KAMU ÖRGÜTLERİNDE YÖNETİCİ PERFORMANSI: YEREL YÖNETİMLER KAPSAMINDA BİR ARAŞTIRMA

Çalışma, Yeni Kamu Yönetimi (YKY) anlayışı ile kamu sektörü gündemine dahafazlalıkla girmiş olan çalışan “performansının” mahalli idare yöneticileri örneğindeincelenmesine odaklanmaktadır. Kamu kesimi için performans konusu, özellikleyeni dönemde kamu hizmetlerinin “sahibi” vatandaşlar anlayışının giderek dahafazla olarak kendini göstermesi nedeniyle üzerinde durulmayı hak etmektedir. Ziravatandaşlar; bir yandan kamusal hizmetlere ilişkin talepleri münasebetiyle kamuörgütlerinin raison d’etre’i (varlık nedeni) olurken, diğer yandan da verdikleri vergilerile kamu hizmetlerinin finansal zemini oluşturmaları nedeniyle giderek daha fazlaolarak bu dönemde kamu kesimini bir bütün olarak sorgulama, denetleme ve izlemearayışına girmişlerdir. Böylece, -özellikle de- bir hesap verebilirlik enstrümanı olarakdüşünülebilecek performansın yöneticiler örneğinde incelenmesi, en azından buaçıdan ortaya çıkabilecek eksiklik ve/veya yetersizlikler ile bunlar temelinde kendinigösterecek şikayetlerin giderilmesi noktasında önemli bir işlev üstlenebilecektir.Mevcut çalışmayla nitelikli performansın belirleyenleri (öncüller, bileşenler,engelleyenler) ile böyle bir performansın sürdürülmesi için gerekenlerin buçerçevede belirlenmesi amaçlanmaktadır. Nihayet çalışmanın yanıt aradığı sorular;“kamu yöneticilerinin performanslarının belirleyenleri (bileşenleri, engelleyenlerive öncülleri) nelerdir?” ve -bunların yanıtları kapsamında- “yerel yönetimlerörneğinde kamu kesiminde sürdürülebilir nitelikli çalışan (yönetici) performansınınüretilebilmesi açısından ne yapılmalıdır?” olarak tasarlanmıştır. Araştırma, nitelaraştırma deseniyle gerçekleştirilmiş ve veri toplamak için Kocaeli ilindeki büyükşehirve ilçe belediyelerinin başkan ve yöneticilerinden 19 kişi ile yüzyüze görüşmelergerçekleştirilmiştir. Toplanan veri, içerik analizine tabi tutulup yazarlar tarafındankodlanmış ve “normatif, yapısal, kültürel ve kişisel” etmenler olarak dört tema altındanitelikli performansın belirleyenleri tespit edilmiştir. Bunlar aynı zamanda nitelikliperformans için odaklanılması gereken merkezi alanları da işaret etmektedir.

ADMINISTRATORS’ PERFORMANCE IN PUBLIC ORGANIZATIONS: A STUDY IN THE SCOPE OF LOCAL GOVERNMENTS

This study focuses on to analyse public servants’ performance, which is got into the agenda of the public sector mostly with New Public Management, in the example of the local governments’ administrators. The performance issue for public sector deserves emphasizing because of the rising emergence of the citizens as owners of the public services particularly in new era. Yet, while citizens are being defined as raison d’etre (reason for the existence) of public organizations by virtue of their demands on one hand and on the other, they are focused on increasingly to seize opportunities to question, control and observe public sector as a whole under favour of forming the financial ground of the public services by taxes they gave. Thus, the analysis of the performance that would be thought as an instrument for accountability, in the example of public administrators might be undertook an important function in terms of eradicating performance weaknesses and inadequacies and related complaints which might be emerged due to these reasons. It is aimed in this framework to identify determinants (premises, constituents, obstacles etc.) and requirements for maintaining such a performance through current study. Finally, the questions being delved into answers are designed as: What are the determinants of the performance of public administrators? and, in the scope of answers, what should be done for sustainable qualified administrators’ performance in public sector in the example of local governments? The study was carried out by qualitative research design and for collecting data face to face interviews with 20 interviewees who are head and administrators of the municipalities in Kocaeli were carried out too. Collected data have been analysed through content analysis, and coded by authors and finally, it is determined that there are four themes under the titles “normative, structural, cultural and personal”. These are also reflecting central fields that are necessary for focusing on sufficient performance.

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