Hacettepe Üniversitesi Öğrencilerinin Bazı Akademik Hizmetlere İlişkin Beklenti ve Memnuniyet Düzeyleri

Bu araştırmanın amacı, Hacettepe Üniversitesi’ne bağlı fakültelerde öğrenim gören öğrencilerin üniversitenin sağladığı akademik hizmetlere ilişkin beklenti ve memnuniyet düzeylerini belirlemektir. Araştırmanın evreni, Hacettepe Üniversitesindeki dokuz fakültede öğrenim gören üçüncü sınıf öğrencilerinden oluşmaktadır. Verilerin toplanmasında araştırmacılar tarafından geliştirilen “Öğrenci Beklenti ve Memnuniyet Anketi” kullanılmıştır. Elde edilen verilere dayalı olarak ortalamalar hesaplanmıştır. Araştırmanın sonunda öğrencilerin beklenti düzeylerinin yüksek, memnuniyet düzeylerinin düşük olduğu sonucuna varılmıştır

Anahtar Kelimeler:

Yükseköğretim, yükseköğretimde akademik kalite, öğrenci memnuniyeti, öğrenci beklentileri

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