ZEHRA BERNA AYDIN, SELİM TÜZÜNTÜRK, Mehmet Eymen ERYILMAZ

The Effect of Multiple Performance Criteria Usage on the Just in Time Production and total Quality Management Implementation Levels: Findings from Turkey

Bu makale çoklu performans kıstası kullanımının Tam Zamanında Üretim (TZÜ) ve Toplam Kalite Yönetimi (TKY) üzerindeki etkisini incelemektedir. Daha önceki çalışmalar TZÜ ve TKY uygulama düzeylerinin örgüt performansının başarısı üzerinde büyük bir rol oynadığını vurgulamaktadır. Bu nedenle, bu çalışmanın amacı Logit regresyon analizini kullanarak TZÜ ve TKY’yi etkileyebilecek anlamlı Dengeli Ölçüm Kartı (DÖK) perspektiflerinin belirlenmesidir. Analiz süreci Türkiye’nin 2004’de en üstteki 500 büyük ölçekli endüstri örgütünden 117 endüsti örgütü örneklemi üzerinde uygulanmıştır. Belirtilen örneklem için ikili lojistik regresyon modelleri tahmin edilmiştir. Regresyon tahminleri örgütlerde iki perspektifin, firma içi ve müsteri perspektiflerinin TZÜ kullanım düzeyini arttırdığını göstermiştir. İlave olarak, dört perspektifin, yenilik ve öğrenme, müsteri, satış ve finansal perspektiflerinin örgütlerdeki TKY uygulama düzeyini etkilemede önemli olduğu bulunmuştur. Sonuç olarak, bildiğimiz kadarıyla bu çalışma TZÜ, TKY ve çoklu performans ölçüm kavramları arasındaki ilişkileri araştıran ilk deneysel çalışmadır.

Çoklu Performans Kıstası Kullanımının Tam Zamanında Üretim ve Toplam Kalite Yönetimi Uygulama Düzeyine Etkisi: Türkiye'den Bulgular

This article examines the effect of the multiple performance criteria usage on Just in Time Production (JIT) and Total Quality Management (TQM) implementation levels. Earlier studies have highlighted that JIT and TQM implementation levels play a major role in the success of organizational performance. Therefore the aim of this study was to determine the significant Balanced Scorecard (BSC) perspectives that may affect JIT and TQM using Logit regression analysis. The analysis process was executed on a sample of 117 industrial organizations from the top 500 large-scale industrial organizations of Turkey for 2004. Binary logistic regression models were estimated for the stated sample. Regression estimates showed that the two perspectives of “internal business” and “customer” enhanced the JIT implementation level in organizations. In addition, four perspectives, “innovation and learning”, “customer”, “sales” and “financial”, were found to be significant in influencing the TQM implementation level in organizations. Finally, to the best of our knowledge, this study is the first empirical study that investigates the relationships between JIT, TQM and multiple performance measurement concepts.

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