Ceren AYGÜN, İrfan AKYÜZ

Freight Forwarder İşletmelerinde Esnekliğin ve Sunulan Hizmet Kalitesinin Güven, Müşteri Memnuniyeti ve Sadakati Üzerine Etkisi

The Impact of Flexibility and Service Quality on Trust, Customer Satisfaction and Loyalty in Freight Forwarder Businesses

The Journal of International Scientific Researches

2023-Cilt: 8 Sayı: 3

305-322

Freight Forwarder, Esneklik, Hizmet Kalitesi, Güven, Müşteri Memnuniyeti, Müşteri Sadakati

Freight Forwarder, Flexibility, Service Quality, Trust, Customer Satisfaction, Customer Loyalty

291296