Hastanelerde algılanan örgütsel destek ile örgütsel öğrenme arasındaki ilişkinin belirlenmesine yönelik bir araştırma

Bu çalışma sağlık çalışanlarının çalıştıkları hastanelerin örgütsel öğrenme düzeylerine ilişkin değerlendirmelerinin, çalışanların kişisel özelliklerine ve örgütsel destek algılarına göre farklılık gösterip göstermediğini tespit etmek amacıyla yapılmıştır. Gereç ve Yöntem: Çalışma evrenini Ankara ilinde faaliyet gösteren dört kamu hastanesi oluşturmaktadır. Araştırmada veri toplama yöntemi olarak anket kullanılmıştır. Analitik nitelikte olan araştırma, Nisan - Haziran 2010 tarihleri arasında kesitsel olarak yapılmıştır. Araştırmada örneklem seçilmemiş, evrenin tümüne ulaşılması hedeflenmiştir. Veriler SPSS 17.0 paket programında analiz edilmiştir. Bulgular: Anket, toplam 2220 sağlık çalışanına dağıtılmış olup geri dönüş oranı %53.6 olarak gerçekleşmiştir. Yapılan analizler sonucunda; sağlık çalışanlarının örgütsel öğrenme ile ilgili değerlendirmelerinin örgütsel destek algılarından, medeni durumlarından ve idari bir pozisyona sahip olup olmamalarından anlamlı şekilde etkilendiği (p0.05). Sonuç: Sağlık çalışanlarının örgütsel öğrenme düzeylerinin sürekli geliştirilmesi için özellikle idari pozisyona sahip olmayan ve evli olan çalışanlara yönelik kurumsal desteğin ve imkânların artırılması gerekir. Çalışanların örgütsel öğrenme düzeylerinin artmasına yönelik faaliyetler ve imkânlar sağlandıkça örgütsel destek algıları da artacaktır

A study about the relationship between perceived organizational support and organizational learning in hospitals

The purpose of this study determine whether level of the organizational learning of health employees depend on demographic characteristics and perception of the organizational support. Methods: The universe of the study is four public hospitals in Ankara. Questionnaire form was used as the instrument for data collection in the study. This study, which is analytical character, has been conducted as a sectional research in Ankara between on April and on May 2010. In this study, to reach all health care employees in four public hospitals is aimed. The data were analyzed in SPSS 17.0 package program. Results: The questionnaire was distributed to 2220 health employees and the response rate was 53.6 %. In the result of analysis, it was found that health employees assessments of organizational learning were significantly affected by perception of organizational support, marital status and administrative position (p<0.05), but it was not significantly influenced by job, gender, education level, age, service period, type of hospital (p>0.05). Conclusion: Organizational learning level of health care employees who in particular have not administrative status and are married, should be supported and provided for continously improve. As opportunities provided for organizational learning, perception of organizational support for health care employees also will increase

___

Eisenberger R, Huntington R, Hutchison S, and Sowa D. Perceived Organizational Support. Journal of Applied Psychology.1986; 71(3): 500-507.
Akdemir B, ve Çukacı C.. Örgüt Kültürü Değerleriyle Örgütsel Öğrenme Düzeyi Arasındaki İlişkinin Belirlenmesi ve Bir Araştırma, Sosyal Siyaset Konferansları Dergisi. 2005; (50): 1174-1192.
Denton J. Organizational Learning and Effectiveness. Routledge London. 1998; p.100-170.
Silbert LT. The Effect of Tangible Rewards on Perceived Organizational Support. Dissertation of Master of Management Sciences, University of Waterloo, Canada. 2005; p.5-70.
Wayne SJ, Shore LM, and Liden RC. Perceived Organizational Support And Leader-Member Exchange: A Social Exchange Perspective. Academy of Management Journal. 1997; 40(1): 82-111.
Amabile T, Conti R, Coon H, Lazenby J, and Herron M. Assessing The Work Environment For Creativity.Academey Of Management Journal. 1996;39(5): 1154-1184.
Jones O and Macpherson A. Inter-Organizational Learning and Strategic Renewal in SMEs: Extending the 4I Framework. The Journal of The Strategic Planning Society. 2006; 39(2): 155.
Hsu CC and Pereira A. Internationalization and Performance: The Moderating Effects of Organizational Learning. The International Journal of Management Science Journal. 2008; 36(2): 188.
Lien BY. Dimensions of the Learning Organization and Organizational Performance. Commerce and Management Quarterly. 2002; 3(4): 337-358 (in Chinese).
Angelim GP, and Aquino T. The Potential for Organizational Learning and Management Quality: A Multi-Case Study on Brazilian Public Organizations. Latin American Business Review 2005; 6(2): 87 -108.
Remedios R and Boreham N. Organizational Learning and Employees' Intrinsic Motivation. Journal of Education and Work. 2004; 17(2): 112-125.
Doytcheva D and Hibberd R. Organizational Learning and Safety in Design: Experiences From German Industry. Journal of Risk Research. 2009; 12(3-4): 295-312.
Nikula RE. Organizational Learning Within Health Care Organizations. International Journal of Medical Informatics. 1999; p. 61-66.
Yılmaz F. Öğrenen Örgütlerde İş Doyumu Bir Eğitim Ve Araştırma Hastanesi Uygulaması. Yayınlanmamış Yüksek Lisans Tezi, Sosyal Bilimler Enstitüsü Gazi Üniversitesi, Ankara. 2005.
Özdevecioğlu M. Algılanan Örgütsel Destek İle Örgütsel Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma. D.E.Ü.İ.İ.B.F.Dergisi. 2003; 18(2): 113-130.
Teece D, Pisano G, and Shuen A. Dynamic Capabilities and Strategic Management. Strategic Management Journal. 1997; 18(7): 509-533.
Wang C and Ahmed P.Organizational Learning: A Critical Review. The Learning Organization. 2003; 10(1): 8.
Argyris C, and Schön DA. Organizational Learning: A Theory of Action Perspective. Addison-Wesley, Reading, MA. 1978.
Bennet D, and Bennet A. Engaging Tacit Knowledge in Support of Organizational Learning.The Journal Of Information And Knowledge Management Systems. 2008; 38(1): 72-94.
Rebelo TM and Gomes AD. Different Types of Organization, Different Cultural Orientations Towards Learning: What Factors Explain This?", in Fanti, K.A. (Ed.).Applying Psychological Research to Understand and Promote the Well-being of Clinical and Non-clinical Populations, ATINER, Athens. 2009; p.175-186.
Rebelo TM and Gomes AD. Conditioning Factors Of An Organizational Learning Culture. Journal of Workplace Learning. 2011; 23(3): 173-194.
Senge P. The Leader's New Work: Building Learning Organizations. Slogan management Review. 1990; 32(1): 7-21.
Braham B. Creating a Learning Organization: Promoting Excellence through Education. Crisp Learning, California. 1995; p.1-63.
Levitt B and March JG. Organizational Learning. Annual Review of Sociology. 1988; (14): 319-340.
Ortenblad A. On Differences Between Organizational Learning and Learning Organization. The Learning Organization. 2001; 8(3): 125-133.
Goh S. The Learning Organization: An Empirical Test Of A Normative Perspective", International Journal of Organizational Theory and Behaviour. 2001; (4): 329-355.
Sun P and Scott JL. Exploring The Divide-Organizational Learning and Learning Organization. The Learning Organization. 2003; 10(4): 202-215.
Tsang EWK. Organizational Learning and the Learning Organization. Human Relations. 1997; 50 (1): 74-76.
Wang X, Yang B, and Gary NM. Influence of Demographic Factors And Ownership Type Upon Organizational Learning Culture In Chinese Enterprises. International Journal of Training and Development. 2007; (11)3: 154-165.
Yavas U ve Babakus E. Relationships Between Organizational Support, Customer Orientation, And Work Outcomes: A Study Of Frontline Bank Employees. International Journal of Bank Marketing. 2010; 28(3): 222-238.
Boshoff C, and Allen J. The Influence of Selected Antecedents on Frontline Staff's Perceptions of Service Recovery Performance. International Journal of Service Industry Management. 2000; 11(1): 63-90.
Nevis E, DiBella A, and Gould JM.Understanding Organizations as Learning Systems. Sloan Management Review. 1995; p.17-20.
Marshall ET, Yang B, and Barlett K. The Effects of Organizational Learning Culture and Job Satisfaction on Motivation to Transfer Learning and Turnover Intention. Human Resource Development Quarterly. 2004; 15(3): 294.
Yılmaz F ve Şahin, B. Hastanelerde Öğrenen Örgüt Kültürü ve Öğrenme Engelleri: Bir Eğitim ve Araştırma Hastanesi Uygulaması. Hastane Yönetimi Dergisi. 2006; (10)2: 23-31.
Alpkan L, Bulut Ç, Günday G, Ulusoy G. Organizational Support for Intrapreneurship and its Interaction with Human Capital to Enhance Innovative Performance Journal of Management Decision. 2010; 48(5): 732-755.
Eisenberger R, Jones JR, Asalege J, and Sucharski IL. Perceived Organizational Support. Examining Psychological and Contextual Perspectives. Oxford University Press, New York, NY. 2004; p.206-220.
Bishop J, Scott, D, Goldsby M, and Cropanzano RA Construct Validity Study of Commitment and Perceived Support Variables.Group and Organization Management. 2005; 39(2): 153-180.
Rhoades L and Eisenberger R. Perceived Organizational Support: A Review Of The Literature. Journal of Applied Psychology. 2002; 87(4): 698-714.
Chung SH and Lee DH. Impacts of TQM Activities on Employee's Satisfaction in the Support of Task Process, and on Business Performance in Medical Service Industry. The Korea Service Management Society. 2005;6(1): 57-85.
Lee SM, Kim I, Rhee S, and Trimi S. The Role Of Exogenous Factors In Technology Acceptance: The Case Of Object- Oriented Technology. Information & Management. 2006; 43(4) : 469-480.
Zagenczyk TJ. A Social Influence Analysis of Perceived Organizational Support. Dissertation of Doctor of Philosophy. The Katz Graduate School of Business, University of Pittsburgh, England. 2001; p.10.
Lynch P, Eisenberger R, and Armeli S. Perceived Organizational Support: Inferior Versus Superior Performance By Wary Employees. Journal of Applied Psychology. 1999; 84(4): 467-483.
Maslach C. Understanding Burnout: Work and Family Issues. in Halpern, D.F. (Ed.), From Work-family Balance to Work-family Interaction: Changing the Metaphor, Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers. 2005; xix: 99-114.
Wilk S, and Moyniban LM. Display Rule 'Regulators': The Relationship Between Supervisors And Worker Emotional Exhaustion. Journal of Applied Psychology. 2005; 90(5): 917-927.
Leung MY, Zhang H, and Skitmore M. Effects of Organizational Supports On The Stress Of Construction Estimation Participants. Journal of Construction Engineering in Management. 2008; 134(2): 84-93.
Erdoğan B ve Enders J. Support From the Top: Supervisors' Perceived Organizational Support As A Moderator Of Leader-Member Exchange To Satisfaction And Performance Relationships. Journal of Applied Psychology. 2007; 92(2): 321-30.
Witt L and Carlson DS. The Work-Family Interface And Job Performance: Moderating Effects Of Conscientiousness And Perceived Organizational Support. Journal of Occupational Health Psychology. 2006; 11(4): 343-357.
Lee DH, Lee SM, and Olson DL. The Effect of Organizational Support on ERP Implementation. Jornal of Industrial Management and Data Systems. 2010; 110(2): 269-283.
Khurram S. Perceived Organizational Support, Antecedents and Consequences Proposing and Testing Model in a Public Sector University of Pakistan. South Asian Journal of Management. 2009; 16(1) :7
Stamper C and Johlke MC. The Impact Of Perceived Organizational Support On The Relationship Between Boundary Spanner Role Stress And Work Outcomes. Journal of Management. 2003; 29(4): 569-588.
Yueng-Hsiang H and Chen PY. Worker Perceptions Of Organizational Support And Return-To-Work Policy: Associations With Post-Injury Job Satisfaction. Work Journal. 2004; 23(3): 225-232.
Eisenberger R, Fasolo P, and Davis-LaMastro V. Perceived Organizational Support and Employee Diligence, Commitment, and Innovation. Journal of Applied Psychology. 1990; (75): 51-59.
Shore LM and Tetrick LE. A Construct Validity Study Of The Survey Of Perceived Organizational Support. Journal of Applied Psychology. 1991; 76(5): 637-643.
Guzzo R, Noonan KA, and Elron E. Expatriate Managers and The Psychological Contract. Journal of Applied Psychology. 1994; 79(4): 617-626.
Blau P. Exchange ve Power in Social Life.New York, Wiley. December 4, Department of Sociology. University of Chicago.1964; p.352.
Moideenkutty U, Blau G, Kumar R, and Nalakath A. Perceived Organizational Support as A Mediator of The Relationship of Perceived Situational Factors to Affective Organizational Commitment. Applied Psychology: An International Review. Special Issue: Leadership and culure in the Middle East: Norms, Practices, and Effective Leadership Attributes in Iran, Kuwait, Turkey, and Qatar. 2001; 50(4): 615-634.
Aube C, Rosseau V, and Morin E. Perceived Organizational Support and Organizational Commitment: The Moderating effect of Locus of Control and Work Autonomy. Journal of Managerial Psychology. 2007; 22(5): 479-495.
Dawley D, Andrews MC, and Bucklew NS. Mentoring, Supervisor Support, and Perceived Organizational Support: What Matters Most?. Leadership and Organization Development Journal. 2008; 29(3): 235-247.
Watkins KE, Yang B, and Marsick VJ. Measuring Dimensions of the Learning Organization. In R. Torraco (Ed.), Proceedings of the Academy of Human Resource Development Conference. Atlanta, GA: Academy of Human Resource Development. 1997; p.543-546.
Birdthistle N. Small Family Businesses as Learning Organisations: An Irish Study. Ph.D Thesis. University of Limerick, Limerick, Irland. 2006; p.167-180.
Jyothibabu C, Farooq A, and Pradhan B. An Integrated Scale For Measuring An Organizational Learning System. The Learning Organization. 2010; 17(4): 303-327.
Ayyıldız H ve Cengiz E. Pazarlama Modellerinin Testinde Kullanılabilecek Yapısal Eşitlik Modeli (YEM) Üzerine Kavramsal Bir İnceleme. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2006; 11(1) :63-84.
Şencan H. Sosyal ve Davranışsal Ölçümlerde Güvenilirlik ve Geçerlilik. Ankara: Seçkin Yayınevi. 2005.
Şimşek ÖF. Yapısal Eşitlik Modellemesine Giriş Temel İlkeler ve LISREL Uygulamaları. Ankara: Ekinoks Yayınevi. 2007.
Jöreskog K and Sörbom D. LISREL 8. User's Reference Guide. Lincolnwood: Scientific Software International. 2001; 171-239.
Yoon Y, Gusoy D and Chen JS. Validating a Tourism Development Theory with Structural Equation Modeling. Tourism Management. 2001; (22): p.368.
Hayduk L. Structural Equation Modeling With LISREL. John Hopkins University Press. 1987; p.352-353.
Cheng E. SEM Being More Effective Than Multiple Regression in Parimonious Model Testing for Management Development Research.Journal of Management Development. 2001; 20(7): 650-667.
Nunnaly JC and Bernstein IH. Psychometric Theory (3rd ed.) New York: Mc Graw-Hill. 1994; p.275-280.
Yücel İ. Öğrenen Örgütler ve Örgüt Kültürü Bir Uygulama. Yayınlanmamış Doktora Tezi, Sosyal Bilimler Enstitüsü, Atatürk Üniversitesi Erzurum. 2007.
Haque M. A Study Of The Relationship Between The Learning Organization And Organizational Readiness For Change. PhD Dissertation, Pepperdine Univesity, Los Angeles of America. 2008;p.1-150.
Özyurt M. Yönetici Rollerinin ve Örgütsel Öğrenme Ortamının Eğitim Transferine Etkisi ve Bir Araştırma. Yayınlanmamış Doktora Tezi, Sosyal Bilimler Enstitüsü, İstanbul Üniversitesi, İstanbul. 2010.
Erigüç G ve Yalçın Balçık P. Öğrenen Örgüt ve Hemşirelerin Değerlendirmelerine Yönelik Bir Uygulama. Hacettepe Sağlık İdaresi Dergisi. 2007; 10(1): 75-104.
Kavak DG. Dr. Zekai Tahir Burak Kadın Sağlığı Eğitim ve Araştırma Hastanesi'ndeki Örgütsel Öğrenme Etkinliklerine İlişkin bir Değerlendirme. Yayınlanmamış Yüksek Lisans Tezi. Sağlık Bilimleri Enstitüsü, Ankara Üniversitesi, Ankara. 2007.
Doğan E. Toplam Üretken Bakım Uygulamasından Başarı Sağlamada Örgütsel Öğrenmenin Rolü ve Bir Üretim İşletmesindeki Uygulama. Yayınlanmamış Yüksek Lisans Tezi.Sosyal Bilimler Enstitüsü, Osmangazi Üniversitesi, Eskişehir.
Moloi C, Gobler B, and Gravet S. Educators' Perceptions of the School as a Learning Organization in the Vanderbijlpark- North District, South Africa. South African Journal of Education. 2002; 22(2): 88-94.
Samad S. The Role Of Creative Organizatıonal Climate On Learning Organization - A Key Component Of Knowledge Management. ICCEA '10 Proceedings of the 2010 Second International Conference on Computer Engineering and Applications. 2010; (2): 404-409
Hüseyniklioğlu B. Bilen ve Öğrenen Örgüt Olarak Hastaneler: Sosyal Sigortalar Kurumu Başkanlığı Adana Bölge Hastanesinde Bir Araştırma. Yayınlanmamış Yüksek Lisans Tezi. Sağlık Bilimleri Enstitüsü, Hacettepe Üniversitesi, Ankara. 2004.
Scott S and Bruce RA. Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace. The Academy of Management Journal. 1994; 37(3), 580-607.
© GATA. This is an open access article licensed under the terms
of the Creative Commons Attribution Non-Commercial License
(http://creativecommons.org/licenses/by-nc/3.0/) which permits
unrestricted, noncommercial use, distribution and reproduction
in any medium, provided the work is properly cited.
Source of Support: Nil, Conflict of Interest: None declared