Ebru AYKAN, Semra AKSOYLU

Mediating Role of Job Satisfaction Over The Impacts of Emotional Competences of Employees on Perceived Service Quality: A Research on Accounting Professionals

MEDIATING ROLE OF JOB SATISFACTION OVER THE IMPACTS OF EMOTIONAL COMPETENCES OF EMPLOYEES ON PERCEIVED SERVICE QUALITY: A RESEARCH ON ACCOUNTING PROFESSIONALS

Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi

2015-Sayı: 46

101-117

Duygusal Yeterlilik, Algılanan Hizmet Kalitesi, İş Tatmini

Emotional Competence, Perceived Service Quality, Job Satisfaction

8239