Çiğdem SOFYALIOĞLU, Beran GÜLÇİÇEK TOLUN

Bulanık Kalite Fonksiyon Göçerimi ile Hata Türü ve Etkileri Analizinin Bir Ambalaj Firması nda Uygulanması

KFG, müşteri memnuniyetini artırmak için mevcut ürünlerin ya da yeni bir ürününgeliştirilmesinde kullanılan müşteri odakli bir yaklaşımdır. HTEA, bir ürün ya da süreçtekipotansiyel hataları tanımlayan ve bu hataların müşteriler üzerindeki potansiyel etkilerini ortayakoyan bir risk analiz tekniğidir. Her iki metodun da bir takım eksiklikleri vardır. Bu çalışmada KFGsürecindeki belirsizlik problemini çözebilmek için bulanık mantık yaklaşımı uygulanmış, HTEAninrisk faktörlerinin ağırlıklarını göz ardı etmesi sorununu çözebilmek için de Bulanık AnalitikHiyerarşi Prosesi HTEA sürecine dahil edilmiş Liou -Wang Sırala ma Yöntemi ile bütünleştirilmiş Changın Bulanık AHP metodu kullanılmıştır.

The Application of Fuzzy Quality Function Deployment with Failure Mode and Effect Analysis in a Packaging Company

QFD( Quality function deployment) is a customer driven approach used in new productdevelopment and for existing products in order to maksimize customer satisfaction and FMEA is arisk analysis tecnique that identify the potantial errors of a product of process and consider thepossible effects of these errors on customers.. Both methods have some drawbacks. In this study tosolve the uncertainty or im precion problems in QFD and to eliminate the disadvantages of theanalysis, a fuzzy set theory will be applied to QFD and to eliminate the disadvantages of the FMEAabout risk factor s weights, fuzzy AHP has applied to FMEA and Chang s method entegrated withLio -Wang s ranking mothod has been used as a Fuzzy AHP method

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