DUYGUSAL ZEKÂ, BİREYLERARASI ÇATIŞMAYI ÇÖZÜMLEME YÖNTEMLERİYLE İLİŞKİLİ MİDİR? SCHUTTE’NIN DUYGUSAL ZEKÂ ÖLÇEĞİNİN GEÇERLİLİK VE GÜVENİLİRLİK ÇALIŞMASI

Yapılan araştırmalarda duygusal zekânın çatışmayı çözümleme yöntemleri üzerinde etkili olduğuna ilişkin hipotezler bulunmaktadır. Bu araştırma, çatışma çözümleme yöntemlerinin duygusal zekâ ile ilişkilerini ortaya çıkarmayı amaçlamıştır. Araştırmada, Schutte’nın duygusal zekâ ve Rahim’in çatışmayı çözümleme anketleri kullanılmıştır. Araştırmaya, 291 çalışan dâhil edilmiştir. Araştırmanın sonucunda; kendi duygularının farkında olma ve duyguların olumlu kullanımı boyutları, bütünleştirme ve uzlaşma boyutlarıyla pozitif ilişkili bulunmuştur

Duygusal Zekâ, Bireylerarası Çatışmayı Çözümleme Yöntemleriyle İlişkili Midir? Schutte'nın Duygusal Zekâ Ölçeğinin Geçerlilik ve Güvenilirlik Çalışması

Keywords:

-,

___

  • 1. AKGÜL, A. ve ÇEVİK, O., İstatistiksel Analiz Teknikleri, SPSS’te İşletme Yönetimi Uygulamaları, Ankara:Emek Ofset Ltd. Şti., 2003.
  • 2. ALLEN, S. J., “Tactics for Success”, Communication World, C.16, N.8, Eylül 1999, ss.34-37.
  • 3. ALPTEKİN, S. ve YAZICIOĞLU, İ., “Thomas Modeli Kapsamında Yöneticilerin Çatışma Yönetimi Stilleri ve Tekstil İşletmelerinde Bir Alan Araştırması”, Ticaret ve Turizm Eğitim Fakültesi Dergisi, C.1, 2005, ss.1-19.
  • 4. ASLAN, Ş., Hastane İşletmelerinde Örgütsel Çatışma: Teori ve Örnek Bir Uygulama, Yayınlanmamış Doktora Tezi, Konya, 2003.
  • 5. AUSTIN, E. J., SAKLOFSKE, D. H., HUANG, S.H.S., MCKENNEY, D., “Measurement of Trait Emotional Intelligence: Testing and CrossValidating A Modified Version of Schutte et al.’s (1998) Measure”, Personality and Individual Differences, C.36, 2004, ss.555–562.
  • 6. BARKER, J., TJOSVOLD, D. ve ANDREWS, I. R., “Conflict Approaches of Effective and Ineffective Project Managers: A Field Study in A Matrix Organization”, Journal of Management Studies, C.25, N.2, Mart 1988, ss.167–178.
  • 7. BARKI, H. ve HARTWICK, J., “Conceptualizing The Construct of Interpersonal Conflict”, International Journal of Conflict Management, C.15, N.3, 2004, ss. 216–336.
  • 8. BAR-ON, R., The Emotional Quotient Inventory (EQ-i): Technical Manual, Toronto: Multi-Health Systems, 1997.
  • 9. BAR-ON, R., BROWN, J.M., KIRKCALDY, B.D., THOME, E.P., Emotional Expression and Implications for Occupational Stress; An Application of The Emotional Quotient Inventory (EQ-i), Personality and Individual Differences, C.28, 2000,1107-1118.
  • 10. BLAKE, R.R. ve MOUTON, J.S., The Managerial Grid, Houston: Gulf, 1964.
  • 11. BODTKER, A.M. ve JAMESON, J.K., “Emotion in Conflict Formation and Its Transformation: Application To Organizational Conflict Management”, The International Journal of Conflict Management, C.12, N.3, 2001, ss. 259-275.
  • 12. BROWNE, M.W. ve CUDECK, R. Alternative Ways of Assessing Model Fit, In K. Bollen ve R. Stine (Eds.), Testing Structural Equation Models (ss. 136-162), Sage Publications, Newbury Park, CA, 1993.
  • 13. BUMİN, B., Organizasyonlarda Çatışmanın Yönetimi, Bizim Büro Basımevi, Ankara, Mart 1990.
  • 14. CHEUNG, C.C. ve CHUAH, K.B. “Intergroup Conflict Management Framework for Hong Kong’s Manufacturing Industry”, Engineering Management Journal, C.12, 2000, ss.26–33.
  • 15. DESIVILYA, H.S. ve YAGIL, D., “The Role Of Emotions In Conflıct Management: The Case Of Work Teams”, International Journal of Conflict Management, C.16, N.1, 2005, ss. 55–69.
  • 16. DIAMNTOPOULOS, A. ve SIGUAW, J., Introducing LISREL, Sage Publications, Londra, 2000.
  • 17. SAKLOFSKE, D.H., AUSTIN, E. J. ve MINSKI, P.S., “Factor Structure and Validity of A Trait Emotional Intelligence Measure”, Personality and Individual Differences, C.34, 2003, ss. 707–721.
  • 18. ERDOĞAN, İ., İşleme Yönetiminde Örgütsel Davranış, Dönence Basım/Avcıol Basım, İstanbul, 1999/1996.
  • 19. FOLLET, M. P., Constructive Conflict, In H.C. Metcalf & L. Urwick (Eds.), Dynamic Administration: The Collected Papers of Mary Parker Follett (ss.30-49), New York: Harper & Row, 1940, (original work published 1926).
  • 20. GOLEMAN, D., 1998, Working With Emotional Intelligence, New York: Bantam.
  • 21. GOLEMAN, D., Emotional Intelligence, New York: Bantam Books, 1995.
  • 22. GREENBERG, J. ve BARON, R.A., Behavior in Organizations Understanding and Managing The Human Side of Work, Sixth Edition, Prentice Hall, New Jersey, 1997.
  • 23. GROSS, M.A. ve GUERRERO, L.K., “Managing Conflict Appropriately and Effectively: An Application of The Competence Model To Rahim’s Organizational Conflict Styles”, International Journal of Conflict Management, C.11, N.3, 2000, ss.200-226.
  • 24. HALL, J., Conflict Management Survey: A Survey on One’s Characteristic Reaction To and Handling Conflicts Between Himself And Others, Canoe, Texas: Teleometrics International, 1969.
  • 25. IVSHIN, E. The Study of The Meaning of Work, Emotional Intelligence and Conflict Styles in The Workplace in The 21st Century. Unpublished Ph.D., California School of Professional Psychology-Los Angeles, United States, California, 2001.
  • 26. JAMESON, J. K., “Toward A Comprehensive Model for The Assessment and Management of Intraorganizational Conflict: Developing The Framework”, International Journal of Conflict Management, C.10, N.3, Temmuz 1999, ss. 268–294.
  • 27. JONES, T. S. “Emotional Communication in Conflict: Essence and Impact”, In W. Eadie & P. Nelson (Eds.), The Language of Conflict and Resolution (ss. 81-104). Thousand Oaks, CA: Sage, 2000.
  • 28. JORDAN, P.J. ve TROTH, A.C., Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution, Human Performance, C.17, N.2, 2004, ss.195-218.
  • 29. JORDAN, P.J. ve TROTH, A.C., “Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development”, Advances in Developing Human Resources, C.4, N.1, 2002, ss.62-79.
  • 30. KAUSHAL, R. ve KWANTES, C.T., “The Role of Culture and Personality in Choice of Conflict Management Strategy”, International Journal of Intercultural Relations, C.30, 2006, ss.579-603.
  • 31. KOLB, D. M, ve BARTUNEK, J. M., Hidden Conflict in Organizations: Uncovering Behind-The-Scenes Disputes, Newbury Park, CA: Sage, 1992.
  • 32. KOZAN, M.K., “Cultural Influences on Styles of Handling Interpersonal Conflicts: Comparisons Among Jordanian, Turkish And US: Managers”, Human Relations, C.42, 1989, ss. 787–789.
  • 33. LEE, F. M. Conflict Management Styles and Emotional Intelligence of Faculty and Staff at A Selected College in Southern Taiwan, Unpublished Ed.D., University of South Dakota, United States, South Dakota, 2003.
  • 34. LUTHANS, F., Organizational Behavior, Seventh Edition, Mcgraw Hill, New York, 1995.
  • 35. MALEK, M. Relationship Between Emotional Intelligence and Collaborative Conflict Resolution Styles, Unpublished Psy.D., United States International University, United States, California, 2000.
  • 36. MAYER, J.D. ve SALOVEY, P., “What is Emotional Intelligence?” In P. Salovey & D. Sluyter (Eds.), Emotional Development and Emotional Intelligence: Implications for Educators (ss.3-31), New York: Basic Books, 1997.
  • 37. MAYER, J.D. SALOVEY, P. ve CARUSO, D.R., “Emotional Intelligence: Theory, Findings and Implications”, Psychological Inquiry, C.15, N.3, 2004, ss.197-215.
  • 38. MOBERG, P.J., “Linking Conflict Strategy to The Five-Factor Model: Theoretical and Empirical Foundations”, International Journal of Conflict Management, C.12, N.1, 2001, ss.47- 68.
  • 39. PETRIDES, K.V. & FURNHAM, A., “On the Dimensional Structure of Emotional Intelligence”, Personality and Individual Differences, C.29, 2000, ss.313-320.
  • 40. PRUITT, D.G. ve RUBIN, J.Z., Social Conflict: Escalation, Stalemate, and Settlement, New York: Random House 1986.
  • 41. PRUITT, D.G., “Strategic Choice in Negotiation”, American Behavioral Scientist, C.27, 1983, 167-194.
  • 42. QUEBBEMAN, A.J., ROZELL E.J. “Emotional Intelligence and Dispositional Affectivity as Moderators of Workplace Aggression, The Impact on Behavior Choice”, Human Resource Management Review, C.12, 2002, ss.125-143.
  • 43. RAHIM, M.A. “A Measure of Styles of Handling Interpersonal Conflict”, Academy of Management Journal, C.28, Haziran 1983, ss.368-376.
  • 44. RAHIM, M.A., “A Strategy for Managing Conflict in Complex Organizations”, Human Relations, C. 38, N.1, 1985, ss.81-89.
  • 45. RAHIM, M.A., MAGNER, R.N., SHAPIRO, L.D., “Do Justice Perceptions Influence Styles of Handling Conflict With Supervisors?: What Justice Perceptions, Precisely?”, The International Journal of Conflict Management, C.11, No.1, 2000, ss.9-31.
  • 46. RAHIM, M.A., BUNTZMAN, G. F., ve WHITE, D., “An Empirical Study of The Stages of Moral Development and Conflict Management Styles”, International Journal of Conflict Management, C.10, N.2, 1999, ss.154–171.
  • 47. RAHIM, M.A., ANTONIONI, D., PSENICKA, C., “A Structural Equations Model of Leader Power, Subordinates’ Styles of Handling Conflict, and Job Performance”, The International Journal of Conflict Management, C. 12, N.3, 2001, ss.191-211.
  • 48. RAHIM, M. A., PSENICKA, C. ZHAO, J-H. ve diğ., “A Model of Emotional Intelligence and Conflict Management Strategies, A Study in Seven Countries”, The International Journal of Organizational Analysis, C.10, N.4, 2002, ss.302–326.
  • 49. RAHIM, M.A., “Toward A Theory of Managing Organizational Conflict”, International Journal of Conflict Management, C.13, 2002, ss. 206–235.
  • 50. ROBBINS, S.P., Essentials of Organizational Behavior, Fifth Edition, Prentice Hall, New Jersey, 1997.
  • 51. SCHMIDT, S.M. ve KOCHAN, T.A., “Conflict: Toward Conceptual Clarity”, Administrative Science Quarterly, C.17, 1972, ss. 359–370.
  • 52. SCHUMACKER, R.E. ve LOMAX, R.G., A Beginner's Guide To Structural Equation Modeling, Second Edition, Mahwah, NJ, Lawrence Erlbaum Associates, 2004.
  • 53. SCHUTTE, N.S., MALOUFF, J.M., HALL, L.E., HAGGERTY, D.J., COOPER, J.T., GOLDEN, C.J. ve DORNHEIM, L., “Development and Validation of A Measure of Emotional Inteligence”, Personality And Individual Differences, C.25, 1998, ss.167-177.
  • 54. SHIH, H.-A. ve SUSANTO, E., Does Emotional Intelligence Have Important Roles in The Public Organizations? A Case of Public Organization in Indonesia, Proceedings Of The 13th Asia Pasific Management Conference, Melbourne, Australia, 2007, ss.1137–1150.
  • 55. SORENSON, R. L., MORSE, E.A. ve SAVAGE, G.T., “A Test of The Motivations Underlying Choice of Conflict Strategies in The DualConcern Model”, International Journal of Conflict Management, C.10, 1999, ss. 25–40.
  • 56. SÖKMEN, A. ve YAZICIOĞLU, İ., “Thomas Modeli Kapsamında Yöneticilerin Çatışma Yönetimi Stilleri ve Tekstil İşletmelerinde Bir Alan Araştırması”, Ticaret ve Turizm Eğitim Fakültesi Dergisi, Sayı:1, 2005, ss.1–19.
  • 57. ŞİMŞEK, Ö.F., Yapısal Eşitlik Modellemesine Giriş Temel İlkeler ve LISREL Uygulamaları, Ekinoks Yayıncılık, Ankara, 2007.
  • 58. THOMAS, K.W., Conflict and Conflict Management, In M.D. Dunnette (Ed) Handbook in Industrial and Organizational Psychology (ss.889-935), Chicago: Rand McNally, 1976.
  • 59. THOMAS, K.W., “Conflict and Conflict Management: Reflections and Update”, Journal of Organizational Behavior, C.13, 1992, ss. 265– 274.
  • 60. THOMAS, K.W. ve KILMANN, R.H., Thomas-Kilmann-Conflict Mode Instrument, Xicon, Tuxedo, NY, 1974.
  • 61. THOMPSON, L. NADLER, J. ve KIM, P.H., Some Like it Hot: The Case For The Emotional Negotiator, In L. Thompson, J. Levine, & D. Messick (Eds.), Shared Cognitions in Organizations (ss.139-161). Mahwah, N.J: Erlbaum, 1999.
  • 62. TOK, S., MORALI, S.L. ve TATAR, A., “Schutte Duygusal Zekâ Ölçeğinin Türkçeye Uyarlanması ve Psikometrik Özelliklerinin İncelenmesi”, Uluslararası Duygusal Zeka ve İletişim Sempozyumu, 7–9 Mayıs, 2007, İzmir, Türkiye.
  • 63. ULLMAN, J. B. “Structural Equation Modeling”, In Tabachnick, B.G. ve Fidell, L.S. (Eds.), Using Multivariate Statistics, 4th Edition, Needham Heights, MA, Allyn & Bacon, 2001, ss. 653- 771.
  • 64. WALL, J.A. ve CALLISTER, R.R., “Conflict and Its Management”, Journal of Management, C.21, N.3, 1995, ss.515–558.
  • 65. YU, C.-S., SARDESSAI, R. M., LU, J., ve ZHAO, J.-H. “Relationship of Emotional Intelligence With Conflict Management Styles: An Empirical Study in China (An Abstract)”, International Journal of Management and Enterprise Development, C.3, N.1-2, 2006, ss.19- 29.