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İSTANBUL’DAKİ KÜÇÜK VE ORTA ÖLÇEKLİ OTEL İŞLETMELERİNDE İŞGÖREN SEÇİMİ

Emek yoğun bir endüstri olan turizmde işgören seçimi, üzerinde durulması gereken önemli bir konu olarak dikkat çekmektedir. Sektörde görev niteliklerine uygun olmayan çok sayıda çalışanın istihdam ettirilmesi, KOBİ’lerin organizasyonel hedeflerini gerçekleştirmede başarısız olmalarına neden olabilmektedir. Turizm endüstrisi içinde sayıca üstün olan KOBİ’lerde istihdam edilen işgörenler müşteriler ile birebir etkileşime geçmektedir. Bu özelliğinden ötürü KOBİ’ler işgören seçiminde büyük işletmelere göre farklı bir yol izlemektedirler. Bu açıdan bakıldığında sayısı oldukça az olan işgören konusunda yanlış bir seçimin yapılması işletme açısından olumsuz sonuçları da beraberinde getirebilir. Bu çalışmada yukarıda ifade edilen hususlarla ilgili olarak İstanbul’da bulunan küçük ve orta ölçekli otel işletmelerinin yetkilileri ile birebir görüşülmek suretiyle işgören seçimi incelenmekte ve sonuçları içerik analizi yolu ile aktarılmaya çalışılmaktadır.

Anahtar Kelimeler:

İşgören Seçimi, KOBİ, Turizm KOBİ’leri, İnsan Kaynakları Yönetimi

EMPLOYEE SELECTION IN SMALL AND MEDIUM SIZED HOTEL ENTERPRISES IN ISTANBUL

Employee selection in tourism which is a labor-intensive industry is an important issue that needs to be emphasized. Employing a large number of workers who are improper to task qualifications in sector, may be cause SMEs to fail to achieve their organizational goals. Employees who are employed in SMEs, which are superior in number in tourism industry, interact with customers as individually. Because of this feature, SMEs are following a different path in the selection of the employee compared to the large enterprises. From this point of view, making a wrong choice about these employees, who are few in number, can lead to negative consequences for businesses. This study examines the selection of the employee by interviewing with the authorities of the small and mediumsized hotel enterprises in Istanbul regarding the above-mentioned issues, and attempts to analyze the results through content analysis

Keywords:

Occupational Selection, SME, Tourism SMEs, Human Resources Management,

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