Örgütsel Bağlılık ve İş Performansı Arasındaki İlişkide Kurumsal Sosyal Sorumluluk Algısının Aracı Rolü

The purpose of this paper is to explore the mediating role of corporate social responsibility (CSR) perception on the relationship between organizational commitment and job performance in Nigeria's banking industry context. Using a self-administrated questionnaire, empirical material of the study was gathered from 208 employees working in commercial banks in the Sokoto state of Nigeria. Mediation analysis was conducted, and multiple regression analysis was used to test developed hypotheses. The findings failed to support the mediating effect of CSR perception on the relationship between organizational commitment and job performance. However, the results revealed that CSR activities toward employees positively affect organizational commitment. In contrast, CSR toward social and non-social, customers and the government has a statistically insignificant effect on organizational commitment.

The Mediating Role of Corporate Social Responsibility Perception on the Relationship between Organizational Commitment and Job Performance

The purpose of this paper is to explore the mediating role of corporate social responsibility (CSR) perception on the relationship between organizational commitment and job performance in Nigeria's banking industry context. Using a self-administrated questionnaire, empirical material of the study was gathered from 208 employees working in commercial banks in the Sokoto state of Nigeria. Mediation analysis was conducted, and multiple regression analysis was used to test developed hypotheses. The findings failed to support the mediating effect of CSR perception on the relationship between organizational commitment and job performance. However, the results revealed that CSR activities toward employees positively affect organizational commitment. In contrast, CSR toward social and non-social, customers and the government has a statistically insignificant effect on organizational commitment.

___

  • Adeleke, C. Joy. (2014). Corporate Social Responsibility in the Nigerian Banking Sector. (Walden Dissertations and Doctoral Studies). ProQuest Dissertations and Theses Global. https://scholarworks.waldenu.edu/dissertations/85.
  • Ademosu, E. A. (2008). Corporate social responsibility: The experience of the Nigeria banking system. International Journal of Research Studies in Management. 11(2), 1–26.
  • Aguinis, H., & Glavas, A. (2012). What We Know and Don’t Know About Corporate Social Responsibility: A Review and Research Agenda. Journal of Management, 38(4), 932–968. https://doi.org/10.1177/0149206311436079.
  • Akinyomi, O. J., Enahoro J. A., & Olutoye, A. E. (2013). Corporate social responsibility and financial performance: Evidence from Nigerian manufacturing sector. Asian Journal of Management Research, 4(1), 153-162.
  • Alegbeleye, G. O., & Ige, N. A. (2020). Assessing the Impact of Internal Corporate Social Responsibility on Employee Performance in Food and Beverage Companies in Lagos State of Nigeria. Library Philosophy and Practice, 1–10.
  • Bonett, D.G., and. Wright, T.A. (2015). Cronbach’s Alpha Reliability: Interval Estimation, Hypothesis Testing, and Sample Size Planning. Journal of Organizational Behavior, 36(1), 3–15. https://doi: 10.1002/job.1960.
  • Brammer, S., Millington, A., & Rayton, B. (2007). The contribution of corporate social responsibility to organisational commitment. International Journal of Human Resource Management, 18(10), 1701-1719. https://doi.org/10.1080/09585190701570866.
  • Carroll, A.B. (1991). The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders. Business Horizons, 34(4), 39–48.
  • Chaudhary, R. (2020). Corporate Social Responsibility and Employee Performance: A Study among Indian Business Executives. International Journal of Human Resource Management 31(21) 2761–84. https://doi:10.1080/09585192.2018.1469159.
  • Cho, S.J., Chung, C.Y., Young, J. (2019). Study on the Relationship between CSR and Financial Performance. Sustainability (Switzerland), 11(2), 1–26. https://doi: 10.3390/su11020343.
  • Closon, C., Leys, C. and Hellemans, C. (2015), Perceptions of corporate social responsibility, organizational commitment and job satisfaction. Management Research, 13(1), 31–54. https://doi: 10.1108/mrjiam-09-2014-0565.
  • Dawkins, J. (2005). Corporate Responsibility: The Communication Challenge. Journal of Communication Management, 9(2), 108–19. https://doi: 10.1108/13632540510621362.
  • Farmaki, A. (2019). Corporate Social Responsibility in Hotels: A Stakeholder Approach.” International Journal of Contemporary Hospitality Management, 31(6), 2297–2320. https://doi:10.1108/ijchm-03-2018-0199.
  • Franco, C.E., and Suguna, G. (2017). Corporate Social Responsibility Influences, Employee Commitment and Organizational Performance. International Journal of Research, 5(1) 23–27. https://doi: 10.29121/granthaalayah.v5.i1(se).2017.1917.
  • Friedman, M. (2007). The Social Responsibility of a Business Is to Increase Its Profits. In Corporate Ethics and Corporate Governance (pp. 173-178). Berlin Heidelberg: Springer. https://doi.org/10.1007/978-3-540-70818-6_14.
  • Gond, J. P., El-Akremi, A., Igalens, J., & Swaen, V. (2010). Corporate social responsibility influence on employees. International Center for Corporate Social Responsibility, 5(4), 1-47. https://doi.org/10.22161/jhed.3.3.8.
  • Gupta, M. (2014). Employees’ satisfaction towards monetary compensation practices. Global Journal of Finance and Management, 6(8), 757-764.
  • Hirigoyen, G., & Poulain-Rehm, T. (2014). Relationships between corporate social responsibility and financial performance: what is the causality?. Journal of Business and Management 18–43.
  • Ho, V. (2013). Beyond Regulation: A Comparative Look at State-Centric Corporate Social Responsibility and the Law in China. Vanderbilt Journal of Transnational Law, 4(6), 3-75.
  • Hofman, P. S., & Newman, A. (2014). The impact of perceived corporate social responsibility on organizational commitment and the moderating role of collectivism and masculinity: evidence from China. International Journal of Human Resource Management, 25(5), 631-652. https://doi.org/10.1080/09585192.2013.792861.
  • Ali, I., Rehman, K.U., Ali, S.I., Yousaf, J., & Zia, M. (2010). Corporate social responsibility influences, employee commitment and organizational performance. African Journal of Business Management, (4), 2796-2801. https://doi: 10.29121/granthaalayah.v5.i1(se).2017.1917.
  • Irefin, P., & Mechanic, M. A. (2014). Effect of employee commitment on organizational performance in Coca Cola Nigeria Limited Maiduguri, Borno state. Journal of Humanities and Social Science, 19(3), 33-41. https:// doi: 10.9790/0837-19313341.
  • Islam, Z. M., Ahmed, S. U., & Hasan, I. (2012). Corporate social responsibility and financial performance linkage: Evidence from the banking sector of Bangladesh. Journal of Organizational Management, 1(1), 14-21.https://ssrn.com/abstract=1999140.
  • Khan, M., Sarwar, S., & Khan, H. (2018). Impact of Corporate Social Responsibility on Job Attitudes: Job Satisfaction and Organizational Commitment of Banking Sector Employees of Pakistan. SEISENSE Journal of Management, 1(3), 28–47. https://doi.org/10.33215/sjom.v1i3.22.
  • Kim, B. J., Nurunnabi, M., Kim, T. H., & Jung, S. Y. (2018). The influence of corporate social responsibility on organizational commitment: The sequential mediating effect of meaningfulness of work and perceived organizational support. Sustainability, 10(7), 2208. https://doi:10.3390/su10072208.
  • Latif, K. F., Sajjad, A., Bashir, R., Shaukat, M. B., Khan, M. B., & Sahibzada, U. F. (2020). Revisiting the relationship between corporate social responsibility and organizational performance: The mediating role of team outcomes. Corporate Social Responsibility and Environmental Management, 27(4), 1630-1641. https://doi: 10.1002/csr.1911.
  • Liu, J., & Qin, C. (2018). Corporate social responsibility and employee performance: A meta-analysis. Advances in Psychological Science, 26(7), 11-52.
  • Marić, S., Berber, N., Slavić, A., & Aleksić, M. (2021). The Mediating Role of Employee Commitment in the Relationship Between Corporate Social Responsibility and Firm Performance in Serbia. SAGE Open, 11(3), https://doi.org/10.1177/21582440211037668.
  • Mensah, H. K., Agyapong, A., & Nuertey, D. (2017). The effect of corporate social responsibility on organizational commitment of employees of rural and community banks in Ghana. Cogent Business and Management 4(1), 1–20. https://doi: 10.1080/23311975.2017.1280895.
  • Mohammad, Tahlil Azim. 2016. “Responsabilidade Social Corporativa e Comportamento Do Funcionário: Papel Mediador Do Compromisso Organizacional.” Revista Brasileira de Gestao de Negocios 18(60):207–25. https://doi: 10.7819/rbgn.v18i60.2319.
  • Moskowitz, M. (1972). Choosing socially responsible stocks. Business and society review, 1(1), 71-75.
  • O'Reilly, C. (1989). Corporations, culture, and commitment: Motivation and social control in organizations. California management review, 31(4), 9-25. https://doi: 10.2307/41166580.
  • Oh, K. S., Han, J. R., & Park, S. R. (2021). The influence of hotel employees’ perception of CSR on organizational commitment: The moderating role of job level. Sustainability, 13(22), 12625. https://doi: 10.3390/su132212625.
  • Olivia, V. G. (2017, August 6). 6 Ways Corporate Social Responsibility Benefits Your Employees. Scape global. https://socapglobal.com/2017/08/6-ways-corporate-social-responsibility-benefits-employees/.
  • Osemene, O. F. (2012). Corporate social responsibility practices in mobile telecommunications industry in Nigeria. European journal of business and management, 4(8), 149-159. https:// doi: 10.1111/j.1467-8683.2008.00691.
  • De Roeck, K., Marique, G., Stinglhamber, F., & Swaen, V. (2014). Understanding employees' responses to corporate social responsibility: mediating roles of overall justice and organisational identification. The international journal of human resource management, 25(1), 91-112. https://doi: 10.1080/09585192.2013.781528.
  • Saks, M. (2016). A review of theories of professions, organizations and society: The case for neo-Weberianism, neo-institutionalism and eclecticism. Journal of Professions and Organization, 3(2), 170-187. https://doi.org/10.1093/jpo/jow005.
  • Santoso, I. L. (2014). The impact of internal CSR towards employee engagement and affective commitment in XYZ hotel Surabaya. iBuss Management, 2(2). https://doi.org 10.5296/ijhrs.v5i3.8376.
  • Schmidt, A.H, and Freeman J. F. (2000). Corporate Social Performance and Attractiveness as an Employer to Different Job Seeking Populations. Journal of Business Ethics, 2(8), 243-253. https://doi.org/10.1023/A:1006289817941.
  • Shuli, G., & Suwandee, S. (2018). Effect of corporate social responsibility on employee job performance: A case study of household products manufacturers in southern China. Interdisciplinary Research Review, 12(5), 57–63. https://doi.org/10.14456/jtir.2017.43.
  • Slack, F.J., Orife, J.N., & Anderson, F.P. (2010). Effects of Commitment to Corporate Vision on Employee Satisfaction with Their Organization: An Empirical Study in the United States. The International Journal of Management, 27, 421.
  • Sonnentag, S., Volmer, J., & Spychala, A. (2008). Job performance. The Sage handbook of organizational behavior, 1, 427-447.: Volume I - Micro Approaches (January),427–50. https://doi: 10.4135/9781849200448.n24.
  • Subair, M. L. (2018). Effect of Corporate Social Responsibility Practices on Performance of Manufacturing Companies in Nigeria (Doctoral dissertation, Kwara State University (Nigeria)).
  • Sun, L., & Yu, T. R. (2015). The impact of corporate social responsibility on employee performance and cost. Review of Accounting and Finance Review of Accounting and Finance 14(3),262–84. https://doi: 10.1108/RAF-03-2014-0025.
  • Turban, D. B., & Greening, D. W. (1997). Corporate social performance and organizational attractiveness to prospective employees. Academy of management journal, 40(3), 658-672. https:// doi: 10.2307/257057.
  • Turker, D. (2009). How corporate social responsibility influences organizational commitment. Journal of Business Ethics, 89(2), 189-204. https://doi: 10.1007/s10551-008-9993-8.
  • Tuzcu, A. (2014). The Impact of Corporate Social Responsibility Perception on The Job Satisfaction and Organizational Commitment. Çankırı Kâratekin Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 4 (1), 185-202.
  • Weerasekara, N., & Ajward, R. (2020). The impact of corporate social responsibility on employee commitment: mediating role of meaningful work and positive affect. Kelaniya Journal of Management, 9(1),4-7. https://doi: 10.4038/kjm.v9i1.7622.
  • Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of management, 17(3), 601-617.
  • Youn, H., Lee, K., & Lee, S. (2018). Effects of corporate social responsibility on employees in the casino industry. Tourism management, (68), 328-335. https://doi: 10.1016/j.tourman.2018.03.018.