Hiyerarşik Regresyon Modeliyle Duygusal Emek ve Örgütsel Özdeşleşmenin İşten Ayrılma Niyeti Üzerindeki Etkisi

Amaç: Bu çalışmada, havacılık sektörünün iki ana rakip iş modeli olan Düşük Maliyetli Havayolları (Low Cost Airlines-LCA) ve Tam Hizmet Havayolları (Full Service Carrier-FSC) bünyesinde uçuş personeli olarak hizmet veren çalışanların duygusal emek, örgütsel özdeşleşme ve işten ayrılma niyeti arasındaki ilişkiler karşılaştırmalı olarak incelenmiştir. Yöntem: Araştırmada sosyo-demografik bilgi formu, örgütsel özdeşleşme ölçeği, duygusal emek ölçeği ve işten ayrılma niyeti ölçeği kullanılmıştır. Bu kesitsel çalışmada 350 kokpit ve kabin çalışanı ankete katılmış ve verileri analiz edilmiştir. Araştırmada kullanılan ölçekler ile ilgili doğrulayıcı faktör analizleri, geçerlilik güvenilirlik analizleri, korelasyon ve regresyon analizleri yapılmıştır. Bulgular: Amaç: Bu çalışmada, havacılık sektörünün iki ana rakip iş modeli olan Düşük Maliyetli Havayolları (Low Cost Airlines-LCA) ve Tam Hizmet Havayolları (Full Service Carrier-FSC) bünyesinde uçuş personeli olarak hizmet veren çalışanların duygusal emek, örgütsel özdeşleşme ve işten ayrılma niyeti arasındaki ilişkiler karşılaştırmalı olarak incelenmiştir. Yöntem: Araştırmada sosyo-demografik bilgi formu, örgütsel özdeşleşme ölçeği, duygusal emek ölçeği ve işten ayrılma niyeti ölçeği kullanılmıştır. Bu kesitsel çalışmada 350 kokpit ve kabin çalışanı ankete katılmış ve verileri analiz edilmiştir. Araştırmada kullanılan ölçekler ile ilgili doğrulayıcı faktör analizleri, geçerlilik güvenilirlik analizleri, korelasyon ve regresyon analizleri yapılmıştır. Bulgular:

The Effect of Emotional Labor and Organizational Identification on the Intention to Quit with Hierarchical Regression Model

Aim: Emotional labor, organizational identification, and intention to quit employees in the airways of the two main competing business models of the aviation industry, Low Cost Airlines (LCC) and Full Service Airlines (Full Service Carrier-FSC) were analyzed comparatively. Method: Socio-demographic information form, organizational identification scale, emotional labor scale and intention to quit scale were used in the study. In this cross-sectional study, 350 cockpit and cabin employees participated in the survey and analyzed their data. Confirmatory factor analyzes, validity reliability analyzes, correlation and regression analyzes were performed for the scales used in the study. Results: Significant relationships were found between employees' emotional labor, intention to quit and organizational identification. According to the results of the research, both Full Cost Airline, Low Cost Airline and Surface Acting (SA) of all employees were positively oriented, Organizational Identification (OI) variable was negative (β = -. 509; p).

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Turkish Studies - Social Sciences-Cover
  • ISSN: 2667-5617
  • Yayın Aralığı: Yılda 6 Sayı
  • Başlangıç: 2006
  • Yayıncı: ASOS Eğitim Bilişim Danışmanlık Otomasyon Yayıncılık Reklam Sanayi ve Ticaret LTD ŞTİ