___

• Al-Dulaimi, Z. Y. (2016). Student’s satisfaction about the level of administrative and academic performance in the faculty of administration and economy Al-Iraqıa university (a survey). Business Statistics-Economic Information, 13(27), 153-164.
• Altaş, D. (2006). Üniversite öğrencilerinin memnuniyet araştırması. Marmara Üniversitesi İİBF Dergisi, 21(1), 439-458.
• Alves, H., & Raposo, M. (2007). Conceptual model of student satisfaction in higher education. Total Quality Management & Business Excellence, 18(5), 571-588. doi:10.1080/14783360601074315
• Anderson, B., Cutrihgt, M., & Anderson, S. (2013). Academic involvement in doctoral education: Predictive value of faculty mentorship and intellectual community on doctoral education outcomes. International Journal of Doctoral Studies, 8, 195-201. doi:10.28945/1923 university education.
• Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of university education. European Journal of Marketing 31(7), 528-540
• Ay, G., & Koç, H. (2014). Determining the student satisfaction levels in higher education and analyzing them for certain variables an application for the students in office administration and executive assistancy program. Electronic Journal of Vocational Colleges, 122-133.
• Aydemir, E. (2016). A new approach for ranking universities based on student satisfaction. Journal of Higher Education 6(3), 128-141. doi:10.2399/yod.16.011.
• Batmaz, V., Öztürk, R., Vardar, Ö., Yanık, M., Yarman, S., & Yazıcı, H. (2011). A proposal from Istanbul university for a new legislation on higher education. Journal of Higher Education, 1(1), 6-7. doi:10.2399/yod.11.006
• Berg, B. L. (2004). Qualitative research methods for the social sciences (5th ed.). Boston: Pearson Education. Blaxter, L., Hughes, C., & Tight, M. (2006). How to research. Berkshire: Open University Press.
• Bogdan, R. C. & Biklen, S. K. (2007). Qualitative reaserch for education: An introduction to theories and methods (5th ed.). Boston, USA: Pearson Eductaion, Inc.
• Booth T. & Booth, W. (1994). The use of depth interviewing with vulnerable subjects: Lessons from a research study of parents with learning difficulties. Social Science and Medicine, 39(3), 415-424.
• Boyce, C., & Neale, P. (2006). Conducting in-depth interviews: A guide for designing and conducting in-depth interviews for evaluation input. Watertown, MA: Pathfinder International.
• Bozan, M. (2012). Lisansüstü eğitimde nitelik arayışları. Sosyal ve Beşeri Bilimler Dergisi, 4(2), 177- 187.
• Bright, L., & Graham, C. B. (2016). Predictors of graduate student satisfaction in public administration programs. Journal of Public Affairs Education, 22(1), 17-34.
• Brown, H. D. (2004). Language assessment: Principles and classroom practices. New York, NY: Pearson Education. Bryman, A. (2004). Social research methods (2nd ed.). New York: Oxford University Press.
• Chumney, C. G., & Ragucci, K. R. (2006). Student satisfaction and academic performance in dual PharmD/MBA degree program. American Journal of Pharmaceutical Education, 70(2), 1-4.
• Cohen, L., Manion, L., & Morrison, K. (2007). Research methods in education (6th ed.). London: Routledge Falmer.
• Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches (2nd ed.). Thousands Oaks: Sage Publications, Inc.
• Denscombe, M. (2010). Ground rules for social research: Guidelines for good practice. (2nd ed.) Maidenhead: Open University Press.
• Durmaz, Ş. (2011). Qafqaz Üniversite öğrencilerinin üniversitede beğendikleri yönlere ilişkin değerlendirmeleri. Journal of Qafqaz University Economics and Administration, 31, 30-36.
• Ekinci, E., & Burgaz, B. (2007). The expectation and satisfaction levels of the students at Hacettepe University with respect to academic services. H. U. Journal of Education 33, 120-134.
• Elo, S. & Kyngas, H. (2008). The qualitative content analysis process. Leading Global Nursing Research. doi.org/10.1111/j.1365-2648.2007.x.
• Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11. doi:10.1300/j050v10n04_01
• Elmir R., Schmied V., Jackson D., & Wilkes (2011). Interviewing people about potentially sensitive topics. Nurse Researcher, 19(1), 12-16.
• Erbay, Ş , Erdem, E , Sağlamel, H . (2014). The portrait of a good foreign language teacher: A cross-interview analysis of private language course administrators’ opinions. Turkish Online Journal of Qualitative Inquiry, 5 (4), 41-61.
• Erdem, A. R. (2013). Changing roles and missions of university in information society. Journal of Higher Education 3(2), 109-120. doi:10.2399/yod.13.013
• Erdoğan, E., & Bulut, E. (2015). Investigation of factors affect satisfaction levels of business students’. Journal of Management Economics and Business, 2(26), 151-170. doi: org/10.17130/ijmeb.2015.11.26.907
• Erichsen, E. A., Bolliger, D. U., & Halupa, C. (2014). Student satisfaction with graduate supervision in doctoral programs primarily delivered in distance education settings. Studies in Higher Education, 39(2), 321-338. doi.org/10.1080/03075079.2012.709496.
• Ersoy, A. (2015). Investigation of PhD students’ initial qualitative research experiences via their diaries. Journal of Education and Instruction, 5(5), 549-568. doi: 10.14527/pegegog.2015.030
• Giese, J. L. & Cote, J. A. (2002). Defining consumer satisfaction. Academy of Marketing Science Review, 2000(1).
• Giorgetti, F. M. (2014). Doktora Eğitiminin Tarihi, Felsefesi ve Ritüelleri: İstanbul Üniversitesi Örneği [PowerPoint slides]. Retrieved from file:///C:/Users/dell/Desktop/Doktora-Eğitiminin- Tarihi-Felsefesi-ve-Ritüelleriİstanbul-Üniversitesi-Örneği.
• Gocer, A. (2010). A qualitative research on the teaching strategies and class applications of the high School teachers who teach English in Turkey as a foreign language. Education, 131(1), 196- 210.
• Göksu, G. G. (2015). Yükseköğretim finansmanı kapsamında yaşanan değişimlerin ve yeniliklerin analizi. SAÜ Eğitim Bilimleri Enstitüsü. Sakarya.
• Hahessy, S., Burke, E., Byrne, E., Farrelly, F., Kelly., M., Mooney, B., & Meskell, P. (2014). Indicators of student satisfaction in postgraduate blended learning programmes: Key
• messages from a survey study. The all Ireland Journal of Teaching & Learning in Higher Education, 6 (3), 1941-19423.
• Hernández, M. S. (2009). Graduates’ degree of satisfaction with the MA program in teaching English as foreign language at the University of Costa Rica. Revista de Lenguas Modernas, 10, 373-392.
• İçli, G. (2001). Eğitim, istihdam ve teknoloji. PamukkaleÜniversitesi Eğitim Fakültesi Dergisi, 9, 65- 71.
• Jalali, A., Islam, A., & Ariffin, K. H. K. (2011). Service satisfaction: The case of a higher learning institution in Malaysia. International Education Studies, 4(1), 182-192. Jonsson, A. (2014). Rubrics as a way of providing transparency in assessment. Assessment & Evaluation in Higher Education, 39 (7), 840-852. doi: 10.1080/02602938.2013.875117.
• Kara Ö. T. (2017). Students’ satisfaction levels of Turkish teaching program and services provided in this program in Turkish teaching department at Cukurova university. Journal of Theory and Practice in Education, 13(1), 144-157.
• Karakütük, K. (1989). Türkiye’de lisansüstü öğretim, sorunları ve çözüm önerileri. Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 22(1), 505-528. doi: 10.1501/Egifak_0000000881.
• Kashan, A. (2012). Measuring Student Satisfaction of Master Level Students; Evidence from University of Sargodha, Pakistan. School of Doctoral Studies (European Union) Journal, 216-222.
• Kaya, İ., & Engin, O. (2007). A research on measuring student satisfaction level for quality of education improving in higher education system. Journal of Education and Social Sciences, 174, 106-115.
• Koğar, H., & Sayın, A. (2014). Analysis in the accuracy of classification in students’ graduate school entrance. Ankara University, Journal of Faculty of Educational Sciences, 47(1), 171-186. doi: 10.1501/Egifak_0000001322
• Koshkin, A. P., Rassolov, I. M., & Novikov, A. V. (2017). Monitoring social media: Students satisfaction with university administration activities. Education and Information Technologies, 22(5), 2499-2522. doi:10.1007/s10639-016-9558-x
• Kotler, P. & Keller, K. L. (2012). Marketing Management (14th ed.).Boston: Prentice Hall. Macnamara, J. (2005). Media content analysis: Its uses, benefits and best practice methodology. Asia Pacific Public Relations Journal, 6(1), 1-34.
• Mai, L. (2005). A comparative study between UK and US: The satisfaction satisfaction in higher Education and its influential factors. Journal of Marketing Management, 21, 859-878.
• Mehdipour, Y. & Zerehkafi, H. (2013). Student satisfaciton at Osmania University. International Journal of Advancements in Research & Technology, 2(6), 233-240.
• Moses, L. W. (2008). Satisfaciton among current doctoral students in special education. Remedial and Special Education, 29(5), 259-268. doi:10.1177/0741932507312014
• Mwiya, B., Bwalya, J., Siachinji, B., Sikombe, S., Chanda, H., & Chawala, M. (2017). Higher education quality and student satisfaction nexus: evidence from Zambia. Creative Education, 8(7), 1044-1068. doi:10.4236/ce.2017.87076 Official Gazette (1981). Higher Education Law. (1981, 6 November).
• http://www.yok.gov.tr/documents/10279/29816/2547+%20Yükseköğretim+Kanunu/
• http://www.ua.gov.tr/programlar/erasmus-programı/yükseköğretim-programı
• http://yok.gov.tr/en/web/uluslararasi-iliskiler/turkiye-de-yuksekogretim-sistemi
• http://www.yok.gov.tr/web/uluslararasi-iliskiler/bologna-sureci-nedir Official Gazette (2016, 20 April). Graduate Education Law 29690.
• http://www.yok.gov.tr/documents/10279/23688337/lisansustu_egitim_ve_ogretim_y%C3%B
• 6netmeligi.pdf/8451c3e1-7975-40f1-bc81-3ca01cb288c8
• Okumuş, A., Duygun, A. (2008). Service quality measurement on education services marketing and relationship between perceived service quality and student satisfaction. Anadolu University Journal of Social Sciences, 8(2), 17-38.
• Oğuz, A. (2004), Bilgi çağında yükseköğretim programları. Milli eğitim dergisi, 164. Retrieved December, 22, 2017. http://dhgm.meb.gov.tr/yayimlar/dergiler/Milli_Egitim_Dergisi/164/oguz.htm
• Osman, A. R., Saputra, R. S., & Saha, J. (2017). Determinants of student satisfaction in the context of higher education: A complete structural equation modelling approach. British Journal of Marketing Studies, 5(6), 1-14.
• Ören, F. Ş., Yılmaz, T. C., & Güçlü, M. (2012). An analysis of the views of teacher candidates towards postgraduate education. Journal of Research in Education and Teaching, 1(2), 143-201.
• Özçetin, S., & Gök, R. (2017). Akdeniz üniversitesi eğitim fakültesi öğrencilerinin hizmet kalitesi ile ilgili memnuniyet düzeylerinin ölçülmesi. Journal of Educational Sciences Research, 7(1), 301-311.
• Özdelikara, A., & Babur, S. (2016). Hemşirelik öğrencilerinin öğrenimlerine ilişkin doyum düzeyi ile etkileyen faktörler. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 9(1), 2-8.
• Özmen, Z. M., & Güç, F. A. (2013). Challenges in doctoral education and coping strategies: A case study. Journal of Higher Education and Science, 3(3), 214-219. doi: 10.5961/jhes.2013.079
• Öztemel, E. (2013). Building the culture of research and innovation in the higher education institutions. Journal of Higher Education 3(1), 22-29. doi:10.2399/yod.13.006.
• Phillips, E. M., and Pugh, D. S. (2010). How to get a PhD: A handbook for students and their supervisors (4t ed.). Berkshire: Open University Press.
• Qu, Q. S. & Dumay, J. (2011). The qualitative research interview. Qualitative Research in Accounting & Management, 8(3), 238-264. doi 10.1108/11766091111162070.
• Queirós, A, & Faria, D. & Almeida, F. (2017). Strengths and limitations of qualitative and quantitave quantitative research method. European Journal of Education Studies, 3(9), 369-387. doi: 10.5281/zenodo.887089.
• Serenko, A. (2010). Student satisfaction with Canadian music programmes: the application of the American customer satisfaction model in higher education. Assessment & Evaluation in Higher Education, 36(3), 1-19. doi:10.1080/02602930903337612
• Sevinç, B. (2001). Türkiye’de lisansüstü eğitim uygulamaları, sorunları ve öneriler. Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 34(1), 125-137. doi: 10.1501/Egifak_0000000052
• Sümen, Ö., & Çağlayan K. T. (2013). Prospective teachers’ levels of satisfaction with schools of education and their idealized educational settings. Ondokuz Mayıs Üniversitesi Eğitim Fakültesi Dergisi, 32(2), 249-272.
• Şahin, A. E. (2009). Eğitim fakültesinde hizmet kalitesinin eğitim fakültesi öğrenci memnuniyet ölçeği (EF-ÖMÖ) ile değerlendirilmesi. H.Ü. Eğitim Fakültesi Dergisi, 37, 106-122. Tan, K. C., & Kek, S. W. (2004). Service quality in higher education using an enhanced SERVQUAL approach. Quality in Higher Education, 10(1), 17-24. doi:10.1080/1353832242000195032
• Tatlı, Z. H., Kokoç, M., & Karal, H. (2011). Satisfaction state of computer education and instructional Technologies students: Karadeniz Technical University case. Elementary Education Online, 10(3), 836-849.
• Tekin, T. (2007). Cumhuriyet’in 100. yılında Türk üniversitelerinden beklentiler. Ankara Üniversitesi Türk Inkılap Tarihi Enstitüsü Atatürk Yolu Dergisi, 39, 465-480. doi: 10.1501/Tite_0000000104
• Theron, P. M., (2015). ‘Coding and data analysis during qualitative empirical research in Practical Theology’. In die Skriflig 49(3), p. 1-9. doi. org/10.4102/ids.v49i3.1880.
• Uygur, M., & Yelken, T. Y. (2017). Analyzing the prospective primary school teachers’ satisfaction level and their perception of future expectation: Mersin University sample. Journal of Higher Education, 7(1), 1-9. doi:10.2399/yod.16.006.
• Varış, F. (1972). Türkiye’de lisansüstü eğitim “pozitif bilimlerin temel ve uygulamalı alanlarında”. Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 5(1), 51-74. doi: 10.1501/Egifak_0000000336
• Yan, J. L. S., McCracken, N., & Crowston, K. (2014). Semi-automatic content analysis of qualitative data. In iConference 2014 Proceedings, 1128-1132. doi:10.9776/14399
• Yin, R. K. (2009). Case study research: Design and methods (4th ed.). London: Sage.
• Yılmaz, A. B., Tonga, E. S., & Çakır, H. (2017). Evaluation of graduate students’ opinions about the education they receive. Gazi University Journal of Gazi Educational Faculty, 37(1), 1-45.