Mesut SANCAR, Fikret Vehbi İZZETTİN, Pınar AY, Betül OKUYAN, Hakan HÜCUM

Kronik Hastalarda Hasta Odaklı Eczacılık Hizmetleri ile ilgili Memnuniyet Anketinin Türkçe Validasyonu

Amaç: Bu çalışmada kronik hastalıklarda eczacılık hizmetleri ile ilgili hasta memnuniyet

Anahtar Kelimeler:

Kronik hastalık, hasta memnuniyeti, hasta odaklı eczane hizmetleri, Türkçe validasyon

Turkish Validation of Patient Satisfaction Towards Patient Oriented Pharmacy Services Questionnaire in Patients with Chronic Disease

Objective: The aim of the study was to validate the Turkish version of thepatient satisfaction questionnaire that evaluated satisfaction of patientswith chronic diseases regarding pharmacy services.Methods: The present study was conducted between September 2015and November 2015 among patients who had chronic diseases at leastfor 6 months and applied to community pharmacies. After appropriatelanguage translation, pre-test, test–retest validity, and factor analysis wereconducted.Results: The mean age of 154 patients (91 male, 63 female) was 58.6±13.8years. The mean score of the Patient-Oriented Pharmacy Services Questionnaire(PSPSQ) 2.0 was 3.29±0.47, and the Cronbach’s alpha coefficientwas 0.944. A strong correlation was determined between the test–retestvalidity of the total and subscale scores (p<0.001). Three domains (qualityof care, patient–pharmacist relationship, and overall satisfaction) were obtainedin factor analysis of PSPSQ 2.0, as in the original study.Conclusion: In the present study, the Turkish form of PSPSQ 2.0 was determinedto be a reliable and valid scale to assess patients’ satisfaction regardingpatient-oriented pharmacy services.

Keywords:

Chronic disease, patient satisfaction, patient-oriented pharmacy services, Turkish validation,

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