KURUM İÇİ İLETİŞİM VE ALGILANAN GÜÇ KAYNAKLARININ KURUMA VE YÖNETİCİYE DUYULAN GÜVEN ÜZERİNDEKİ ETKİSİ
Kişiler arası ilişkilerin temelini oluşturan güven kavramının önemi, son zamanlarda birçok firma tarafından da anlaşılmakta ve kurum içi güven çalışmaları yaygınlık kazanmaktadır. Bu araştırmanın amacı, kuruma ve yöneticiye duyulan güven ile şirket içerisinde kullanılan iletişim kanallarının ve yöneticilerin kullandıkları güç kaynaklarının ilişkisini incelemektir. Araştırma sonucunda hem kurum içi iletişimin hem de algılanan güç kaynaklarının, kuruma ve yöneticiye duyulan güven ile ilişkili olduğu ortaya çıkmıştır. Analiz sonuçları yöneticiye ve şirkete duyulan güveni en çok açıklayan etmenin şirketin formal iletişim şekli olduğunu göstermiştir. Yöneticilerin uzmanlık ve özdeşim gücü de güven düzeyinde artışı açıklamaktadır. Yöneticilerin yıkıcı güç kullandığına dair algılama düzeyi çalışanların hem yöneticiye hem de şirkete duydukları güven düzeyindeki düşüşü açıklamaktadır. Bulgular önceki literatür sonuçları bağlamında ayrıntılı olarak tartışılmıştır.
THE IMPACT OF INTERNAL COMMUNICATIONA AN THE PERCEIVED POWER SOURCES ON TRUST IN SUPERVISOR AND ORGANIZATION
Recently, the importance of trust which is the base of interpersonal communication, is better understood by the companies and the number of internal trust studies have accelarated. The purpose of this study is to investigate the relationship between trust in supervisor and trust in organization, and internal communications channels and perceived sources of power. The study results revealed that both internal communication and perceived sources of power are related to trust in supervisor and trust in the company. The analyses shows that formal communication contributes to the level of trust in both supervisor and company the most. The increase in referent and expert power of the supervispr also increases the level of trust in both supervisor and company. However, when employees sense that their supervisors are using coersive power, their trust in both supervisor and organization decrease. The findings are discussed in detail.
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