Düşünce Tarzlarına Dayalı Kalite Fonksiyon Göçerimi Aracılığıyla Hizmet İşletmelerine Yönelik Bir İş Değerleme Uygulaması

Ödeme ve teşvik sistemlerinin etkili ve adaletli bir şekilde belirlenmesi, çalışanların iş tatmini, bağlılıkları ve performansları gibi birçok iş çıktıları üzerinde etkili olmaktadır. Bu çalışmanın temel amacı, eşit işe eşit ücret felsefesini gerçekleştirmeyi amaçlayan iş değerleme tekniklerinin hizmet endüstrisinde etkili bir şekilde uygulanabilirliğinin araştırılması ve bu bağlamda bir iş değerleme tekniğinin önerilmesidir. Bu amaçla beş yıldızı bir otel işletmesi örneğinde çalışma yapılmış ve önerilen tekniğin hizmet işletmelerinde sağlayabileceği avantajlar tartışılmıştır. Kalite fonksiyon göçerimi ve düşünce tarzlarının birarada kullanılması ile 10 farklı işin değerlemesinin yapıldığı çalışma sonucunda, kanun koyucu, idareci ve hiyerarşik düşünce tarzlarını gerektiren işlerin daha değerli olduğu tespit edilmiş ve bu değerleri ifade eden ve Kalite Evi'nden elde edilen ağırlıkların ödeme ve teşvik sistemlerinde esas alınabilecek katsayılar olarak değerlendirilebileceği ifade edilmiştir.

An Application of Job Evaluation for Service Businesses Through Thinking Styles-Based Quality Function Deployment

effective on the job outcomes such as employee satisfaction, loyalty and performance. The main purpose of this study is to search for the applicability of job evaluation techniques, which has the philosophy of equal pay for equal work, in service industry influentially, then to propose a job evaluation technique for service organizations. With this purpose, a five star hotel case is used to illustrate to discuss the advantages of the propoed approach. At the end of evaluation of ten different jobs through the combination of quality function deployment and thinking styles of employees, jobs that require legislative, executive and hierarchic thinking styles were determined as the most valuable jobs relaive to the compared ones. The relative weights in the house of quality were mentioned to be used as ratio when determining the payments and intentives.

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