Pandemi Sürecince Sağlık Çalışanlarında İş Tutkusu, Duygusal Emek ve İş AileZenginleşmesi İlişkisinin İncelenmesi

COVİD-19 Pandemisinin bu süreçte en zorlu ve önemli rolü üstlenen sağlık çalışanlarının psikolojileriüzerindeki etkilerini analiz etmek sürecin etkili yönetimi için oldukça değerlidir. İçinde bulunduğumuzdurumun benzersiz özelliklerinin kavramları ve aralarındaki ilişkileri nasıl şekillendirdiğini keşfetmekliteratüre de önemli katkı sağlayacaktır. Pandeminin getirdiği stresörler nedeni ile olumsuz duygunun sık veyüksek seviyelerde yaşanması beklenen bir durumdur. İşin niteliği gereği iletişimin, insan temasının veetkileşimin sık ve önemli olduğu bu alanda, sağlık çalışanlarının hastalara ve çalışma arkadaşlarına yaşadıklarıduyguları yansıtırken deneyimledikleri duygusal emek yüksek önem arz etmektedir. İşlerine duydukları tutkuve iş aile zenginleşmesi, çalışanların pandeminin olumsuz psikolojik etkileri ile baş ederken kullanabileceklerien önemli kaynaklar olarak öne çıkmaktadır. Bu araştırma sağlık sektörü çalışanlarının duygusal emekleriüzerinde iş tutkusunun doğrudan ve iş aile zenginleşmesi aracılığı ile etkilerini araştırmayı amaçlamaktadır.Araştırma için, İstanbul Sabahattin Zaim Üniversitesi Etik Kurulundan etik kurul onayı alınmıştır. Araştırmakapsamında 138 sağlık çalışanına ulaşılmış ve toplanan veriler SPSS ve AMOS programları kullanılarak analizedilmiştir. Araştırmanın sonuçları uyumlu tutkunun iş aile zenginleşmesinin her iki boyutunu olumlu yöndeetkilediğini, yüzeysel duygusal emek üzerinde anlamlı, doğrudan ve negatif etkisinin, samimi duygularüzerinde ise pozitif etkisinin olduğunu göstermiştir. Aileden işe zenginleşme derin duygusal emeği anlamlıseviyede artırmaktadır. Uyumlu tutkunun iş aile zenginleşmesi aracılığı ile derin duygusal emek ve yüzeyselduygusal emek üzerinde anlamlı dolaylı etkisi olduğu bulunmuştur. Sağlık çalışanlarının iş tutkusunu artıracakpolitikalar, etkili liderlik ve insan kaynakları uygulamaları deneyimledikleri duygusal emek üzerinde doğrudanetkiye sahip olacaktır. Bunun yanında çalışanların yaşamlarının önemli bir bileşeni olan aileleri ile birlikte elealınması ve iş aile dengesini destekleyecek uygulamalarla iş aile zenginleşmesinin olumlu etkisindenyararlanılması yüksek önem arz etmektedir.

Investigation of the Relationship between Work Passion, Emotional Labor and Work Family Enrichment in Healthcare Professionals During the Pandemic Process

Analyzing the effects of COVID-19 Pandemic on the psychology of healthcare professionals, whohave played the most challenging and important role in this process, is very valuable for the effectivemanagement of the pandemic. Discovering how the unique characteristics of the current situation shape theconcepts and the relationships among them will also contribute significantly to literature. Due to the stressorsbrought by the pandemic, negative emotions are expected to be experienced frequently and at high levels.Communication, human contact and interaction are frequent and crucial in healthcare profession due to thenature of the job, thus, the emotional labor experienced by employees while reflecting their feelings on patientsand colleagues is of great importance. The passion for work and the work family enrichment stand out as themost important resources that employees can utilize to cope with the negative psychological effects of thepandemic. This research aims to investigate the direct and indirect (through work family enrichment) effectsof work passion on the levels of emotional labor of healthcare professionals. The research tools are approvedby İstanbul Sabahattin Zaim University Ethics Committee. Within the scope of the research, 138 healthcareprofessionals were reached and the data collected was analyzed using SPSS and AMOS programs. The resultsof the study showed that harmonious passion affects both dimensions of work family enrichment positivelyand significantly, has direct and negative effect on surface acting and positive effect on expression of naturallyfelt emotions. Family to work enrichment increases deep acting significantly. Harmonious passion has asignificant indirect effect on deep acting and surface acting through work family enrichment. Policies, effectiveleadership and human resources practices that will increase the passion of workforce can have a direct impacton the emotional labor levels of employees. In addition, it is of great importance to consider employees withtheir families, which is an important component of the employees' lives, and to benefit from the positive effectsof work family enrichment through practices that will support the work-family balance.

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