FURKAN BAŞER, Aktolkin ABUBAKİROVA, NEVİN ŞANLIER, BURHAN ÇİL

4-5 Yıldızlı Otellerdeki Servis ve Mutfak Personellerinin Gıda Güvenliğine İlişkin Bilgi, Tutum ve Davranışları: Türkiye ve Kazakistan Karşılaştırması

Bu çalışmanın amacı, Türkiye ve Kazakistan’daki 4-5 yıldızlı otellerde çalışan servis ve mutfak personelinin gıda güvenliğine ilişkin bilgi düzeylerini, tutum ve davranışlarını incelemek ve iki ülke arasındaki mevcut farklılıkları araştırmaktır. Bu amaçla, Türkiye ve Kazakistan’daki 4-5 yıldızlı otellerde çalışan 866 servis ve mutfak personeli ile bir araştırma gerçekleştirilmiştir. Derlenen veriler, betimleyici istatistiklerden yararlanılarak ve çeşitli istatistiksel testler kullanılarak çözümlenmiş ve yorumlanmıştır. Buna göre, Türkiye ile Kazakistan arasında gıda güvenliği genel bilgi düzeyi açısından fark olmadığı ancak Türkiye’de personelin gıda güvenliğine ilişkin tutum ve davranışının daha olumlu olduğu sonucuna ulaşılmıştır. Ayrıca her iki ülkede servis ve mutfak personelinin tutumu, davranışını pozitif yönde etkilese de Kazakistan’da gıda güvenliği bilgi düzeyinin, tutum ve davranışa etkisinin, Türkiye’ye göre daha düşük kaldığı belirlenmiştir.

Anahtar Kelimeler:

Gıda güvenliği, Hijyen, Sanitasyon, Otel işletmeleri.

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