Otel Çalışanlarında Zorunlu Vatandaşlık Davranışı İş ile Aile Çatışması İlişkisi: Çoklu Grup Analiziyle Cinsiyete Göre Bir Karşılaştırma

İş-aile çatışması çalışanların psikolojik ve fiziksel sağlığı, yaşam tatmini, örgütsel bağlılık ve performans gibi birçok değişkenle yakından ilişkilidir. Bu nedenle iş-aile çatışmasının belirleyicilerinin tespit edilmesi önemlidir. Çalışmanın amacı otel çalışanlarında zorunlu vatandaşlık davranışının, iş-aile çatışmasına neden olup olmadığı ve cinsiyete göre iş-aile çatışması algısının farklılaşıp farklılaşmadığının araştırılmasıdır. Antalya Belek bölgesinde faaliyette bulunan beş yıldızlı bir otelin çalışanları araştırmanın evrenini oluşturmaktadır. Otelde çalışan toplam 227 katılımcıdan, 2019 Temm uz ayında, kesitsel olarak kolayda örnekleme yöntemiyle ve öz değerlendirme anketleriyle veriler toplanmıştır. Toplanan verilerin analizinde SPSS ve AMOS 23.0 programları kullanılmıştır. Araştırma hipotezlerini test etmek amacıyla yapısal model kullanılmıştır. Analizler sonucunda zorunlu vatandaşlık davranışının iş-aile çatışmasını anlamlı ve pozitif bir şekilde etkilediği tespit edilmiştir. Ayrıca, zorunlu vatandaşlık davranışının iş-aile çatışması üzerindeki pozitif etkisi kadın otel çalışanlarında erkeklere göre daha güçlü olduğu çoklu grup analiziyle tespit edilmiştir.

The Relationship Between Compulsory Citizenship Behavior and Work-FamilyConflict in Hotel Employees: A Comparison by Gender with Multi-Group Analysis

Work -family conflict is closely related to many variables such as employee psychological, physical health, life satisfaction, organizational commitment and performance. Therefore, it is important to identify the determinants of work-family conflict. The aim of the study is to investigate whether the employees' compulsory citizenship behavior influences work -family conflict and whether the perception of work-family conflict differs according to gender. A five -star hotel in the Belek region of Antalya is the universe of the research. Data were collected from a total of 227 participants working in the hotel in July 2019 with a convenience sampling method and self-assessment questionnaires. SPSS and AMOS 23.0 programs were used in the analysis of the data. Structural model was used to test the research hypotheses. As a result of the analyzes, it was seen that compulsory citizenship behavior significantly and positively affected the work-family conflict. In addition, it was determined by multigroup analysis that the positive relationship between compulsory citizenship behavior and work-family conflict was stronger for females.

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