İstanbul Otellerinde İşyerinden Ayrılma Niyetini Etkileyen Faktörler: İnsan Kaynakları Yönetimi Stratejilerinin Belirlenmesi

Araştırmanın amacı otel kategorileri ve işgören gruplarına bağlı olarak işten ayrılma niyetinin kaynaklarını belirlemek ve elde edilen bulguların ışığında, farklı ihtiyaçlara yönelik etkin insan kaynakları (İK) yönetimi stratejileri önermektir. Araştırma, İstanbul ilinde bulunan 38 şehir otelinin işgören (n1=707), yönetici (n2=137) ve İK departmanlarından toplanan verilerin ışığında gerçekleştirilmiştir. Bulgular otel kategorilerine ve işgören gruplarına göre işten ayrılma niyetinde anlamlı farklılıklar olduğunu göstermiştir. Bu çerçevede, özellikle eğitimli işgörenlerin gelişmeye yönelik ihtiyaçlarını karşılamak için koçluk ve mentörlük faaliyetlerinin geliştirilmesi; yöneticiler için ise işverene güveni pekiştirmek için zamanında açık ve doğru iletişimin sağlanması tavsiye edilmektedir. İşgören ve yöneticilerin işyerinden ayrılma niyetinin, üç yıldızlı otellerde diğer otel kategorilerine göre daha düşük olduğu görülmüş, diğer oteller için işgörenlerin özerkliği artırıcı İK uygulamaları önerilmiştir. Öneriler yüksek performanslı insan kaynakları uygulamaları çerçevesinde değerlendirilmiştir. Araştırmanın bulguları yönetim alanında bağlamsal yaklaşımı desteklemiş ve teorik bilgi birikimine katkıda bulunmuştur.

Factors Affecting the Intention to Leave in İstanbul Hotels: Determining the Human Resource Management Strategies

The study aims to determine the sources of intention to quit using hotel categories and employee groups and propose effective human resource management (HRM) strategies. The data was collected from the employees (n1=707), managers (n2=137), and HRM departments of 38 city hotels in Istanbul. The results showed significant differences in the intention to quit according to hotel categories and employee groups. Given that educated employees were more likely to quit, coaching and mentoring activities to meet the employees' growth needs are recommended. As trust in the employer was found to be essential for managers, timely and accurate communication of strategies was suggested. Intention to quit among managers and employees of the 3-star hotels was lower compared with their counterparts. It was concluded that HRM strategies to increase the autonomy of staff could be beneficial. The study findings contribute to the high-performance human resource practices and contextualist approach in management theory.

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