Duygusal Emeğin Mesleki Bağlılık Üzerindeki Etkisi: Avukatlar Üzerinde Bir Araştırma

Toplumda son derece önemli bir görevi yerine getiren ve adalet sisteminin temel aktörlerinden biri olan avukatların sarf ettikleri duygusal emek ve onların mesleki bağlılıkları hakkında inceleme yapan ulusal ve uluslararası literatürde oldukça sınırlı sayıda çalışma olduğu görülmüştür. Bu araştırmanın amacı, avukatların müvekkilleri ile olan etkileşimlerinde gösterdikleri duygusal emeğin mesleki bağlılıkları üzerindeki etkisini incelemektir. Nicel araştırma yönteminin benimsendiği bu çalışmada, Muğla Barosuna kayıtlı 270 avukattan anket yoluyla elde edilen veriler için doğrulayıcı faktör analizi yapılmış ve araştırma hipotezlerini test etmek için korelasyon ve regresyon analizleri uygulanmıştır. Araştırmanın bulgularına göre, yüzeysel davranışın, devamlılık ve normatif bağlılık üzerinde pozitif, derin davranışın duygusal bağlılık üzerinde pozitif etkisi olduğu tespit edilmiştir. Bunların dışında, doğal davranışın öngörülenin aksine duygusal mesleki bağlılık üzerinde negatif ve anlamlı etkisi olduğu bulgusuna ulaşılmıştır. Aslında bu oldukça ilginç bir bulgudur. Çünkü duygusal emek literatüründe özellikle doğal ve derin davranış boyutlarının çalışanlar açısından yüzeysel davranışa göre olumlu sonuçları olduğuna dair görüşler söz konusudur.

Anahtar Kelimeler:

Duygusal emek, Mesleki bağlılık, Avukatlık mesleği

The Impact of Emotional Labor on Occupational Commitment: A Research on Lawyers

It is observed that in the related national and international literature there are limited numbers of studies on emotional labor and occupational commitment of lawyers, who are accomplishing a crucial task in society and are one of the basic actors of justice system. The porpose of this study is to investigate the impact of the emotional labor displayed by lawyers in their interaction with their client on these lawyers’ commitement to their occupation. In this research that adopts quantatative methods, a conformative factor analysis is conducted on the data obtained from 270 lawyers registered to Muğla Bar Association, and correlation and regression analysis are employed to test the research hypothesis. According to the research results, surface acting influences continuance and normative commitment positively, deep acting impacts affective commitment positively. In addition, it was found that genuine expression had a negative and significant effect on affective occupational commitment, contrary to what was envisaged. In fact, this is a surprising finding. Because in the emotional labor literature, there are views that genuine expression and deep acting dimensions have positive consequences for employees, compared to surface acting

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