Eylem Yalçınkaya Önder, Leyla Çiftçioğlu

Munzur Üniversitesi Öğrenci Memnuniyeti Örnek Olay İncelemesi

Bu çalışmanın amacı Munzur Üniversitesi mühendislik fakültesinde okuyan son sınıf lisans öğrencilerinin (bölümü uzatan öğrenciler de dahil) öğrenim gördükleri üniversite ve program hakkındaki görüşlerini almaktır. Bu çalışmanın örneklemini 2015-2016 güz döneminde mühendislik fakültesine devam eden son sınıf 232 öğrenci oluşturmaktadır. Bu öğrencilerin 23’ü Kimya Mühendisliği, 20’si Gıda Mühendisliği, 29’u Makine Mühendisliği, 54’ü Bilgisayar Mühendisliği, 36’sı İnşaat Mühendisliği, 67’si Elektrik-Elektronik Mühendisliği, 3’ü ise Çevre Mühendisliği’nde öğrenim görmektedir. Öğrencilerin okudukları üniversite ve okudukları program hakkındaki görüşlerini almak amacıyla Kimya Mühendisliği son sınıf öğrencisi tarafından 50 soruluk çoktan seçmeli sorudan oluşan bir anket geliştirilmiştir. Bu anket diğer üniversitelerin öğrenci memnuniyeti anketleri dikkate alınarak hazırlanmıştır. Geliştirilen anketin içerik analizi 5 öğretim üyesi tarafından yapılmış olup, öğretim üyelerinin önerileri doğrultusunda gerekli düzenlemeler yapılmıştır. Bulguların akademik kurum için faydalı bir kılavuz olması beklenmektedir.

Anahtar Kelimeler:

Algılanan hizmet kalitesi, anket, Munzur Üniversitesi, mühendislik fakültesi, öğrenci memnuniyeti, tutum, üniversite

Case Study for Student Satisfaction of Munzur University

The aim of this study is to get views of 4th year undergraduate students (including students in extending section) studying at engineering faculty about the University and the program they enrolled. The sample of the study is 232 students attending the final year of engineering faculty at 2015-2016 fall semesters. 23 of these students were studying in Chemical Engineering, 20 of these students were studying in Food Engineering, 29 of these students were studying in Mechanical Engineering, 54 of these students were studying in Computer Engineering, 36 of these students were studying in Civil Engineering, 67 of these students were studying in Electrical-Electronics Engineering, 3 of these students were studying in Environmental Engineering. In order to get students’ views on university and the program they enrolled, the survey questionnaire consisting of 50 multiple-choice questions was developed by last year chemical engineering student. This questionnaire survey was prepared taking into consideration the student satisfaction survey of other universities. The content analysis of the developed survey questionnaire was made conducted by five faculty members and necessary arrangements were made in accordance with the recommendations of the faculty members. The findings are expected to be a useful guide for the academic institution.

Keywords:

Attitude, Munzur University, engineering faculty department, perceived service quality, student satisfaction, questionnaire survey, university,

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