Türkiye’deki Akıllı Kargo Dolabı Uygulamaları

Alternatif teslimat uygulamaları günümüzde popülerlik kazanmakta ve koli dolapları, müşterilere farklı teslimat yeri seçenekleri sunması nedeniyle diğerlerinden ayrılmaktadır. Günümüzde kargo şirketlerinin karşılaştığı en büyük sorunlardan biri, teslimat saatlerinde müşterilerin teslimat yerinde bulunmamasıdır. Bu durum, yalnızca maliyet açısından değil, aynı zamanda çevresel kaygılar açısından da son mil operasyonlarına ekstra bir yük getiren başarısız teslimatlarda artışa yol açmaktadır. Bu sorunla baş etmenin etkili yöntemlerinden biri de koli dolaplarıdır. Koli dolapları ve ilgili konseptler şu anda dünyanın çeşitli ülkelerinde kullanılmaktadır ve bazı ülkelerde bunların kurulumu ve kullanımı hükümet tarafından desteklenmektedir. Koli dolabı kullanımı, lojistik şirketlerinin operasyonlarını ve maliyetlerini yönlendirmesine yardımcı olmakla kalmaz, aynı zamanda müşteriye seçme gücü de verir. Bu nedenle Türkiye'deki koli dolabı uygulamalarının araştırılması gerekli görülmektedir. Bu makale, Türkiye'deki koli dolaplarının mevcut durumunu, hizmet veren firmaları, profillerini ve planlarını sunarak akademi ve endüstriye faydalı bilgiler sağlamayı amaçlamaktadır.

Parcel Locker Applications in Turkey

Alternative delivery applications are gaining popularity today, and parcel lockers are differentiated from others as they offer different delivery location options to customers. One of the biggest problems faced by courier companies today is that customers are not always available at the place of delivery during delivery. This leads to an increase in failed deliveries that place an extra burden on last mile operations, not only in terms of cost, but also in terms of environmental concerns. One of the effective methods to deal with this problem is parcel lockers. Parcel lockers and related concepts are currently used in various countries worldwide, and in some countries, their installation and use are supported by the government. Parcel lockers not only help logistics companies navigate their operations and costs, but also give the customer the power of choice. Therefore, it is considered necessary to investigate the parcel locker applications in Turkey. This paper intends to present the current state of parcel lockers in Turkey, the companies providing the service, their profiles, and their plans to provide beneficial knowledge to academia and industry.

___

  • Apsiyon. (2022). Apartman, site yönetimi yazılımı. https://www.apsiyon.com/
  • Behnke, M. (2019). Recent trends in last mile delivery: Impacts of fast fulfillment, parcel lockers, electric or autonomous vehicles, and more. In C. Bierwirth, T. Kirschstein, and D. Sackmann (Eds.), Logistics management. Lecture notes in logistics. (pp. 141–156). Springer. https://doi.org/10.1007/978-3-030-29821-0_10
  • Buzzega, G., & Novellani, S. (2022). Last mile deliveries with lockers: Formulations and algorithms. Soft Computing, 1–19. https://doi.org/doi.org/10.21203/rs.3.rs-410932/v1
  • Coppola, D. (2021, October 27). E-commerce worldwide - statistics and facts. Statista. https://www.statista.com/topics/871/online-shopping/#dossier-chapter3
  • Deutsch, Y., & Golany, B. (2018). A parcel locker network as a solution to the logistics last mile problem. International Journal of Production Research, 56(2), 251–261. https://doi.org/10.1080/00207543.2017.1395490
  • Easypoint. (2022a). Easypoint. https://www.easypoint.com.tr/#easyPoint
  • Easypoint. (2022b). EasyPoint Express. https://www.easypoint.com.tr/easy-point-express/
  • Eden, S., Hoyer, A. L., Niemeier, D., & Peters, L. (2021). eCommerce in Turkey 2021. https://www.statista.com/study/70416/ecommerce-in-turkey/
  • Enthoven, D. L. J. U., Jargalsaikhan, B., Roodbergen, K. J., uit het Broek, M. A. J., & Schrotenboer, A. H. (2020). The two-echelon vehicle routing problem with covering options: City logistics with cargo bikes and parcel lockers. Computers and Operations Research, 118, 104919. https://doi.org/10.1016/j.cor.2020.104919
  • Erkul Kaya, N. (2020). Opet müşterileri kargolarını istasyonlardan teslim alabilecek. Anadolu Ajansı. https://www.aa.com.tr/tr/sirkethaberleri/enerji/opet-musterileri-kargolariniistasyonlardan- teslim-alabilecek/661577
  • Fries Holsenbeck, K. (2018, June). Everything you need to know about Amazon Hub Locker. Amazon. https://www.amazon.com/primeinsider/tips/amazon-locker-qa.html
  • Garip, E. (2021). Trendyol Gel-Al nokta sayısı on bine ulaştı. Anadolu Ajansı. https://www.aa.com.tr/tr/sirkethaberleri/e-ticaret/trendyol-gel-al-nokta-sayisi-11- bine-ulasti/667525
  • Gevaers, R., Van De Voorde, E., & Vanelslander, T. (2009). Characteristics of innovations in last mile logistics-Using best practices, case studies and making the link with green and sustainable logistics. European Transport Conference, 1–21.
  • Gökçe, (2021, June 2). Rovenma Türkiye'nin ilk akıllı kargo otomatını üretti. Ekonomim. https://www.dunya.com/sirketler/rovenma-turkiyenin-ilk-akilli-kargo-otomatini-urettihaberi- 623280
  • Guerrero-Lorente, J., Gabor, A. F., & Ponce-Cueto, E. (2020). Omnichannel logistics network design with integrated customer preference for deliveries and returns. Computers and Industrial Engineering, 144, 106433. https://doi.org/10.1016/j.cie.2020.106433
  • Horuz, M. E. 2020, December 1). Hepsiburada kargo teslimat dolapları 7 gün 24 saat hizmette. Anadolu Ajansı. https://www.aa.com.tr/tr/sirkethaberleri/guncel/hepsiburada-kargo-teslimatdolaplari- 7-gun-24-saat-hizmette/661182
  • Huang, A., & Chen, T. (2016). Research on express smart locker location considering customer satisfaction under e-commerce environment. 2016 International Seminar on Education Innovation and Economic Management (SEIEM 2016).
  • Iwan, S., Kijewska, K., & Lemke, J. (2016). Analysis of parcel lockers’ efficiency as the last mile delivery solution – The results of the research in Poland. Transportation Research Procedia, 12, 644–655. https://doi.org/10.1016/J.TRPRO.2016.02.018
  • Iyer, P., & Zhang, Y. (2019). Universal locker systems for urban areas. 53rd ORSNZ Annual Conference. http://orcid.org/0000-0001-5009-455X
  • Ji, S. F., Luo, R. J., & Peng, X.-S. (2019). A probability guided evolutionary algorithm for multiobjective green express cabinet assignment in urban last-mile logistics. International Journal of Production Research, 57(11), 3382–3404. https://doi.org/10.1080/00207543.2018.1533653
  • Jiang, L., Chang, H., Zhao, S., Dong, J., & Lu, W. (2019). A travelling salesman problem with carbon emission reduction in the last mile delivery. IEEE Access, 7, 61620–61627. https://doi.org/10.1109/ACCESS.2019.2915634
  • Kargopark. (2022). Hakkımızda. https://kargopark.com/hakkimizda/
  • Keeling, K., Schaefer, J. S., & Figliozzi, M. (2021). Accessibility and equity analysis of transit facility sites for common carrier parcel lockers. Transportation Research Record, 2675(12), 1075–1087. https://doi.org/https://doi.org/10.1177/03611981211032214
  • Lachapelle, U., Burke, M., Brotherton, A., & Leung, A. (2018). Parcel locker systems in a car dominant city: Location, characterisation and potential impacts on city planning and consumer travel access. Journal of Transport Geography, 71, 1–14. https://doi.org/10.1016/j.jtrangeo.2018.06.022
  • Lagorio, A., & Pinto, R. (2020, April 22). The parcel locker location issues: an overview of factors affecting their location. 8 Th International Conference on Information Systems, Logistics and Supply Chain ILS Conference, April 22-24, Austin, USA. https://www.researchgate.net/publication/350726102
  • Liu, S., Liu, Y., Zhang, R., Cao, Y., Li, M., Zikirya, B., & Zhou, C. (2021). Heterogeneity of spatial distribution and factors influencing unattended locker points in Guangzhou, China: The case of hive box. ISPRS International Journal of Geo-Information, 10(6). https://doi.org/10.3390/IJGI10060409
  • Locker Alliance. (2022). Locker Alliance brings together parcel locker operators to improve the efficiency of last mile parcel delivery operations. https://www.lockeralliance.net/
  • Lojiport. (2021). BP ve Trendyol Express'ten akıllı kargo otomatı ağı. https://www.lojiport.com/bp-ve-trendyol-expressten-akilli-kargo-otomati-agi- 111166h.htm
  • Lyu, G., & Teo, C.-P. (2019). Last mile innovation: The case of the locker alliance network. SSRN Electronic Journal, 3471166. https://doi.org/10.2139/ssrn.3471166
  • Marketing Türkiye. (2020, December 1). Kargoyu artık otomatlardan teslim alacağız! https://www.marketingturkiye.com.tr/haberler/kargoyu-artik-otomatlardan-teslimalacagiz/
  • Milliyet. (2019). PTT'den 217 noktada akıllı cihazla kargo teslimi. https://www.milliyet.com.tr/ekonomi/pttden-217-noktada-akilli-cihazla-kargo-teslimi- 6018578
  • Morgan, E. (2021, March). Hivebox case study: How lockers became essential to Chinese ecommerce. https://www.doddle.com/us/blog/hivebox-case-study-how-lockersbecame- essential-to-chinese-ecommerce/
  • Para. (2022). Apsiyon ve Trendyol'dan kargo otomatı çözümü. https://www.paradergi.com.tr/is-dunyasi-kulis/2022/01/27/apsiyon-ve-trendyoldankargo- otomati-cozumu
  • Proud, F., & Chapman, P. (2021). Global parcel shops and locker networks: Market insight report 2021. Apex Insight Ltd. https://apex-insight.com/product/global-parcel-shopsand- locker-networks-market-insight-report/
  • Pruchnicka, A. (2021, December). InPost increases number of automated parcel machines in Poland by 50% in 2021. Reuters. https://www.reuters.com/markets/europe/inpostincreases- number-automated-parcel-machines-poland-by-50-2021-2021-12-21/
  • PTT. (2010). Kargomatik. https://web.archive.org/web/20120111205312/http://www1.ptt.gov.tr/tr/genel/karg omatik2010.php
  • Pudo. (2022). Pudo Point. https://pudo.com.tr/pudopoint/
  • Rovenma. (2022). Rovlocker Brochure. https://www.rovenma.com/content/uploads/Rovlocker-Brochure-1-1.pdf
  • Schwerdfeger, S., & Boysen, N. (2020). Optimizing the changing locations of mobile parcel lockers in last-mile distribution. European Journal of Operational Research, 285(3), 1077–1094. https://doi.org/10.1016/j.ejor.2020.02.033
  • Song, L., Cherrett, T., Guan, W., & Zhang, W. (2012). Alternative solution for addressing failed home deliveries. Transportation Research Record, 2269, 83–91. https://doi.org/10.3141/2269-10
  • Song, L., Cherrett, T., McLeod, F., & Guan, W. (2009). Addressing the last mile problem: Transport impacts of collection and delivery points. Transportation Research Record, 2097, 9–18. https://doi.org/10.3141/2097-02
  • Topçu, F. E. (2022). Aras Burası ile esnek hizmet ve 7/24 teslimat kolaylığı. Anadolu Ajansı. https://www.aa.com.tr/tr/sirkethaberleri/ulastirma/aras-burasi-ile-esnek-hizmet-ve-7- 24-teslimat-kolayligi-/673551
  • T.R. Ministry of Commerce. (2021). Electronic commerce department data for the first 6 months of 2021. https://www.eticaret.gov.tr/dnnqthgzvawtdxraybsaacxtymawm/content/FileManager /Dosyalar/ETI% CC%87CARET%20B%C3%9CLTEN%C4%B0%202021%20%C4%B0lk%206%20ay.pdf
  • Trendyol. (2022). ?el al n??tası. https://www.trendyol.com/s/gel-al-noktasi
  • Wang, Y., Bi, M., Lai, J., & Chen, Y. (2020). Locating movable parcel lockers under stochastic demands. Symmetry, 12(12), 2033. https://doi.org/10.3390/sym12122033
  • Wen, J., & Li, Y. (2016). Vehicle routing optimization of urban distribution with self-pick-up lockers. In 2016 International Conference on Logistics, Informatics and Service Sciences (LISS), 1–6. https://doi.org/10.1109/liss.2016.7854384
  • Yıldız Ünal, A. (2021). PTT'nin akıllı cihazla kargo teslimi uygulaması yurt geneline yaygınlaştırılıyor. Anadolu Ajansı. https://www.aa.com.tr/tr/sirkethaberleri/hizmet/pttnin-akilli-cihazla-kargo-teslimiuygulamasi- yurt-geneline-yayginlastiriliyor/662776
  • Yurtiçi Kargo. (2021a). Kargo dolaplarına kullanıcıdan tam not. https://www.yurticikargo.com/kargo-dolaplarina-kullanicidan-tam-not
  • Yurtiçi Kargo. (2021b). Yurtiçi Kargo 7/24 iade dönemini başlattı. https://www.yurticikargo.com/yurtici-kargo-7-24-iade-donemini-baslatti