___

• References Akhtar, S., Zameer, H., & Saeed, R. (2014). Impact of total quality management on the performance of service organizations in Pakistan. International Journal of Academic Research in Economics and Management Sciences, 3(6), 109-117. Alfalah, T. F. (2017). Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction? International Review of Management and Marketing, 7(3), 121-125.
• Asif, M., Awan, M. U., Khan, M. K., Ahmad, & Naiz. (2014). A model for total quality management in higher education. Qual Quant, 47, 1883–1904. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Management, 19(6), 551 - 574. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Colurcio, M. (2009). TQM: A knowledge enabler? The TQM Magazine, 21(3), 236-248. Centindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kutahya. Procedia Economics and Finance, 23, 1376-1382. Eryılmaz, M. E., Kara, E., Aydoğan, E., Bektaş, O., & Erdur, D. A. (2016). Quality Management in the Turkish Higher Education Institutions: Preliminary Findings. Social and Behavioral Sciences, 229, 60-69. Gul, A., Jafery, S. A., Rafiq, J., & Naeem, H. (2012). Improving employees performance through total quality management. International Journal of Economics and Management Sciences, 1(8), 19-24. Küçük, O. (2011). A New Implementation in Total Quality Management: Unlimited Improvement. Production Research Symposium. Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2016). Bilimsel Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Toplam Kalite Yönetimi, Ankara: Seçkin Yayıncılık. Küçük O., “Toplam Kalite Yönetiminde Yeni Bir Uygulama: Sınırsız İyileşme”, 11. Ulusal Üretim Araştırmaları Sempozyumu, İstanbul, 23-24 Haziran 2011. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Küçük, O., Şen, H. İ. Yılmaz, E., ve N. Küçük, (2015) Araç Sipariş Merkezi ve Dağıtım Optimizasyonu: Karşılaştırmalı Bir Değerlendirme (The Order Of The Vehicles To Centres Of Distribution Optimization: A Comparative Evaluation), The Journal of Academic Social Science Studies International Journal of Social Science, Doi number: http://dx.doi.org/10.9761/JASSS2959, Number: 37, pp. 65-84. Lim, K.T., Rushami, Z.Y., & Zainal, A.A. (2004). The impact of total quality management principles on students’ academic achievement: An empirical study. Thaksin University Journal, 7(2), 14-25. Liao, S-H., & Wu, C.-C. (2009). The relationship among knowledge management, organisational learning, and organisational performance. International Journal of Business and Management, 4(4), 64-76. Martinez-Lorente, A. R., Dewhurst, F., & Dale, B. G. (1998, October). Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5). McAdam, R. (2000). Three leafed clover?: TQM, organisational excellence and business improvement. The TQM Magazine, 12(5), 314-320. Mohammad, A.H., Hamdeh, M.A., & Sabri, A.T. (2010). Developing a theoretical framework for knowledge acquisition. European Journal of Scientific Research, 42(3), 453-463. Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm’s organizational performance. American Journal of Management, 15(4), 69-85. Sallis, E. (2005). Total Quality Management in Education. London: Kogan Page. Sallis, E., & Jones, G. (2002). Knowledge Management in Education: Enhancing Learning and Education. London, UK: Kogan Page Ltd. Singh, H., & Singh, B. (2014). Total quality management: today’s business excellence strategy. International Letters of Social and Humanistic Sciences, 32, 188-196. Sirvanci, M.B. (2004). TQM implementation: Critical issues for TQM implementation in higher education. The TQM Magazine, 16(6), 382-386. Sohel-Uz-Zaman, A. S., & Anjalin, U. (2016). Implementing Total Quality Management in Education: Compatibility and Challenges. Open Journal of Social Sciences, 4, 207-217. Tena, A.B.n.E. (2004). TQM as a competitive factor: A theoretical and empirical analysis. International Journal of Quality & Reliability Management, 21(6), 612-637. Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality Assurance in Education, 15(1), 92-112. Zhang, Z. H. (2000). ―Developing a model of quality management methods and evaluating their effects on business performance”. Total Quality Management Journal