Duygusal Emeğin İş-Aile Çatışması Üzerine Etkisi: İzmir Şehir Otelleri Örneği

Bu çalışmada duygusal emek ile iş-aile çatışması arasındaki ilişkinin ortaya çıkarılması amaçlanmıştır. Bu doğrultuda İzmir ilinde bulunan on otelde; 3, 4, 5 yıldızlı ve butik otel çalışanlarından toplanan 302 anketin verileri analizlere tabi tutulmuştur. Analizler sonucunda yüzeysel ve samimi davranış ile zaman temelli iş-aile çatışması; yüzeysel ve derin davranış ile davranış temelli iş-aile çatışması arasında pozitif bir ilişki bulunmuştur. Samimi davranış sergileyen otel çalışanları daha fazla zaman temelli iş-aile çatışması; derin davranış sergileyen çalışanlar daha fazla davranış temelli iş-aile çatışması yaşarken yüzeysel davranış sergileyenler hem zaman hem de davranış temelli iş-aile çatışmasını daha fazla yaşamaktadır. Ayrıca regresyon analizinde yüzeysel davranışın zaman temelli iş-aile çatışması ve davranış temelli iş-aile çatışmasının önceli olduğu ve bu iki değişkeni açıkladığı görülmektedir.

The Relationship Between Emotional Labor and Work-Family Conflict among Hotel Employees in İzmir City Hotels

The purpose of the study is to determine the relationship between emotional labor and work-family conflict. The data were collected from 302 hotel employees working in ten hotels, which are classified as boutique and three to five star hotels in İzmir.The analyses indicate that surface and genuine acting are positively related with time-based work-family conflict; surface and deep acting are positively related with behavioral-based work-family conflict. Employees displaying genuine acting experience time-based work-family conflict and employees displaying deep acting experience behavioral-based work-family conflict. Employees who display surface acting experience both time-based and behavioral-based work-family conflicts. The regression analysis indicates that surface acting explains both time-based and behavioral-based work-family conflicts.

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