Müge Leyla YILDIZ, Hatice Canan BÜRÜNGÜZ

Güven geliştirmede iletişimin rolünü ve örgütsel hedeflere katılım üzerindeki etkisini incelemeye yönelik bir yol analizi

Güven, örgütsel performansı etkileyen önemli bir değişken olarak karşımıza çıkmaktadır. İletişim güven geliştirmede oldukça önemli bir role sahiptir. Örgüt içinde güven ortamının oluşabilmesi de çalışanlar arasındaki iletişimle ilişkilidir. Bu nedenle birçok araştırma güven ile iletişim arasındaki ilişkiyi incelemiştir. Ancak bu çalışma, diğerlerinden daha kapsamlı olarak, bilginin niceliğinin, bilginin niteliğinin ve iletişimde açıklığın, güven ile ilişkisinde çalışkan katılımı çıktısıyla birlikte bütüncül bir ilişkisel modelde incelemeyi amaçlamaktadır. Araştırma modeli 176 hastane çalışanı üzerinde yol analiziyle test edilmiştir. İletişim, güven, iletişimde açıklık ve çalışan katılımı ilişkisini konu alan araştırma modeli doğrulanmıştır. Çarpıcı bir sonuç olarak paylaşılan bilginin niceliğinin güven geliştirmede bilginin niteliğinden daha fazla etkiye sahip olduğu tespit edilmiştir.

A path analysis of the role of communication in developing trust and its effects on employee involvement

Trust is an important concept in social science research as a key factor in organizational success Communication plays an important role in the development of trust within an organization. Number of researchers have been studied the relationship between trust and communication. This study tests the specific linkages among quality of information, quantity of information, openness, trust, and outcomes such as employee involvement in 176 employees of a hospital. Using path analysis, the research model about the relationship between trust, openness, communication (sharing information) and employee involvement was confirmed in Turkey. We also found that in developing trust the role of quality of information has more effect than the role of quantity of information.

PDF

___

Abrams, L.C., Cross, R., Lesser, E. Levin, D.Z. (2003). Nurturing Interpersonal Trust in Knowledge-Sharing Networks. Academy of Management Executive, 17(4): 64-77. Doi: 10.2307/4166007
Bal, C., Doğan İ. (2000). Path Analizi ve Bir Uygulama, 5. Biyoistatistik Kongresi Bildirileri, OGÜ Basımevi.
Ball, D., Coelho, P.S., Machas, A. (2004). The Role of Communication and Trust in Explaining Customer Loyalty, An Extension The ECSI Model. European Journal of Marketing, 38(9/10): 1272-1293. Doi: 10.1108/03090560410548979
Becerra, M., Gupta, A.K. (2003). Perceived Trustwort- hiness within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects. Organization Science, 14(1): 32-44. Doi: 10.1287/orsc.14.1.32.12815
Bijlsma, K.M., Van de Bunt, G.G. (2003). Antecedent of Trust in Managers: A Bottom up Approach. Personnel Review, 32(5): 638-673. Doi: 10.1108/00483480310488388
Bowen, B., D. Schneider (1999). Understanding Customer Delight and Outrage. Sloan Management Review, 41(1): 35–45.
Bsietler, L., Hemmert, M. (2010). Trust Formation in Korean New Product Alliances: How Important Are Pre-Existing Social Ties? Asia Pacific Journal of Management, 27: 299-319. Doi: 10.1007/s10490- 008-9124-1
Butler Jr, J.K. (1999). Trust Expectations, Information Sharing, Climate of Trust, and Negotiation Effectiveness and Efficiency. Group Organization Management, June, 24(2): 217-238. Doi: 10.1177/1059601199242005
Caldwell, R. (1993). Employee Involvement and Communication. Journal of Strategic Change, 2: 135- 138. Doi: 10.1002/jsc.4240020304
Caldwell, R. (1995). Closed Or Open? Four Styles of Employee Communication. Journal of Strategic Change, 4: 39-45. Doi:10.1002/jsc.4240040105
Cappelli, P., N. Rogovsky (1998). Employee Involvement and Organizational Citizenship: Implicati-ons for Labor Law Reform and “Lean Production”. Industrial and Labor Relations Review, 51(4): 633–653.
Çelik, C. (2007). Niklas Luhmann’da Sosyal Sistem Olarak Toplum ve Modern Toplumun Karmaşıklığı Sorunu. Bilimname, Ocak, 12: 51-74.
De Ridder, J.A. (2004). Organisational Communication and Supportive Employees. Human Resource Management Journal, 14(3): 20-30. Doi: 10.1111/ j.1748-8583.2004.tb00124.x
Driscoll, J.W. (1978). Trust and Participation in Organizational Decision Making As Predictors of Satisfaction. Academy of Management Journal, 21(1): 44-56. Doi: 10.2307/255661
Ekşi, F. (2012). Narsistik Kişilik Özelliklerinin İnternet Bağımlılığı ve Siber Zorbalığı Yordama Düzeyinin Yol Analizi ile İncelenmesi. Kuram ve Uygulamada Eğitim Bilimleri, 12(3): 1683-1706.
Ellis, K., Shockley-Zalabak, P. (2001). Trust in Top Management and Immediate Supervisor: The Relationship to Satisfaction, Perceived Organizational Effectiveness and Information Receiving. Communication Quarterly, Fall, 49(4): 382-398. Doi: 10.1080/01463370109385637
Farris, G.F., Senner, E.E., Butterfield, D.A. (1973). Trust, Culture and Organizational Behavior Symposium: Cross-National Research. Industrial Relations, 12: 144-157. Doi. 10.1111/j.1468-232X.1973. tb00544.x
Folger, R., Konovsky, M.A. (1989). Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions. Academy of Management Journal, 32(1): 115-130. Doi: 10.2307/256422
Holman, D., T.D. Wall, C.W. Clegg, P. Sparrow, A. Howard (2005). The Essentials of the New Workplace A Guide to the Human Impact of Modern Working Practices, John Wiley & Sons: West Sussex.
Hu, L., Bentler P.M. (1999). Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conven- tional Criteria versus New Alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1): 1-55. Doi: 10.1080/10705519909540118
Hu, M.M., Ou, T., Chiou, H., Lin, L. (2012). Effects of Social Exchange and Trust on Knowledge Sharing and Service Innovation. Social Behavior and Personality, 40(5): 783-800. Doi: http://dx.doi. org/10.2224/sbp.2012.40.5.783
Huang, X., Van De Vliert, E., Van Der Vegt, G. (2003). Break The Silence: Do Management Openness and Employee Involvement Raise Employee Voice Worldwide? Academy of Management Best Conference Paper, 1-6.
Kline, Rex B. (2005). Principles and Practice of Structural Equation Modeling. Second Edition, NY: Guilford Press.
Konovsky, M.A., Cropanzano, R. (1991). Perceived Fairness of Employee Drug Testing as A Predictor of Employee Attitude and Job Performance. Journal of Applied Psychology, 76(5): 698-707. Doi:10.1037/0021-9010.76.5.698
Kottila, M.R., Rönni, P. (2008). Collaboration and Trust in Two Organic Food Chains. British Food Journal, 110(4/5): 376-394. Doi: 10.1108/00070700810868915
Kumcağız, H., Yılmaz, M., Çelik, S.B., Avcı, İ.A. (2011). Hemşirelerin İletişim Becerileri: Samsun İli Örneği. Dicle Tıp Dergisi, 38(1): 49-56.
Mahajan, A., Bishop, J.W., Scott, D. (2012). Does Trust in Top Management Mediate Top Management Communication, Employee Involvement and Organizational Commitment Relationships? Journal of Managerial Issues, Summer, 24 (2): 173-190.
Massey, G.R., Kyriazis, E. (2007). Interpersonal Trust between Marketing and R&D during New Pruduct Development Projects. European Journal of Marketing, 41(9): 1146-1172. Doi: 10.1108/03090560710773381
Mayer, R.C., Davis, J.H., Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Aca- demy of Management Review, 20(3): 709-734. Doi: 10.5465/AMR.1995.9508080335
McMahan, G.C., M.P. Bell, M.Virick (1998). Strategic Human Resource Management: Employee Involvement, Diversity, and International Issues. Human Resource Management Review, 8(3): 193-214.
Meyer, J., S. Paunonen, I. Gellatly, R. Goffin, D.Jackson (1989). Organizational Commitment and Job Performance: It’s The Nature of the Commitment That Counts. Journal of Applied Psychology, 74:152–156.
Mishra, J., Morrisey, M.A. (1990). Trust in Employee/ Employer Relationships: A Survey of West Michigan Managers. Public Personnel Management, 19(4): 443-485.
Morgan, D.E, Zeffane, E. (2003). Employee Involvement, Organizational Change and Trust in Management. International Journal of Human Resource Management, February 14(1): 55-75. Doi: http:// dx.doi.org/10.1080/09585190210158510
Muchinsky, P. (1977). Organizational Communication Relationships to Organizational Climate and Job Satisfaction. Academy of Management Journal, 20(4): 592-607. Doi: 10.2307/255359 Nooteboom, B. (2002). Trust: Forms, Foundations,
Functions, Failures and Figures, Cheltenham: Edward Elgar Publishing. Oakland, J., S. Oakland (1998). The Links between People Management, Customer Satisfaction and Business Results. Total Quality Management, 9(4, 5): 185–190.
Raskovic, M., Brencic, M., Moerec, B. (2011). Trust and Management-To-Employee Communication in Slovenian Companies: Some Evidence from the Current Economic Crisis. Market (Trziste), 23(2): 165-187.
Richardson, H.A., R.J. Vandenberg (2005). Integrating Managerial Perceptions and Transformational Leadership into a Work-Unit Level Model of Employee Involvement. Journal of Organizational Behavior, 26:561–589.
Riordan, C.M., Vandenberg, R.J., Richardson, H.A. (2005). Employee Involvement Climate and Orga- nizational Effectiveness. Human Resources Management, 44(4): 471-488. Doi: 10.1002/hrm.20085
Roberts, K.H., O’Reilly, C.A. (1974). Failures in Up- ward Communication in Organizations, Tree Possible Culprits. Academy of Management Journal, 14: 205-215. Doi: 10.2307/25497
Ruppel, C.P. Harrington, S.J. (2000). The Relationship of Communication, Ethical Work Climate and Trust to Commitment and Innovation. Journal of Business Ethics, 25: 313-328. Doi: 10.1023/A:1006290432594
Sapienza, H.J., Korsgaard, M.A. (1996). Procedural Justice in Entrepreneur-Investor Relations. Academy of Management Journal, 39(3): 544-574. Doi: 10.2307/256655
Schiller, S.Z., Cui, J. (2010). Communication Open- ness in the Workplace: The Effects of Medium (F2F and IM) and Culture (U.S. and China). The Journal of Global Information Technology Management, 13(1): 37-75.
Selnes, F. (1998). Antecedents and Consequences of Trust and Satisfaction in Buyer-Seller Relationships. European Journal of Marketing, 32(3/4): 305- 322. Doi: 10.1108/03090569810204580
Shadur, M.A., R. Kienzle, J.J. Rodwell (1999). The Relationship between Organizational Climate and Employee Perceptions of Involvement: The Importance of Support. Group and Organization Management, 24(4): 479-503
Shockley- Zalabak, P., Ellis, K., Winograd, G. (2000). Organizational Trust: What It Means, Why It Matters. Organization Development Journal, 18(4): 35- 48.
Simons, T. (2002). The High Cost of Lost Trust. Harward Business Review, 80(9):18-19.
Thomas, G.F., Zolin R., Hartman, J.L. (2009). The Central Role of Communication in Developing Trust and Its Effects on Employee Involvement. Journal of Business Communication, July, 46(3): 287- 310. Doi: 10.1177/0021943609333522
Thompson, B. (2000). Ten Commandments of Structural Equation Modeling, pp. 261-284 in L. Grimm, P.R, Yarnell (Eds.) Reading and Understanding More Multivariate Statistics. Washington, DC: American Psychological Association.
Tosun, N., Demirtaş, İ., Şencan, İ., Güler, H., Öztürk, A., Tarhan, D. (Ed.) (2012). SKS Işığında Sağlıkta Kalite, Ankara: Pozitif Matbaa. ISBN: 978-975- 590-437-5
Trombetta, J.J., Rogers, D.P. (1988). Communication Climate, Job Satisfaction, and Organizational Commitment: The Effects of Information Adequacy, Communication Openness, and Decision Participation. Management Communication Quarterly, 1(4):494-514. Doi: 10.1177/0893318988001004003
Tzafrir, S.S., Harel, G.H., Baruch, Y., Dolan, S.L. (2004). The Consequences of Emerging HRM Practices for Employees’ Trust in Their Managers. Personnel Review, 33(6): 628-647. Doi: 10.1108/00483480410561529
Whitener, E.M., Brodt, S.E., Korsgaard, M.A., Werner, J.M. (1998). Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior. Academy of Management Review, 23(3): 513-530. Doi: 10.5465/AMR.1998.926624
Wu, Wei-Li, Chien-Hsin Lin, Bi-Fen Hsu, Ryh-Song Yeh (2009). Interpersonal Trust and Knowledge Sharing Moderating Effects of Individual Altruisms and a Social Interaction Environment. Social Behavior and Personality, 37(1): 83-94. Doi: 10.5465/AMBPP.2003.13792602
Wulandari, M.P., Burgess, J. (2011). The Linkage between Trust, Communication Openness in The Workplace and Employees’ Job Satisfaction: An Indonesian Case Study. Employment Relations Record, 11(2): 56-74.
Zand, D.E. (1972). Trust Managerial Problem Solving, Administration Science Quarterly, 17: 229-239.