ANALYSIS OF CONFLICTS IN HOTEL OPERATIONS AS A MANAGEMENT PROCESSES

Research purpose: the main aim of this study is to define the term conflict and approach it from the process point ofview. Therefore, the main goal of the study is to determine the stages of the conflict. Research methodology: basedon research methods, such as collecting scientific data and systematic analysis of information received logicalgeneralization and analysis. Research outcome: international approaches to conflict process definitions wereinvestigated and the information received was systematically analyzed and presented as an instruction that canbe used to manage hotel facilities as well as with other industrial enterprises. Research limitations: requiresextensive experimental information. The practical significance of the research: is that it will play a positiverole in enriching the scientific and practical knowledge of students working in this field, researchers, and studentsin the field. Scientific novelty and originality of research: The significance of this study is on implementationpossibility of the gained theoretical knowledge to the hospitality management sphere of Azerbaijan. Consideringthe fact that tourism is a newly developing high priority economic sphere for our country, the implementationbenefits of this study is very high.

Keywords:

Hospitality Management, Conflict Management, Conflict Process Negotiation,

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