2018

KONAKLAMA İŞLETMELERİNDE ÖRGÜTSEL MUHALEFETİN BİREYLERARASI SALDIRGANLIK ÜZERİNDEKİ ETKİSİ: KAPADOKYA’DAKİ OTELLERDE BİR ARAŞTIRMA

Bu çalışma, örgütsel muhalefetin bireylerarası saldırganlık üzerindeki etkisini test amacıyla gerçekleştirilmiştir. Araştırma kapsamında, örgütsel muhalefetin alt boyutlarından olan dikey muhalefetin bireylerarası saldırganlık üzerinde negatif yönlü, örgütsel muhalefet ve örgütsel muhalefetin diğer alt boyutları olan yatay muhalefet ile dışsal muhalefetin ise bireylerarası saldırganlık üzerinde pozitif yönlü etkiye sahip olduğu şeklinde dört hipotez geliştirilmiştir. Çalışmanın örneklem çerçevesini Kapadokya bölgesinde faaliyet gösteren 5 yıldızlı otel işletmeleri çalışanları oluşturmuştur. Veriler anket tekniğiyle toplanmış ve analizler 186 anket üzerinde gerçekleştirilmiştir. Yapılan analizler sonucunda; bireylerarası saldırganlık üzerinde dikey muhalefetin negatif yönlü etkiye, yatay muhalefetin ise pozitif yönlü etkiye sahip olduğu tespit edilmiştir. Bu bulgulara ek olarak, örgütsel muhalefet ve dışsal muhalefetin bireylerarası saldırganlık üzerinde istatistiksel açıdan anlamlı bir etkiye sahip olmadığı görülmüştür. Çalışma bulgularının, uygulayıcılara ve araştırmacılara yönelik bir takım katkılar sağlayacağı umulmaktadır

THE EFFECT OF ORGANIZATIONAL DISSENT ON INTERPERSONAL AGGRESSION IN HOSPITALITY BUSINESSES: A CASE STUDY IN CAPPADOCIA HOTELS

This study aims to test the effect of organizational dissent on interpersonal aggression. Four hypotheses have been generated in the study that upward dissent has a negative effect on interpersonal aggression on the other hand; organizational dissent, lateral dissent and displaced dissent have positive effect on interpersonal aggression. The example of the study has been formed among the employees working in the five star hotels in Cappadocia. 186 statistically valid questionnaires were obtained and analyzed. The findings reveal that upward dissent has been negatively effecting interpersonal aggression but lateral dissent has been positively effecting it. Besides, the study shows that organizational dissent and displaced dissent has insignificant effect on interpersonal aggression. It is expected that this study will supply some contribution to practitioners and researchers

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