Afetlerde Dijital İletişim ve Acil Çağrı Uygulamalarının Kullanılabilirliği Üzerine Bir İnceleme: AFAD Acil Çağrı

Afetler, dünyada çok farklı türlerde insanlığın gelişimini ve yaşamını etkileyen önemli olaylardır. Bu olayların önlenmesine yardımcı olmak, iyileştirilmesini sağlamak ve zararlarını azaltmak için afet yönetimi mekanizması kurulması ve bu mekanizmanın değişen şartlara göre güncellenmesi gerekmektedir. Afet yönetimi; barınma, beslenme, arama-kurtarma, sağlık, rehabilitasyon ve imar-inşa gibi temel bileşenlere sahiptir. Bu bileşenlerin önemli parçalarından biri de iletişimdir. İletişim, afetlerden zarar görenlerin afet anında ihtiyacı olan önemli bir enstrümandır. Yeni iletişim teknolojilerinin ön plana çıktığı günümüzde dijital iletişim, afetzedelerin ilk tercih ettiği yöntemlerden biridir. Bu çalışmanın amacı, Afet ve Acil Durum Yönetimi Başkanlığının kullanıma sunduğu AFAD Acil mobil uygulamasının dijital iletişim yönünden incelenmesidir. Bu anlamda, AFAD Acil mobil uygulamasının dijital olarak sağladığı imkânların iletişim yönünden değerlendirilmesi ve öneminin ortaya konması hedeflenmektedir. Çalışmada öncelikle AFAD Acil’in uygulama arayüzü Morville’nin kullanıcı deneyimi ilkeleri çerçevesinde incelenmiş, literatür taraması kapsamında kullanım durumu araştırılmıştır. Uygulamanın yaygınlığı ve Morville’nin ilkeleri doğrultusunda kullanıcı dostu olup olmadığı ortaya konmuştur. Elde edilen bulgularda; uygulamanın kullanıcıların taleplerini karşıladığı, acil durumlarda hızlı bir biçimde iletişime uygun olarak tasarlandığı tespit edilmiştir. Ek olarak acil buton görevinin yanında eğitim videolarının da bulunmasının kullanıcılara yönelik pozitif bir fayda sağladığı tespit edilmiştir. Uygulamanın internet ve şebeke altyapısını kullanmasından dolayı afet anında bir dezavantaj yaratabileceği, bu durumun da bluetooth ve uydu teknolojisiyle desteklendiğinde pozitife çevrilebileceği sonucuna ulaşılmıştır.

Anahtar Kelimeler:

Dijital İletişim, AFAD Acil, Mobil Uygulama, Afet İletişimi, Afet Yönetimi

An Analysis of Emergency Alert Applications in the Scope of Digital and Disasters Communication: AFAD Emergency Call

Disasters are important events that impact the life and humanity in the world. A disaster management mechanism should be established and this mechanism should be updated according to changing conditions in order to help victims, improve and reduce the damage of these events. disaster management has basic components such as shelter, nutrition, search and rescue, health, rehabilitation and reconstruction-construction. One of the important parts of these components is communication. Communication is an important instrument that those who suffer during disaster. Today, digital communication is one of the first preferred technology used by disaster victims. The aim of this study is to examine the AFAD Emergency mobile application in terms of digital communication, which is made by the Disaster and Emergency Management Presidency. In this sense, it is aimed to evaluate the digital opportunities provided by the AFAD Emergency mobile application in terms of communication and to reveal its importance. In the study, the application interface of AFAD Emergency was examined within the framework of Morville's user experience principles, and its usage status was investigated within the scope of literature review. In the findings; It has been found that the application provides the demands of users and is designed for rapid communication in case of emergency. In addition, it has been found that the presence of training videos in addition to the emergency button task provides a positive benefit for the users. It has been concluded that the application designed with internet and network infrastructure can create a disadvantage during a disaster and this situation can be turned into a positive when supported by bluetooth and satellite technology.

Keywords:

Digital Communication, AFAD Emergency, Mobile Application, Disaster Communication, Disaster Management,

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