Lider-Üye Etkileşiminin İşten Ayrılma Niyetine Etkilerinin Araştırılması

Bu araştırmanın amacı, lider-üye etkileşiminin işten ayrılma niyeti üzerindeki etkisini belirlemektir. Bu amaçla, banka çağrı merkezi çalışanlarına anket yoluyla ulaşılarak veri toplanmış ve elde edilen verilere istatistiksel analizler uygulanarak bulgular elde edilmiştir. Literatür incelenmiş ve literatürde yer alan lider-üye etkileşimi ile işten ayrılma niyeti ölçeklerindenyola çıkılarak bir araştırma anketi tasarlanmıştır. Tasarlanan araştırma anketi Türkiye’de görev yapan 634 banka çağrı merkezi çalışanına kolayda örnekleme yöntemi ile uygulanarak araştırma verileri toplanmıştır. Anket yolu ile elde edilen verilere SPSS 25 ve LISREL 8.7 programları yardımıyla, geçerlik ve güvenirlik çalışması, açıklayıcı ve doğrulayıcı faktör analizleri uygulanarak bulgular elde edilmiştir. Araştırma verileri Türkiye’de görev yapan ve anketi doldurmayı kabul eden 634 banka çağrı merkezi çalışanı ile sınırlıdır. Araştırmanın sonucuna göre, lider-üye etkileşiminin işten ayrılma niyeti üzerinde anlamlı ve olumsuz yönde bir etkisi olduğu ortaya çıkmıştır. Çalışanların yöneticileri ile etkileşim kalitesi düştükçe işten ayrılma niyeti içine girdikleri tespit edilmiştir. Lider-üye etkileşimini etkileyen önemli faktörlerin, çalışanın algıladığı sadakat, katkı sağlama ve mesleki saygınlık düzeyleri olduğu belirlenmiştir. Bireysel ve örgütsel amaçların gerçekleştirilebilmesi için, yönetici ve çalışanların etkili bir iletişim ve etkileşim içinde olmaları gerektiği anlaşılmaktadır. Bu araştırma ile banka çağrı merkezi çalışanlarının lider-üye etkileşimi ve işten ayrılma niyeti bakımından görüşleri toplanmış ve yöneticilere, insan kaynakları profesyonellerine bilgiler sunulmuştur.

Investigation of the Effects of Leader-Member Exchange on the Intention to Leave

The aim of this study is to examine the relationship between leader-member exchange and turnover intention. For this purpose, the bank's call center employees were reached through a questionnaire and the data were collected and findings were obtained by applying statistical analyzes to the data obtained. The literature was examined and a research questionnaire was designed based on the leader-member exchange and turnover intention. This survey of 634 banks operating in Turkey call center data with studies using the sampling method easy to staff have been collected. Findings were obtained by applying validity and reliability studies and exploratoryand confirmatory factor analysis with the help of SPSS 25 and LISREL 8.7 programs. Research data working in Turkey and surveys to fill that accept bankis limited to 634 call center employees. According to the results of the study, it was found that leader-member exchange had a negative effect on turnover intention. It has been determined that as the interaction quality of the employees decreases with the managers, they intend to quit. It was determined that the important factors affecting the leader-member exchange are the levels of loyalty, contribution and professional dignity perceived by the employee. It is understood that managers and employees should be in effective communication and interaction in order to achieve individual and organizational goals. In this research, the opinions of bank call center employees in terms of leader-member exchange and turnover intention were collected and information was provided to managers and human resources professionals.

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Turkish Studies - Economics, Finance, Politics-Cover

ISSN: 2667-5625
Yayın Aralığı: Yılda 4 Sayı
Başlangıç: 2006
Yayıncı: ASOS Eğitim Bilişim Danışmanlık Otomasyon Yayıncılık Reklam Sanayi ve Ticaret LTD ŞTİ