Rukiye CAN YALÇIN, Yunus GÖKMEN, Memduh BEGENİRBAŞ

Mesleki Özdeşleşme ve Psikolojik Sahiplenme Çalışanların İş BiçimlendirmelerineEtki Eder Mi?: Hizmet Sektörü Çalışanlarına Yönelik Bir Araştırma

Amaç – Bu çalışmanın amacı mesleki özdeşleşme ve psikolojik sahiplenme düzeyinin çalışanların işbiçimlendirme davranışlarındaki etkisini ortaya koymaktır.Yöntem – Araştırmamızın evreni Türkiye’deki hizmet sektörü çalışanları, örneklemini ise Ankara’da görevyapan güvenlik, eğitim, sağlık, finans gibi hizmet alanlarında çalışanlar oluşturmaktadır. Bu bağlamda,Ankara’da görev yapan hizmet sektörü çalışanlarından elden ve elektronik ortamda doldurulan anketformlarından 442 katılımcıya ait veriler analiz edilmiştir. Çalışmada değişkenler arası ilişkiler ve etkilerinibelirlemek için korelâsyon ve regresyon analizleri gerçekleştirilmiş, değişkenlere ait ölçeklerindoğrulanması için ise yapısal eşitlik modeli kullanılmıştır.Bulgular – Hizmet sektörü çalışanlarını mesleki özdeşleşme düzeyinin iş biçimlendirme davranışlarınıanlamlı ve pozitif şekilde etkilediği görülmüştür. Benzer şekilde yine işlerini psikolojik olarak sahiplenençalışanların daha çok iş biçimlendirme davranışları sergiledikleri sonucuna varılmıştır.Tartışma – Bu çalışma mesleki özdeşleşme ve psikolojik sahiplenme düzeylerinin iş biçimlendirmedavranışlarına etkisini ortaya koymaya çalışmaktadır. Yazında hizmet sektörü çalışanları açısından sözkonusu değişkenlerin ikili ilişkilerini ele alan çalışmaların oldukça sınırlı sayıda olduğu görülmüş, üçdeğişkeni birlikte inceleyen bir çalışmaya ise rastlanamamıştır. Bu bağlamda çalışma sonuçlarının hemyazın hem de uygulayıcılar açısından olduğu değerlendirilmektedir.

Do Occupational Identification and Psychological Ownership Affect The Employees’ Job Crafting?: A Research on Service Sector Employees

Purpose – The aim of this study is to reveal the effect of occupational identification and psychologicalownership level on employees' job crafting behaviors.Design/methodology/approach – The population of our research consists of service sector employees inTurkey, and the sample consists of those working in service areas such as security, education, health andfinance in Ankara. The data of 442 participants from the questionnaire forms filled in hand and electronicallyfrom service sector employees working in Ankara were analyzed. In the study, correlation and regressionanalyzes were performed to determine the relationships and effects between variables, and the structuralequation model was used to verify the scales of the variables.Findings – When the findings are examined, it was seen that the level of professional identification of servicesector employees significantly and positively affects job crafting behaviors. Similarly, it was concluded thatemployees psychologically adopting their jobs exhibit more job crafting behaviors. Discussion – This study tries to reveal the effect of occupational identification and psychological ownershiplevels on job crafting behaviors. Quite a limited number of studies dealing with the bilateral relations ofthese variables in terms of service sector employees have been observed in the literature, and no studyexamining the three variables together has been found. In this repect, the findings of this study is thoughtto be importatant both for the literature and the practitioners.

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