Aile İşletmelerinde Süreklilik Yönetimi

İşletmelerde süreklilik yönetimi, bilgi ve işletme sürekliliğini sağlamaya dönük çabaları ifade etmektedir. Bilgi sürekliliğinin sağlanması işletme sürekliliğinin sağlanmasının ön koşuludur. Bu çalışmanın amacı işletmelerdeki süreklilik yönetimi sürecini kavramsallaştırmak ve sürecin aile işletmeleri açısından ifade ettiği anlamı açıklığa kavuşturmaktır. Çalışmada öncelikle literatür değerlendirmesine dayalı olarak süreklilik yönetiminin temel konuları ele alınmakta, işletmelerdeki süreklilik yönetimi süreci değerlendirilmekte ve bir süreklilik yönetimi modeli geliştirilmektedir. Daha sonra ise süreklilik yönetimi aile işletmeleri bağlamında incelenerek bu işletmelerdeki süreklilik yönetimi için kavramsal bir model oluşturulmakta, çalışmanın araştırmacılara ve yöneticilere yönelik çıkarımları tartışılmaktadır.

Continuity Management in Family Firms

Continuity management encompasses the efforts related to maintaining the knowledge, consequently, business continuity. Managing knowledge continuity is a prerequisite for managing business continuity. This article aims to conceptualize the continuity management process in organizations and clarify the implications of continuity management for family firms. Based on a literature review, the article evaluates the process and proposes a model for continuity management in organizations. Then it reviews continuity management in the context of family firms, offers a conceptual model of continuity management for family firms, and concludes by discussing the implications of the study for further research and managerial practice.

PDF

___

AGRAWAL, Anand M. (2004), “Knowledge Management Application in Higher Technical Institutions in India”, International Association for Management of Technology (IAMOT) 13th International Conference Proceedings, Washington, USA, April 3-7 2004. Online [12.03.2005]:http://arago.cprost.sfu.ca/~smith/conference/viewpaper.php ?id=1180&cf=4
ALAVI, Maryam and Dorothy E. Leidner. (2001), “Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues”, MIS Quarterly, Vol. 25, No. 1, p. 107-136.
ARGOTE, Linda and Paul Ingram. (2000), “Knowledge Transfer: A Basis for Competitive Advantage in Firms”, Organizational Behavior and Human Decision Processes, Vol. 82, No. 1, p. 150-169.
ATHANASSIOU, Nicholas, William. F. Crittenden, Louise. M. Kelly, and Pedro Marquez. (2002), “Founder Centrality Effects on the Mexican Family Firm’s Top Management Group: Firm Culture, Strategic Vision and Goals, and Firm Performance”, Journal of World Business, Vol. 37, No. 2, p. 139-150.
BEAZLEY, Hamilton. (2003), “Knowledge Continuity: The New Competitive Advantage”, Executive Update Online, April 2003. Online [07.03.2005]:http://www.gwsae.org/executiveupdate/2003/April/knowle dge.htm
BEAZLEY, Hamilton, Jeremiah Boenisch, and David Harden. (2002), Continuity Management: Preserving Corporate Knowledge and Productivity When Employees Leave, New York: John Wiley & Sons.
BEAZLEY, Hamilton, Jeremiah Boenisch, and David Harden. (2003), “Knowledge Continuity: The New Management Function”, Journal of Organizational Excellence, Vol. 22, No. 3, Summer, p. 65-81.
BEIJERSE, Roelef. P. uit. (2000), “Knowledge Management in Small and Medium-Sized Companies: Knowledge Management for Entrepreneurs”, Journal of Knowledge Management, Vol. 4, No. 2, p. 162-179.
BENDER, Silke and Alan Fish. (2000), “The Transfer of Knowledge and the Retention of Expertise: The Continuing Need for Global Assignments”, Journal of Knowledge Management, Vol. 4, No. 2, p. 125-137.
BJUGGREN, Per-Olof and Lars-Goran Sund. (2001), “Strategic Decision Making in Intergenerational Succession of Small and Medium Size Family-Owned Businesses”, Family Business Review, Vol. 14, No. 1, p. 11-23.
CABRERA-SUAREZ, Katiuska, Petra De Saa-Perez, and Desiderio Garcia- Almeida. (2001), “The Succession Process from a Resource and Knowledge Based View of the Family Firm”, Family Business Review, Vol. 14, No. 1, p. 37-47.
CADBURY, Adrian. (2000), Family Firms And Their Governance: Creating Tomorrow’s Company from Today’s, Great Britain: Egon Zehnder International. Online [08.01.2004]: http://rru.worldbank.org/documents/family_firms.pdf
CHONKO, Lawrence B., Alan J. Dubinsky, Eli Jones, and James A. Roberts. (2003), “Organizational and Individual Learning in the Sales Force: An Agenda for Sales Research”, Journal of Business Research, Vol. 56, No. 12, p. 935-946.
CHRISMAN, James. J., Jess. H. Chua, and Reginald Litz. (2003), “A Unified Systems Perspective of Family Firm Performance: An Extension and Integration”, Journal of Business Venturing, Vol. 18, No. 4, p. 467-472.
DAYAN, Mumin. (2004), “Cross Cultural Differences on Organizational Intelligence”, Proceedings of the 2004 International Research Conference on Innovations in Information Technology, Taipei, Taiwan, 25-28 October 2004. Online [15.03.2005]: http://faculty.uaeu.ac.ae/~atif/tmp/ITT/articles/mumin_dayan.pdf
DEGADT, Jan. (2002), “Family and Business: Complementary and Conflicting Values”.Online [08.01.2004]:http://www.kmu.unisg.ch/rencontres/band2002/f_03_degad t.pdf
DELANY, Assunta and David O’Donnell. (2005), “Perceptions of Continuity Management in an Irish Semistate Organisation”, The Electronic Journal of Knowledge Management, Vol. 2, No. 2, p. 1-10.Online [08.04.2005]:http://www.ejkm.com/volume-2/v2i2/v2-i2-art1- delaney.pdf
DESOUZA, Kevin C., Ayan Chattaraj, George Kraft. (2003), “Supply Chain Perspectives to Knowledge Management: Research Propositions”, Journal of Knowledge Management, Vol. 7, No. 3, p. 129-138.
FIOL, C. Marlene and Marjorie A. Lyles. (1985), “Organizational Learning”, Academy of Management Review, Vol. 10, No. 4, p. 803-813.
GARAVELLI, A. Claudio, Michele Gorgoglione, Barbara Scozzi. (2002), “Managing Knowledge Transfer by Knowledge Technologies”, Technovation, Vol. 22, No. 5, p. 269-279.
GENÇ, Nurullah ve Fatih Karcıoğlu. (2003), “Aile İşletmelerinde Bilginin Sistemleştirilme Düzeyi: Etso’ya Bağlı Aile İşletmelerinde Bir Uygulama”, II. Ulusal Bilgi, Ekonomi ve Yönetim Kongresi Bildirileri, Kocaeli Üniversitesi İktisadi ve İdari Bilimler Fakültesi, Derbent/Kocaeli, 17-18 Mayıs 2003, s. 475-486.
GLYNN, Mary Ann. (1996), “Innovative Genius: A Framework for Relating Individual and Organizational Intelligences to Innovation”, Academy of Management Review, Vol. 21, No. 4, p. 1081-1111.
GOH, Swee C. (2002), “Managing Effective Knowledge Transfer: An Integrative Framework and Some Practice Implications”, Journal of Knowledge Management, Vol. 6, No. 1, p. 23-30.
GRANT, Robert. M. (1996), “Toward a Knowledge Based Theory of the Firm”, Strategic Management Journal, Vol. 17, Winter Special Issue, p. 109- 122.
GRANT, Robert. M. (1997), “The Knowledge-Based View Of The Firm: Implications For Management Practice”, Long Range Planning, Vol. 30, No. 3, p. 450-454.
GÜNVER, Bahar Akıngüç. (2004), “Aile İşletmelerinin Geleceği”, iç. 1. Aile İşletmeleri Kongresi Kongre Kitabı, (editor: Tamer Koçel), İstanbul, 17-18 Nisan 2004, s. 169-177.
HABBERSHON, Timothy G. and Mary L. Williams. (1999), “A Resource-Based Framework for Assessing the Strategic Advantages of Family Firms”, Family Business Review, Vol. 12, No. 1, p. 1-22.
HABBERSHON, Timothy G., Mary L. Williams, and Ian C. MacMillan. (2003), “Unified Systems Perspective of Family Firm Performance”, Journal of Business Venturing, Vol. 18, No. 4, p. 451-465.
HARRİS, Dawn, Jon I. Martinez, and John L. Ward. (1994), “Is Strategy Different for the Family-Owned Business?”, Family Business Review, Vol. 7, No. 2, p. 159-174.
HERBANE, Brahim, Dominic Elliott, and Ethne Swartz. (1997), “Contingency and Continua: Achieving Excellence through Business Continuity Planning”, Business Horizons, Vol. 40, No. 6, November-December, p. 19-25.
HOWORTH, Carole, Paul Westhead, and Mike Wright. (2004), “Buyouts, Information Asymmetry and the Family Management Dyad”, Journal of Business Venturing, Vol. 19, No. 4, p. 509-534.
HUBER, George P. (1991), “Organizational Learning: The Contributing Processes and the Literatures”, Organization Science, Vol. 2, No. 1, February, p. 88-115.
JAUCH, Lawrence R. and William F. Glueck. (1988), Business Policy and Strategic Management, 5th Edition, Singapore: Mc Graw-Hill.
KALKAN, Veli Denizhan and Halit Keskin. (2004), “Organizational Intelligence: Antecedents and Consequences”, in Navigating Crisis and Opportunities in Global Markets: Leadership, Strategy and Governance, Global Business and Technology Association International Conference Readings Book, (editors: Nejdet Delener and Chiang-nan Chao), Cape Town, South Africa, 8-12 June 2004, p. 930-937.
KARPUZOĞLU, Ebru. (2002), Büyüyen ve Gelişen Aile Şirketlerinde Kurumsallaşma, İstanbul: Hayat Yayınları.
KESKİN, Halit. and Veli Denizhan Kalkan. (2002), “A New Theoretical Quest for Public Administration and a Preliminary Research: Conceptualising Knowledge Management as an Organisational Process for Public Institutions, A Comparison of Turkish Public and Private Sector Perceptions and Use of Knowledge Management”, Proceedings of the IASIA 2002 Annual Conference, Istanbul, 17-20 June 2002.
LAHTI, Ryan K., Eric D. Darr, and Valdis. E. Krebs. (2002), “Developing the Productivity of a Dynamic Workforce: The Impact of Informal Knowledge Transfer”, Journal of Organizational Excellence, Vol. 21, No. 2, Spring, p. 13-21.
LEENDERS, Mark and Eric Waarts. (2003), “Competitiveness and Evolution of Family Businesses: The Role of Family and Business Orientation”, European Management Journal, Vol. 21, No. 6, p. 686-697.
MARKUS, M. Lynne. (2001), “Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success”, Journal of Management Information Systems, Vol. 18, No. 1, p. 57-93.
MCDERMOTT, Richard and Carla O’Dell. (2001), “Overcoming Cultural Barriers to Sharing Knowledge”, Journal of Knowledge Management, Vol. 5, No. 1, p. 76-85.
MOHRMAN, Susan. A., David Finegold, and Jan A. Klein. (2002), “Designing the Knowledge Enterprise: Beyond Programs and Tools”, Organizational Dynamics, Vol. 31, No. 2, p. 134-150.
MORGAN, Lori J., Michael E. Doyle, and James A. Albers. (2005), “Knowledge Continuity Management in Healthcare”, Journal of Knowledge Management Practice, Vol. 6. Online [02.04.2005]: http://www.tlainc.com/articl84.htm
MORRIS, Michael H., Roy W. Williams, and Deon Nel. (1996), “Factors Influencing Family Business Succession”, International Journal of Entrepreneurial Behaviour and Research, Vol. 2, No. 3, p. 68-81.
NARRACOTT, Michele. (2003), “Managing Risk: Business Continuity Planning”.Online [08.01.2004]:http://www.deloitte.com/dtt/cda/doc/content/BCM%2004.0 8%20US%281%29.pdf
NONAKA, Ikujiro and Hirotaka Takeuchi. (1995), The Knowledge-Creating Company, New York: Oxford University Press.
RICHARDS, Debbie. (2000), “The Reuse of Knowledge: A User-Centred Approach”, International Journal of Human-Computer Studies, Vol. 52, No. 3, p. 553-579.
SHARMA, Pramodita, James J. Chrisman, and Jess H. Chua. (1997), “Strategic Management of the Family Business: Past Research and Family Challenges”, Family Business Review, Vol. 10, No. 1, p. 1-34.
SHARMA, Pramodita, James J. Chrisman, and Jess H. Chua. (2003), “Predictors of Satisfaction with the Succession Process in Family Firms”, Journal of Business Venturing, Vol. 18, No. 5, p. 667-687.
SOYUER, Haluk. (2004), “Aile İşletmelerinde Bilgiye Dayalı Stratejik Kaynak Planlaması”, iç. 1. Aile İşletmeleri Kongresi Kongre Kitabı, (editor: Tamer Koçel), İstanbul, 17-18 Nisan 2004, s. 108-119.
STABER, Udo and Jörg Sydow. (2002), “Organizational Adaptive Capacity: A Structuration Perspective”, Journal of Management Inquiry, Vol. 11, No. 4, p. 408-424.
STAFFORD, Kathryn, Karen A. Duncan, Sharon Dane, and Mary Winter (1999), “A Research Model of Sustainable Family Businesses”, Family Business Review, Vol. 12, No. 3, p. 197-208.
THELLEFSEN, Torkild. (2004), “Knowledge Profiling: The Basis for Knowledge Organization”, Library Trends, Vol. 52, No. 3, p. 507-514.
UPTON, Nancy, Elisabeth J. Teal, and Joe T. Felan. (2001), “Strategic and Business Planning Practices of Fast Growth Family Firms”, Journal of Small Business Management, Vol. 39, No. 1, p. 60-72.
US, Ahmet Talat. (2003), “Aile Şirketleri ve Yönetim”.Online [08.01.2004]: http://www.kalder.org.tr/page.asp?pageID=377&keyword=ahmet%20tal at%20us&CatID=-1&ContentID=749
VARAMAKİ, Elina, Timo Pihkala, and Vesa Routamaa. (2003), “The Stages of Transferring Knowledge in Small Family Business Successions”.Online [12.02.2004]:http://www.iem.lut.fi/lahti/Julkaisut/Julkaisut2003/fulltext7 .pdf
YOLLES, Maurice. (2005), “Organisational Intelligence”, The Journal of Workplace Learning, Vol. 17, No. 1-2, p. 99-114.