ROL ÇATIŞMASI VE ROL BELİRSİZLİĞİNİN İŞ TATMİNİ VE ÖRGÜTSEL BAĞLILIK ÜZERİNE ETKİSİ: KIYI EGE BÖLGESİ’NDEKİ BANKACILIK SEKTÖRÜ ÜZERİNE BİR ÇALIŞMA

Kişilerin beklenti ve algıları arasındaki farklar her alanda olduğu gibi örgüt ortamında da bazı çatışmalara neden olmaktadır. Son yıllarda örgütsel çatışma bağlamında sıkça tartışılan konulardan bir tanesi rol stresidir. İş yerindeki çatışmanın önemini ölçmek ve bu konuda kesin sonuçlara ulaşmak zor olsa da, örgütsel çatışmanın belli değişkenler üzerindeki etki ve neticelerini araştırmak göreceli olarak daha mümkündür. Rol stresini ölçmek için çeşitli göstergeler kullanılabilir. Literatürde en fazla yer verilen göstergelerden ikisi rol çatışması ve rol belirsizliğidir. Bu çalışma rol belirsizliği ve rol çatışmasının Kıyı Ege Bölgesi'ndeki özel bankalarda çalışanların iş tatmini ve örgütsel bağlılık değerlerine olan etkisini incelemiştir. Gelecekte yapılacak olan çalışmalarda, rol stresinin çözümleri ve olası rol stresinde iş tatmini ve örgütsel bağlılığı koruma yolları bulunmalıdır. Bu çözümlerle, üstlenilen rollerden kaynaklı yaşanabilecek örgütsel çatışmaların çalışanlar ve örgüt için istikrarın bozulması engellenebilecektir. Sayısal analizler, değişkenler arasındaki ilişkinin daha iyi anlaşılması için kayda değer katkıda bulunmaktadır. Bu yüzden, rol stresini artıran temel nedenler üzerinde de analitik değerlendirmeler yapılarak kalıcı çözüm önerilerinde gerekmektedir. bulunabilmek için gerekli verinin sağlanması

THE IMPACT OF ROLE CONFLICT AND ROLE AMBIGUITY ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT: ASURVEY ON BANKING SECTOR OF COASTAL AEGEAN AREA

Differences between expectations and perceptions of individuals cause some conflicts in the organizational environment just like every area. In recent years, one of the most commonly discussed topics within the context of organizational conflict has been the role stress. Even if it is difficult to measure the importance of conflict at the workplace and achieve absolute results in this matter, it is relatively more possible to investigate the effects and consequences of organizational conflict on certain variables. Several indicators can be utilized to measure the role stress. Two of the most mentioned indicators in the literature are role conflict and role ambiguity. This study examined the effect of role ambiguity and role conflict on the job satisfaction and organizational commitment values of employees in private banks in Coastal Aegean Region. In future studies, solutions for role stress and the ways for protecting job satisfaction and organizational commitment in case of role stress should be found. Through these solutions, it can be prevented that organizational conflicts due to assumed roles destabilize the course of events both for employees and organizations. Digital analyses make remarkable contributions for a better understanding of the relation between variables. Therefore, analytic evaluations should be performed on main causes that increase the role stress, providing the data necessary for offering solutions. It is necessary to know what the conflict is first to be able to investigate the effects of the conflict on certain different variables, therefore, it was aimed to provide data that can contribute to the strategies of organization and managers, based on the estimate results provided by the role conflict in the feelings of satisfaction and commitment

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