Çokuluslu İşletmelerde Farklılık Yönetimi ve Hizmetkar Liderlik İlişkisinin Örgütsel Özdeşleşme ve Yaratıcılık Üzerindeki Etkisi
Ekonomilerin uluslararasılaşması ve globalleşmesiyle birlikte işletmelerde tek kültürlü yaşamdan çok kültürlü yaşama doğru bir geçiş yaşanmaktadır. Bu değişim doğrultusunda, işletmelerde yabancı uyruklu çalışan sayısında artış, kadınların işgücüne katılımının artması, farklı kültür, bilgi, beceri ve yeteneğe sahip çalışan sayısının artması gibi gelişmeler, çalışan profilini çeşitlendirmektedir. Tüm bu gelişmeler, örgüt içindeki bireysel farklılıkları, işletme için rekabet avantajı yaratmak amacıyla yönetmeyi öngören “farklılıkların yönetimi” yaklaşımını doğurmuş ve günümüz işletmeleri için önemi artan yeni bir strateji gelişmiştir. Bu çalışmada ise çalışan görüşlerine göre uluslararası alanda faaliyetlerini sürdüren bir firmada görev yapan yöneticilerin hizmetkâr liderlik yeterlikleri ile örgütsel özdeşleşme ve yaratıcılık ilişkisinde farklılıkların yönetimi anlayışının aracılık etkisini incelemek amaçlanmıştır. Araştırmanın örneklemi 262 kişiden oluşmaktadır. Elde edilen bulgular sonucunda farklılıkların yönetimi, hizmetkar liderlik örgütsel özdeşleşme ve yaratıcılık arasında önemli ilişkiler tespit edilmiştir.
The Relationship of Diversity Management and Servant Leadership with Organizational Identification and Creativity in Multinational Enterprises
With the internationalization and globalization of economies, a transition frommonocultural to multicultural life has taken place across all enterprises. In linewith this transformation, we observe diversification of employee profiles throughdevelopments such as the increase in the number of employees with foreignnationalities, the increase in the rate of women participating in the labor force, aswell as the number of employees with different cultures, knowledge, skills andabilities. All of these developments have led to the “management of the diversities”approach, which anticipates managing individual differences within an organizationin order to create a competitive advantage for the enterprise. Thus, anew strategy has emerged that is increasingly important for today’s businesses.This study examines the mediating effect of the understanding of managementof diversities and servant leadership in relation to organizational identificationand creativity in multinational enterprises. We have collected employee perceptionsfrom 267 participants. The findings suggest significant relationship betweenmanagement of diversities, servant leadership, organizational identification andcreativity.
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