Review, Vol.2, No. 1, 46-53.
  • Polatçı, S., Özçalık, F. ve Cindiloğlu, M., (2014). “Üretkenlik Karşıtı İş Davranışı ve Örgütsel Vatandaşlık Davranışı Üzerinde Kişi-Örgüt Uyumunun Etkileri”, Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Vol.7, No.3, 1-12.
  • Raskin, R. ve Terry, H., (1988). “A principal-components analysis of the Narcissistic Personality Inventory and further evidence of its construct validity”. Journal of Personality and Social Psychology, Vol.54, No.5, 890-902.
  • Rhoades, L. ve Eisenberger, R., (2002). “Perceived organizational support: a review of the literatüre”. Journal of Applied Psychology, Vol.87, No.4, 698-714.
  • Robinson, S. L., (1996). “Trust and breach of the psychological contract”, Administrative Science Quarterly, Vol.41, No.4, 574-599.
  • Robinson, S.L. ve Rousseau, D.M., (1994). “Violating the psychological contract: Not the exception but the norm”, Journal of Organizational Behavior, Vol.15, No.3, 245-259.”
  • Rousseau, D.M., (1989).“Psychological and implied contracts in organizations”, Employee Responsibilities and Rights Journal, Vol.2, No.2, 121- 139.
  • Sinclair, R.R. ve Tetrick, L.E., (1995). “Social exchange and union commitment: A comparison of union instrumentality and union support perceptions”, Journal of Organizational Behavior, Vol.16, No.1, 669-680.
  • Smith, C.A., Organ, D.W. ve Near, J.P., (1983). “Organizational citizenship behavior: Its nature and antecedents”. Journal of Applied Psychology, Vol.68, No.4, 653.- 663.
  • Snow, J.N., Kern, R.M. ve Curlette, W.L., (2001). “Identifying personality traits associated with attrition in systematic training for effective parenting groups”. The Family Journal, Vol.9, No.2, 102-108.
  • Spector, P.E., Fox, S., Penney, L.M., Bruursema, K., Goh, A. ve Kessler, S., (2006). “The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?”., Journal of Vocational Behavior, Vol.68, No.3,.446-460.
  • Tomlinson, E.C., (2013). “An integrative model of entitlement beliefs”, Employee Responsibilities and Rights Journal, Vol.25, No.2, 67-87.
  • Turnley, W.H. ve Feldman, D.C., (1999). “The impact of psychological contract violations on exit, voice, loyalty, and neglect”. Human Relations, Vol.52, No.7, 895-922.
  • Turnley, W.H., Bolino, M.C., Lester, S.W. ve Bloodgood, J.M., (2003). “The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors”. Journal of Management, Vol.29, No.2, 187- 206.
  • Turunç, Ö. ve Çelik, M., (2010). “Çalışanların algıladıkları örgütsel destek ve iş stresinin örgütsel özdeşleşme ve iş performansına etkisi”, Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Vol.17, No.2, 183-206
  • Twenge, J.M. ve Campbell, S.M., (2008). “Generational differences in psychological traits and their impact on the workplace”, Journal of Managerial Psychology, Vol.23, No.8, 862-877.
  • Varoğlu, D. ve Sığrı, Ü. (2017).”Örgütsel Davranışın karanlık yüzü: İşyerinde üretkenlik karşıtı davranışlar”, Ed. Sığrı, Ü. ve Gürbüz, S., Örgütsel Davranış, (ss. 673-704), Beta Basım Yayınevi, 4. Baskı, İstanbul.
  • Westerlaken, K.M., Jordan, P.J. ve Ramsay, S., (2017). “What about ‘MEE’: A Measure of Employee Entitlement and the impact on reciprocity in the workplace”. Journal of Management & Organization, Vol.23, No.3, 392-404.
  • Wheeler, A.R., Halbesleben, J.R. ve Whitman, M.V., (2013). “The interactive effects of abusive supervision and entitlement on emotional exhaustion and co-­‐worker abuse”, Journal of Occupational and Organizational Psychology, Vol.86, No.4, 477-496.