Eğitim Kalitesinin Kişisel ve İş Bazlı Yararlar Üzerine Etkileri

Amaç – Bu çalışmanın iki amacı vardır: ilk olarak eğitim kalitesini oluşturan değişkenleri belirlemek ve güvenilir, geçerli ölçek geliştirmek; ikinci olarak eğitim kalitesi ile kişisel yararlar ve iş bazlı yararlar arasındaki ilişkileri olan modeli test etmektir. Yöntem – Eğitim kalitesi ve yararları arasındaki nedensel ilişkileri temsil eden araştırma modeli geçmiş çalışmalardan yola çıkarak oluşturulmuştur. Ankara’da faaliyet gösteren sivil toplum kuruluşu çalışanları e-posta daveti alarak toplamda 178 kişi online anketi tamamlamıştır. Keşfedici faktör analizinden sonra ölçüm modelinin geçerliliğini test etmek için ve değişkenler arası ilişkilerin kapsamını incelemek için Yapısal Eşitlik Modeli (YEM) kullanılmıştır. Bulgular – YEM sonuçlarına göre somut özellikler, güvenilirlik, isteklilik, güvence, empati ve eğlence eğitim kalitesinin önemli boyutları olmuştur. Ayrıca sonuçlar eğitim kalitesinin kişisel yararlar üzerinde etkisi olduğunu göstermiştir. Diğer yandan bu çalışmada eğitim kalitesinin iş bazlı yararlar üzerinde etkisi olmadığı sonucuna ulaşılmıştır. Tartışma – Araştırma sonucunda elde edilen verilerin büyük kısmının ilgili literatür araştırmalarını desteklediği gözlemlenmiştir. Buna istinaden araştırma sonuçları doğrultusunda önerilerde bulunulmuştur. Çalışma ayrıca Türkiye'de eğitim kalitesi ile ilgili sınırlı araştırma yapılmış olması nedeniyle literatüre katkı sağlamaktadır.

The Impact of Training Quality on Personal and Job Reated Benefits

Purpose – The purpose of this research is twofold: first identify the dimensions of training quality and to develop reliable and valid measurement instrument; second test a model that links training quality with personal benefits and job related benefits. Design/methodology/approach – Research model representing causal relationships between training quality and benefits of training is developed on the basis of a literature review. Participants from the non-governmental organization located in Ankara received e-mail invitations and a total of 178 participants completed the online survey. After conducting exploratory factor analysis, Structural Equation Modelling (SEM) is employed in order to test the validity of the measurement models and examine the extensive set of relationships between the construct variables. Findings – The result of SEM showed that tangibles, reliability, responsiveness, assurance, empathy and entertainment were significant dimensions leading to training quality. Findings also indicated that training quality had direct effect on personal benefits. However, this study also found that training quality had no direct effect on job related benefits. Discussion – It was observed that most of the data obtained as a result of the research supported the relevant literature research.The study also contributes to the literature because of the limited research done regarding of training quality in Turkey.

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