SİMİO İLE ÇALIŞMA STRATEJİLERİNİN MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ETKİSİNİN BENZETİMİ: BANKA ÖRNEĞİ

Gerçek dünyadaki her sistemin bir çalışma programı bulunmaktadır. Sistemin işleyişini iyileştirmek yâda değiştirmek veya yeni bir sistem oluşturmak için alınması gereken kararların maliyet ve zaman açısından değerlendirilmesi gerekmektedir. Bu değerlendirmenin kolay ve etkili bir biçimde karmaşık sistemler üzerinde yapılabilmesi, benzetim modelleri ile mümkün olmaktadır. Simio, bu benzetim programlarından biri olup kullanımı kolay ve 3 boyutlu görsele sahiptir. Bu çalışmanın amacı, yeni kullanılmaya başlanan Simio benzetim programını günlük hayattan bir örnek üzerinde uygulayarak, tanıtılmasını sağlamaktır. Örnekte, bir banka işletmesinin müşteri memnuniyetini sağlayabilmesi adına yeterli elemana sahip olup olmadığının yanı sıra gerekli görülmesi halinde yeni bir çalışanın işe alınması ya da işten çıkarılmasının ekonomik olarak etkisine bakılmıştır. Gerçekleştirilen benzetim modeli sonucunda, banka işletmesinin mevcut kaynaklarla iyi bir şekilde yönetilebileceği ve tasarruf yapmak için bir çalışanın işten çıkarılmasıyla yine de kaliteli hizmet sunan bir banka işletmesine sahip olunabileceği gösterilmiştir. Sonuç olarak Simio benzetim programı, gerçek yaşam modellerinin benzetiminde kolaylıkla kullanılabileceği gösterilmiştir.

SIMULATION OF THE IMPACT OF WORKING STRATEGIES ON CUSTOMER SATISFACTION WITH SIMIO: BANK EXAMPLE

Every system in the real world has a working schedule. Decisions to be made to improve or change the system's operation or create a new system should be evaluated in terms of cost and time. It is possible to make this evaluation on complex systems with simulation models, easily and effectively. Simio is one of these simulation programs that are easy to use and has a 3D visual. This study aims to introduce the Simio simulation program, which has just started to be used as an example from daily life. In the example, the economic impact of having sufficient staff by hiring a new or firing employee to provide customer satisfaction is examined. As a result of the simulated model, it has been shown that the bank business can be managed well with the available resources and still provides a quality service by firing a teller to save. As a result, it has been shown that the Simio simulation program can be easily used in simulating real-life models.

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