SİBER ZORBALIĞIN ÇALIŞANLARIN İŞE TUTKUNLUK VE TÜKENMİŞLİK DÜZEYLERİNE ETKİSİ

Hızla gelişen iletişim teknolojileri, bilginin yayılımını hızlandırmış ve kullanımını artırmıştır. Ancak bu gelişme birtakım zararları da beraberinde getirmiştir. Örneğin, saldırgan bir davranış türü olan zorbalık ile birleşerek, siber zorbalık adında yeni bir zorbalık türünün doğmasına sebep olmuştur. Siber zorbalık için, geleneksel (yüz yüze) zorbalığın bir üst aşaması denilebilir. Çünkü, siber zorbalıkta, geleneksel olandan farklı olarak, zorba kimliğini saklı tutabilmekte ve/veya yaptığı zorbalığın daha geniş kitlelerce bilinmesini sağlayabilmektedir. Hangi türü uygulanırsa uygulansın, zorbalık hem çocuklar hem de yetişkinler üzerinde olumsuz etkiler yaratmaktadır. Daha önceki çalışmalarda siber zorbalığın çocuklar ve yetişkinler üzerindeki etkilerine değinilirken, bu çalışmada, çalışanlara işyerlerinde uygulanan siber zorbalığın, işe tutkunluklarına ve tükenmişliklerine etkileri araştırılmıştır. Bu amaçla, farklı sektörlerde çalışan 205 kişiden, anket yoluyla veri toplanmış ve veriler, yapısal eşitlik modellemesi ile analiz edilmiştir. Analizin sonucunda, siber zorbalığın tükenmişliği olumlu ve anlamlı bir şekilde etkilediği görülmüştür. Diğer yandan, siber zorbalığın işe tutkunluğa doğrudan etkisinin olmadığı, ancak tükenmişlik üzerinden dolaylı bir etkisinin olduğu belirlenmiştir.

Anahtar Kelimeler:

İletişim teknolojisi, Mobbing, Güç Dengesizliği, Yapısal Eşitlik Modellemesi

The Effects of Cyberbullying on Work Engagement and Burnout Levels of Employees

Rapidly developing communication technologies accelerated the spread of information and increased its use. However, this development brought some damages. For example, it combined with bullying, a form of aggressive behavior, leading to the emergence of a new type of bullying called cyberbullying. Cyberbullying can be described as an upper stage of traditional (face to face) bullying. Because, unlike the traditional one, the bully can hide his/her identity and/or can make it known for the crowds. Regardless of its type, bullying has negative effects on both children and adults. In previous studies, the effects of cyberbullying on children and adults were discussed, and in this study, the effects of cyberbullying applied to employees on work loyalties and their burnouts were investigated. To this end, data was collected from 205 people who were working in different sectors through a questionnaire. The collected data were analyzed by structural equation modeling. As a result of the analysis, cyberbullying has been shown to affect burnout positively and significantly. On the other hand, it has been determined that cyberbullying does not have a direct effect on job loyalty, but it has an indirect effect through burnout.

Keywords:

Communication technology, Mobbing, Power imbalance, Structural equation modeling,

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