LİDERLİK TARZLARININ İŞ TATMİNİNE ETKİSİ: KONAKLAMA ENDÜSTRİSİNDE BİR ARAŞTIRMA

İş tatmini, çalışanların devamsızlığının ve işten ayrılma niyetlerinin büyük ölçüde azal- masını sağlayan önemli bir faktör olarak değerlendirilmektedir. Birikmiş ampirik lite- ratür iş tatmininin, konaklama endüstrisi için önemli olduğunu belirtmektedir. Konakla- ma endüstrisine yönelik literatür, otel çalışanlarının iş tatminini en üst düzeye çıkarmak için uygun liderlik tarzının uygulanması gerektiğine vurgu yapmaktadır. Bu doğrultuda araştırmada, iş tatminini etkileyen faktörleri daha iyi anlamak ve hizmet endüstrisine yönelik literatürü genişletmek amacıyla liderlik tarzları ile iş tatmini arasındaki ya- pısal ilişkileri içeren kavramsal bir model geliştirilmiştir. Geliştirilen modeli deney- sel olarak test etmek için regresyon analizi kullanılmıştır. Veriler Alanya/Türkiye’de faaliyet gösteren beş yıldızlı otel çalışanlarından elde edilmiştir (N=311). Araştırma sonucunda dönüştürücü ve işlevsel liderliğin iş tatminini olumlu yönde etkilediği ve serbest bırakıcı liderliğin iş tatmini üzerinde herhangi bir etkisinin bulunmadığı tespit edilmiştir. Araştırmamız, iş tatmininin öncüllerini daha derinden anlamaya yardımcı olurken, konaklama endüstirisinde faaliyet gösteren yöneticilerde farkındalık yarata- cağı değerlendirilmektedir

THE IMPACT OF LEADERSHIP STYLES ON JOB SATISFACTION: A STUDY OF THE HOSPITALITY INDUSTRY

Job satisfaction is considered as an important factor that reduces the absentee- ism of employees and their intention to leave the job. The accumulated empirical literature indicates that job satisfaction is important for the hospitality industry. The literature for the hospitality industry emphasizes the need to apply appropri- ate leadership style to maximize job satisfaction of hotel staff. In this direction, a conceptual model that includes the structural relationships between leadership styles and job satisfaction was developed to better understand the factors affecting job satisfaction and to expand the literature on the service industry. Regression analysis was used to test the developed model experimentally. The data were ob- tained from five-star hotels operating in employees (N = 311) in Alanya / Turkey. As a result of the research, it was determined that transformative and functional leadership positively affected job satisfaction and laissez-faire leadership did not have any effect on job satisfaction. Our research is considered to raise awareness among managers operating in the hospitality industry, while helping to understand the premises of job satisfaction more deeply.

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