TERSİNE LOJİSTİKTE DİJİTALLEŞMENİN KRİTİK FAKTÖRLERİ ÜZERİNE BİR ÇALIŞMA

Tersine lojistik veya kapalı döngü tedarik zincirleri, çevresel, sosyal ve ekonomik hususları içeren sürdürülebilir uygulamalara ulaşmak için günümüzün iş ortamında kritik bir rol oynamaktadır. Tersine lojistik, ömrünü tamamlamış ürünlerin son kullanıcılardan toplanmasını kapsar ve yeniden kullanım, yeniden üretim, geri dönüşüm, yenileme ve bertaraf gibi geri kazanım süreçleriyle devam eder. Bu faaliyetlerin çevresel ve sosyal konularda olduğu kadar şirketin ekonomik durumu üzerinde de önemli etkileri bulunmaktadır. Bu nedenle, kapalı döngü yapılar organizasyonlar için vazgeçilmez hale gelmekte ve tersine lojistik, tedarik zincirlerinin tartışılmaz bir unsuru haline gelmektedir. Endüstri 4.0 veya dijital çağ olarak adlandırılan endüstrideki hızlı dijitalleşme, sürdürülebilirliğe katkıda bulunmak için tersine lojistik operasyonlarını desteklemek ve geliştirmek için büyük bir fırsat olarak görülebilir. Sürdürülebilir uygulamalar ile dijital operasyonlar arasındaki ilişki hem uygulayıcıların hem de akademisyenlerin dikkatini çekmiş olsa da mevcut literatür, tersine lojistik faaliyetlerinde doğrudan dijitalleşme uygulamalarını kapsayan faktörleri sağlama konusunda yetersizdir. Buradan hareketle bu çalışma, öncelikle tersine lojistikte dijitalleşme için kritik faktörleri ortaya koymayı ve ikinci olarak bunları değerlendirerek pratik uygulamalar için bir önceliklendirme yapmayı amaçlamaktadır. Bu amaçlara ulaşmak için, öncelikle literatür tarafından desteklenen kritik faktörleri önermek için bir literatür taraması yapılacaktır. İkinci olarak, bu faktörleri önceliklendirmek ve en önemli kavramları ortaya çıkarmak için Bulanık Entropi Ağırlıklandırma Yöntemi kullanılacaktır. Çalışmanın sonunda yeni kavramlar sunarak ve sonuçlara dayalı olarak gelecek araştırma fikirleri önererek literatüre katkı sağlaması beklenmektedir.

Anahtar Kelimeler:

Reverse Logistics, Sustainability, Digitalization, Fuzzy-Entropy Weighting Method

A STUDY ON CRITICAL FACTORS OF DIGITALIZATION IN REVERSE LOGISTICS

Reverse logistics or closed loop supply chains play a critical role in todays’ business environment in order to achieve sustainable practices that include environmentally, socially and economic considerations. Reverse logistics covers the collection of end-of-life phased products from end users, and continue with recovery processes i.e. reuse, remanufacturing, recycling, refurbishment, and disposal. These activities have significant impacts on environmental and social issues as well as economic conditions of the company. Therefore, closed loop structures become essential for organizations, and reverse logistics becomes an indisputable element of the supply chains. Rapid digitalization in industry, so called Industry 4.0 or digital era, can be seen as a great opportunity to support and improve reverse logistics operations to contribute sustainability. Although, the relationship between sustainable practices and digital operations received the attention of both practitioners and academicians, the current literature lacks in providing factors that directly covers digitalization implementations in reverse logistics activities. From this point of view, this study, firstly, aims to propose critical factors for digitalization in reverse logistics, and secondly evaluate them to make a prioritization for practical implementations. To achieve these aims, initially a literature review will be conducted to propose critical factors that are supported by the literature. Secondly, Fuzzy-Entropy Weighting Method is going to be used to prioritize these factors and to reveal the most important concepts. At the end of the study, it is expected to contribute the literature by providing new concepts and suggesting future research ideas based on the results.

Keywords:

Reverse Logistics, Sustainability, Digitalization, Fuzzy-Entropy Weighting Method,

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