ISO 9000 kalite yönetim sistemlerinin kamu hastanelerinin performansı üzerine etkisi

Bu çalışma, ISO 9000 Kalite Yönetim Sistemi (KYS)’ne sahip olmanın kamu has- tanelerinin performanslarına etkisini ortaya koymayı amaçlamaktadır. Çalışma, Sağlık Bakanlığına bağlı ISO 9000 KYS belgesine sahip olan (n=73) ve olmayan hastaneler (n=73) üzerinde yapılmıştır. Hastanelerin performanslarını değerlendirmek için Denge- li Puan Cetveli perspektiflerine dayalı olarak seçilen on bir performans göstergesi kul- lanılmıştır. Çalışmada kullanılan performans göstergeleri 1)hastanelerin KYS belgesine sahip olup olmamasına, 2)kalite belgesine sahip hastanelerin belge öncesi ve sonrası dönemlerine göre incelenmiştir. Sonuçta, hastanelerin kalite belgesine sahip olma du- rumuna göre performans göstergeleri karşılaştırıldığında sadece yatak devir aralığın- da, KYS belgeli hastanelerin belge öncesi ve sonrası performans göstergeleri incelendi- ğinde ise yedi göstergede anlamlı farklılığın (p

The impacts of ISO 9000 Quality management on the performance of public hospitals

This study aims to explore the effect of the Quality Management Systems (QMS) on the performance of public hospitals. The study has been conducted in the Ministry of Health hospitals with ISO Quality Management System Certificate (n=73) and non-certificated Ministry of Health hospitals (n=73). The performance of hospitals with and without the Quality Management System Certificate was evaluated by eleven performance indicators based on perspective of Balanced Score Card. Performance in- dicators used in this study were examined separately by 1)hospitals with the QMS and hospitals without QMS, 2)pre-certificated and certificated periods of the hospitals with quality certificate. The comparison of performance indicators of certificated hospitals and non-certificated hospitals pointed to a difference (p<0.05). In addition, significant differences between performance indicators regarding to both pre-certificated and cer- tificated periods of the hospitals (p<0.05) were found.

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