Hasan Emin GÜRLER, Ramazan ERTURGUT

HİZMET KALİTESİNİN X VE Y KUŞAĞI MÜŞTERİLERİN TATMİN DÜZEYLERİ ÜZERİNDEKİ ETKİSİ: HAVAYOLU ENDÜSTRİSİNDE KUŞAK TEMELLİ BİR ARAŞTIRMA

THE EFFECT OF SERVICE QUALITY ON SATISFACTION LEVELS OF GENERATION X AND GENERATION Y CUSTOMERS: A GENERATION BASED RESEARCH IN THE AIRLINE INDUSTRY

Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty

2019-Cilt: 6 Sayı: 1

135-153

Havayolu Endüstrisi, Hizmet Kalitesi, Müşteri Tatmini, X Kuşağı, Y Kuşağı, Kuşak

Airline Industry, Service Quality, Customer Satisfaction, Generation, Generation X, Generation Y

341337