Kurumsal Performans Karnesi Ölçümü: Üçüncü Basamak Sağlık Kurumlarında Bir Uygulama

KurumsalPerformans Karnesinin (Balanced Scorecard) potansiyel faydasına dikkat çekmekve hastane yöneticilerinin kullanımına sunmak amıyla yapılan bu çalışmadaüçüncü basamak bir sağlık kuruluşuna 2007, 2008 ve 2009 yılları itibariyleKurumsal Performans Karnesi uygulanmış ve şu sonuçlar elde edilmiştir. Elde edilen sonuçlara göre, toplam kurumsalperformans 2007 yılında %54.63, 2008 yılında %62.48 ve 2009 yılında ise %63.32olarak ölçülmüştür. Ayrıca belirtilen yıllar itibariyle kurumsal performanskarnesinin alt boyutlarının performansları da tespit edilmiştir. Çıkan sonucagöre iyi performansın korunması, kötü performansın ise iyileştirilmesi yönündeönerilerde bulunulmuştur.

Institutional Balanced Scorecard Measurement: An Application in Tertiary Health Care Services

In order to draw attention to the potential benefits of Balanced Scorecard and to make it available to hospital managers, Balanced Scorecards were applied to a tertiary health care facility in 2007, 2008 and 2009 and the following results were obtained. According to the results obtained, total corporate performance was measured as 54.63% in 2007, 62.48% in 2008 and 63.32% in 2009. In addition, the performances of the sub-dimensions of the Balanced Scorecard have also been determined for the specified years. According to the result obtained, suggestions were made to maintain the good performance and to improve the poor performance.

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