Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi

Bu araştırma, hizmet sektöründe psikolojik güçlendirme, duygusal bağlılık ve yapıcı ses çıkartma davranışı arasındaki ilişkilerin incelenmesi amacıyla yapılmıştır. Araştırma evrenini Kuzey Kıbrıs Türk Cumhuriyeti’nin (KKTC) Girne bölgesinde yer alan 5 yıldızlı otel işletmelerinin çalışanları oluşturmaktadır. Araştırma örneklemi ise, bu otellerin çeşitli departmanlarında görev yapan 211 çalışandan oluşmaktadır. Kolayda örnekleme yöntemi ile elde edilen veriler; açıklayıcı faktör analizi (AFA), güvenilirlik, korelasyon ve regresyon analizlerine tabi tutularak değerlendirilmiştir. Analiz sonucunda, psikolojik güçlendirmenin tüm alt boyutlarıyla duygusal bağlılık ve yapıcı ses çıkartma davranışına, duygusal bağlılığın ise yapıcı ses çıkartma davranışına pozitif yönde etki ettiği tespit edilmiştir.

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