Türkiye’deki İşletmelerde Kurumsal Kaynak Sistemlerinin Kullanımı

Bu çalışmasının amacı, Kurumsal Kaynak Planlaması Sistemlerinin işletmelerde kullanımını belirlemek ve bunu etkileyen faktörleri incelemektir. Bu amaçla, Türkiye için Capital 500'de ilk 100'de yer alan işletmelerdeki 204 yöneticiyle yapılan yüz yüze anket çalışmasıyla veri toplanmıştır. Analiz sonuçları, bu yöneticilerden, erkek ve eğitim düzeyi daha yüksek olanların, Kurumsal Kaynak Planlaması sistemlerini kullanma olasılığının daha fazla olduğu bulunmuştur. Bunun yanında, bu sistemleri kullanmayan yöneticilerden özgürce bilgi paylaşımına, ekip çalışmasına ve çalışanların birbirini desteklemesine önem verenlerin, sistemi kullanmaya daha fazla niyeti olduğu tespitedilmiştir

Use of Enterprise Resource Systems in Turkey's Businesses

The aim of this study is to determine use of Enterprise Resource Planning systems in businesses and to examine the factors that affect it.. For this purpose, data were gathered by face to face survey conducted by 204 managers in the first 100 companies in Turkey Capital 500. The results of the analysis show that managers those who are male ang higher level of education are more likely to use Enterprise Resource Planning systems. In addition, it is determined that managers who do not use these systems freely share information, team work and employees support each other and intend to use the system

PDF

___

Agarwal, R. and Prasad, J. (1999), “Are individual differences germane to the acceptance of new information technologies?”, Decision Sciences, Vol. 30 No. 2, 361-91.
Akkermans, H. and Helden, V.K. (2002), “Vicious and virtuous cycles in ERP implementation: A case study of interrelations between critical success factors”, European Journal of Information Systems, Vol.11, Iss. 1; 35.
Allen, D., Kern, T. and Havenhand, M. (2002), “ERP Critical Success Factors: An Exploration of the Contextual Factors in Public Sector Institutions”, 35th Annual Hawaii International Conference on System Sciences (HICSS’02), Volume 8., 227.
Allen,D. (1997), “Multisite implementation: Special strategies”, APICS 1997 International Conference Proceedings, Falls Church, VA, 551-555.
Amoako-Gyampah, K. (2007), “Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation”, Computers in Human Behavior, Vol. 23, 1232-48.
Amoako-Gyampah, K. and Salam, A.F. (2004), “An extension of the technology acceptance model in an ERP implementation environment”, Information & Management, Vol. 41 No. 6, 731-45.
AMR Research. (2005), “Market Analytics Report: Enterprise Resource Planning”, Press Release 2004-2009 available at: http://www.amrresearch.com/content/DisplayPDF.asp?pmillid=18386 (accessed 12 September 2010).
Angerosa, A. (1995), “The future looks bright for ERP”, APICS–– The Performance Advantage, October, 5-6.
Axam, R., Jerome, D. (2003), “A Guide to ERP Success”, Business Integration Journal. http://www.bijonline.com/Article.asp?ArticleID=669&DepartmentId=4 (accessed 12 September 2010).
Baki, B. ve Çakar, K. (2005) “Determining The ERP Package Selecting Criteria: The Case of Turkish Manufacturing Companies” Business Process Management Journal, c. 11, i.1, 75-86.
Benbasat, I., Goldstein, D. K. and Mead, M. (1987), “The CASE Research Strategy in Studies of Information Systems”, MIS Quarterly, September, 369-386.
Bernroider, E and Koch, S. (2000), “Differences in Characteristics of the ERP System Selection Process between Small or Medium and Large Organizations” Proc. of the Sixth Americas Conference on Information Systems, Long Beach: CA., 1022-1028.
Bingi, P., Sharma, M.K. and Godla, J. (1999), “Critical issues affecting an ERP implementation”, Information Systems Management, Vol. 16, no. 3, Summer, 7- 14.
Blackwell, S.L.S. and Charles, A.C. (2006), “Ready, set, go: examining student readiness to use ERP technology”, Journal of Management Development, Vol. 25 No. 8, 795-805.
Buchanan, G., P. Daunais, and C. Micelli (2000), “Enterprise Resource Planning: A Closer Look,” Purchasing Today, February, 14-15.
Calisir, F. and Calisir, F. (2004), “The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with Enterprise Resource Planning (ERP) systems”, Computers in Human Behavior, Vol. 20, 505-15.
Chang, S. (2004), “ERP Life Cycle Implementation, Management and Support: Implications for Practice and Research”, Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS’04) - Track 8, 441-457.
Chau, P.Y.K. (1996). “An empirical assessment of a modified technology acceptance model.” Journal of Management Information Systems, 13, 185-204.
Chau, P. Y. K. and P. Hu (2001). "Information technology acceptance by individual professionals: A model comparison approach." Decision Science 32: 699-719.
Cheung, R. ve Vogel, D. (2013) “Predicting user acceptance of collaborative technologies: An extension of the technology acceptance model for e-learning” Computers & Education, 63: 160-175.
Churchill, Gilbert A. (1995), Marketing Research Methodological Foundations, New York: The Dryden Press.
Cliffe, S. (1999), “ERP implementation”, Harvard Business Review 77, Vol. 1, pp.16- 17. Computer-world (1995), “Crucial success factors in an ERP makeover”, 29
November 29, 45. Daneva, M. (2003), “Six Degrees of Success or Failure in ERP Requirements Engineering: Experiences with the ASAP Process International Workshop on COTS and Product Software: Why Requirements are so Important”, 11th IEEE International Requirements Engineering conference. Monterey Bay, September 2003.
Daneva, M. (2004), “ERP Requirements Engineering Practice: Lessons Learned” IEEE Software, Vol. 21, no. 2, pp. 26-33. http://www.peoplesoft-planet.com/Criticalfactors-for-successful-implementation-of-enterprise-systems.html (accessed 12 September 2010).
Darsonı, L. I. (2005), Examning information technology acceptance by indiviual professionals, (7:2), 155-178.
Davenport, T. (1998), “Putting the Enterprise into the Enterprise System”, Harvard Business Review, Vol. 76, No. 4, July -August, 121-131.
Davenport, T. (1998), “Putting the enterprise into the enterprise system”, Harvard Business Review 76 (4), 121-132.
Davis, F. D., Bagozzi, R. P., and Warshaw, P. R., (1989). "User acceptance of computer technology: A comparison of two theoretical models." Management Science 35: 981-1004.
Davis, B. C. Wilder (1998), “False starts, strong finishes—companies are saving troubled IT projects by admitting their mistakes, stepping back, scaling back, and moving on”, Information Week, 30 November, 41-43.
Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13 No. 3, 319-39.
Dillon,C. (1999), “Stretching toward enterprise flexibility with ERP”, APICS––The Performance Advantage, October, 38-43.
Donovan, R. M. (1999), “Strategy and Preparation are Critical Success Factors” http://www.rmdonovan.com/pdf/perfor_99_5.pdf (accessed 12 September 2010).
Donovan, R. M. (1999), “There is No Magic in ERP Software: It’s in Preparation of the Process and People” http://www.rmdonovan.com/pdf/perfor_99_5.pdf (accessed 12 September 2010).
Elbertsen, L., Benders, J. and Nijssen, N. (2006), “ERP use: exclusive or complemented?”, Industrial Management and Data Systems, Vol. 106 No. 6, 811-824.
Erdem, F. ve İşbaşı, Ö. J. (2001). Eğitim kurumlarında örgüt kültürü ve öğrenci alt kültürünün algılamaları. Akdeniz İ.İ.B.F. Dergisi, 1, 33-57.
Fishbein, M., & Ajzen, I. (1975), Belief, attitude, intention, and behavior : An introduction to theory and research, Reading, Mass. ; Don Mills, Ontario: Addison-Wesley Pub. Co.
Fitz-Gerald, L. and Carroll, J. (2003), “The role of governance in ERP system implementation”, Proceedings of the Fourteenth Australasian Conference on Information Systems (ACIS). http://erp.ittoolbox.com/documents/document.asp?i=2510 (accessed 12 September 2010).
Gefen, D. (2004), “What makes an ERP implementation relationship worthwhile: linking trust mechanisms and ERP usefulness”, Journal of Management Information Systems, Vol. 21 No. 1, 263-88.
Gentry, L. and R. Calantone (2002). "A comparison of three models to explain shop-bot use on the web." Psychology & Marketing 19: 945-956.
Gumussoy, C.A. and Calisir, F. (2009), “Understanding factors affecting e-reverse auction use: an integrative approach”, Computers in Human Behavior, Vol.25 No.4, pp.975- 988.
H. Hutchins (1998), “7 key elements of a successful implementation, and 8 mistakes you will make anyway”, APICS 1998 International Conference Proceedings, Falls Church, VA, 356-358.
Harrison, A.W. and Rainer, R.K., Jr. (1992), “The influence of individual differences on skill in end-user computing”, Journal of Management Information Systems, Vol. 9 No. 1, 93-11.
Holland, C. P. and Light, B. (1999), “A Critical Success Factors Model for ERP Implementation”, IEEE Software, Vol. 16, no. 3, May/June,. 30-36.
Hong, K. and Gul Kim, Y. (2001), “The critical success factors for ERP implementation: an organizational fit perspective”, Information and Management,.25-40.
Horton, R.P., Buck, T. Waterson, P. E. ve Clegg, C.W. (2001) “Explaining intranet use with the technology acceptance model” Journal of Information Technology, 16(4): 237-249.
Hu, P.J., Chau, P.Y.K., Sheng, L. ve Tam, K.Y. (1999). Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Management Information Systems, 16(2): 91-112.
Igbaria, M. and Chakrabarti, A. (1990), “Computer anxiety and attitudes towards microcomputer use”, Behavior and Information Technology, Vol. 9, 229-41. Jan, A. ve Contreras, V. (2011) “Technology acceptance model for the use of information technology in universities” Computers in Human Behavior, 27(2): 845-851.
Kissinger,B., S. Foster (2001), “Expect the unexpected”, Quality Progress, October, 49- 55.
Klein, H., and Myers, M. (1999), “A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems”, MIS Quarterly, March, Vol.23, No.1, 67-94.
Krupp, J. (1998), “Transition to ERP implementation”, APICS–– The Performance Advantage, October, 4-7.
Kumar, S. and Meade, D. (2002), “Has MRP run its course? A review of contemporary developments in planning systems”. Industrial Management andData Systems, 102(8),.453-462.
Langdoc, S. (1998), “ERP reality check for scared CIOs”, PC Week 38,.88. Langenwalter, G.(2000), Enterprise Resources Planning and Beyond: Integrating Your Entire Organization, St. Lucie Press, Boca Raton, FL.
Latamore, G. (1999), “Flexibility fuels the ERP evolution”, APICS–– The Performance Advantage, October, 44–50.
Laudon, K., C and Laudon, J., P. (1998), Management Information Systems. New Jersey, Prentice Hall.
Laughlin S. (1999), “An ERP game plan”, Journal of Business Strategy, JanuaryFebruary, 32-37.
Lee, D.Y. ve Lohte, M.R. (2013) “User acceptance of YouTube for procedural learning: An extension of the Technology Acceptance Model” Computers & Education, 61: 193-208.
Lee, Thomas W. (1999), Using Qualitative Methods in Organizational Research, London, Sage Publications.
Legris, P., Ingham, J. and Collerette, P. (2003), “Why do people use information technology? A critical review of the technology acceptance model”, Information & Management, Vol. 40 No. 3, 191-204.
Lin, H.F., (2007). Predicting consumer ıntentions to shop online: an empirical test of competing theories. Electronic Commerce Research and Applications, [Erişim Tarihi: 2014.02.02]
Lo, C.H., Tsai, C.H., and Li, R.K. (2005), “A Case Study for ERP Implementation for Opto-Electronics Industry”, International Journal of the Computer, the Internet and Management, January-April, Volume-13, 13-30.
Loizos, C. (1999), “ERP: Is it the ultimate software solution”, Industry Week 7, 33. Lymperopoulos, C. and Chaniotakis, I.E. (2005), “Factors affecting acceptance of the internet as a marketing-intelligence tool among employees of Greek bank branches”, International Journal of Bank Marketing, Vol. 23 No. 6, 484-505.
Markus, M.L., Axline, S., Petrie, D. ve Tanis, S.C. (2001). Learning from adopter’s experiences with ERP: Problems encountered and success achieved. Journal of Information Technology, 15(4): 245-265.
Mathieson, K. (1991). Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Information Systems Research, 2(3), 173- 191.
Mathieson, K., Peacock, E. and Chin, W.W. (2001), “Extending the TAM: the influence of perceived user resources”, Advances in Information Systems, Vol. 32 No. 3, 86-112.
Maxwell ,K (1999), “Executive study assesses current state of ERP in paper industry”, Pulp and Paper 73, Vol. 10, 39-43.
McCaskey, D., M. Okrent (1999), “Catching the ERP second wave”, APICS––The Performance Advantage, December,.34-38.
McFarland, D.J. and Hamilton, D. (2006), “Adding contextual specificity to the technology acceptance model”, Computers in Human Behavior, Vol. 22, 427-47.
META Group. (1999), Enterprise Resource Management (ERM) Solutions and Their Value. Stamford, CT.
Minahan,T.(1998), “Enterprise Resource Planning”, Purchasing 19, 112-117.
Moon, J.W. and Kim, Y.G. (2001), “Extending the TAM for a world-wide-web context”, Information & Management, Vol. 38 No. 4, 217-30.
Nah, F. (2001), “Introduction”, International Journal of Human-Computer Interaction, Vol.16, 1-3.
Nah, F., Shang Lau J., and Kuang J. (2001), “Critical Success Factors for Successful Implementation of Enterprise Systems”, Business Process Management Journal, Vol.7, no.3, 285.
Özer, G., Özcan, M., ve Aktaş, S. (2010) “Muhasebecilerin Bilgi Teknolojisi Kullanımının Teknoloji Kabul Modeli ile İncelenmesi” Journal of Yaşar University,5(19):3278-3293.
Petter, S., DeLone, W., ve McLean, E. (2008) “Measuring Information Systems Success: Models, Dimensions, Measures, and Interrelationships” European Journal of Information Systems, 17:236–263.
Plouffe, C. R., Hulland, J.S., & Vandenbosch, M. (2001). "Research report: Richness versus parsimony in modeling technology adoption decisions: Understanding merchant adoption of a smart card-based payment system." Information System Research 12: 208-222
Poon, W.-C. (2008), “Users’ adoption of e-banking services: the Malaysian perspective”, Journal of Business & Industrial Marketing, Vol. 23 No. 1, 59-69.
Ptak, Carol A., & Schragenheim, E. (2000), ERP: tools, techniques, and applications for integrating the supply chain, St. Lucie Press.
Scheer, A. and Habermann, F. (2000),” Making ERP a success”, Communications of the ACM, Vol. 43 No. 3, April, 57-61.
Shankarnarayanan, S. (2000), “ERP Systems-Using IT to Gain a Competitive Advantage” http://www.angelfire.com/co/troyc/advant.html, Erişim Tarihi: 04.01.2015.
Shih, Y. and Fang, K. (2004) ‘The use of decomposed theory of planned behavior to study Internet banking in Taiwan’, Internet Research, Vol. 14, No 3, pp. 213-223
Sousa J. E., and Collado J. P. (2001), “Enterprise Resource Planning Systems Research: An Annotated Bibliography”, Communications of the Association for Information Systems, August, Volume-7, Article-8, 1-51.
Souza, J.E. and J.P. Collado, (2000), “Towards the unification of critical success factors for ERP implementations”, Proceedings of the 10th Annual Business Information Technology (BIT) Conference, Nov. 1-2, Manchester, UK., 1-9.
Taylor, S. and Todd, P. A. (1995b). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176. Tonta, Y. (1999). "Bilgi Toplumu Ve Bilgi Teknolojisi." Türk Kütüphaneciliği 13(4): 363 – 375.
Tsai, W.H., Chien, S. W., Wen Fan, Y. and Cheng, J. (2004), A Survey of ERP System Implementation in Taiwan. MOE Program for Promoting Academic Excellence of Universities: Electronic Commerce Environment, Technology Development, and Application (Project Number: 91-H-FA08-1-4).
Turan, A.H. ve Çolakoğlu, B.E. (2008). Yüksek Öğrenimde Öğretim Elemanlarının Teknoloji Kabulü ve Kullanımı: Adnan Menderes Üniversitesinde Ampirik Bir Değerlendirme. Doğuş Üniversitesi Dergisi, 9(1), 106-121.
Venkatesh, V. (2000), “Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model”, Information Systems Research, Vol. 11 No. 4,. 342-65.
Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), “User acceptance of information technology: toward a unified view”, MIS Quarterly, Vol. 27 No. 3, 425-78.
W. Chew, D. Leonard-Barton, R. Bohn, Beating Murphy’s law, Sloan Management Review (Spring) (1991) 5-16.
Wilkins, A.L. (1999). The creation of company cultures: The role of stories and human resource systems. Human Resource Management, 23(1): 41-60.
Worthley, J.A. (1999). Organization ethics in the compliance context. Chicago: Health Administration Pr.
Wu, J. and Wang, S. (2005), “What drives mobile commerce? An empirical evaluation of the revised technology acceptance model”, Information Management, Vol. 42, 719-29.
Yin, Robert K. (2003). Case Study Research, Design and Methods. London: Sage Publications.