Ayrımcılık, Türleri, Nedenleri ve Sonuçları: Otel Çalışanlarının Bakış Açısıyla Bir İnceleme

Bu çalışmada, kıyı otelleri çalışanlarının ayrımcılık konusuna ilişkin algıları incelenmiştir. Amaçlı ve kartopu örneklem yöntemi kullanılarak Marmaris’teki kıyı otellerinin 21 çalışanından yarı yapılandırılmış görüşme tekniği ile veri toplanmıştır. Veriler içerik analizi yapılarak incelenmiştir. Araştırma bulguları a) ayrımcılık türlerine ilişkin algı, b) ayrımcılığın nedenlerine ilişkin algı ve c) ayrımcılığın sonuçlarına (etkilerine) ilişkin algı olmak üzere üç tema altında sunulmuştur. Araştırmada otel işletmelerinde en çok cinsiyet ve nepotizm türlerinde ayrımcılık yaşandığı, ayrımcılığa genellikle gruplaşmanın sebep olduğu ve ayrımcılığın en fazla iş yoğunluğu artışı ve motivasyon kaybı ile sonuçlandığı belirlenmiştir.

Anahtar Kelimeler:

ayrımcılık, işyeri ayrımcılığı, turizm, nitel araştırma

Discrimination, Its Types, Causes and Consequences: A Study from the Perspective of Hotel Employees

This study deals with the perception of the employees of the resort hotels on the issue of discrimination. The data were collected from 21 employees of the coastal hotels in Marmaris selected by using purposeful and snowball sampling methods with the help of semi-structured interview technique for the research. The data were analyzed within content analysis. The findings are presented in three themes; a) types of discrimination, b) perception of the causes of discrimination and c) consequences (effects) of discrimination. It has been determined that discrimination types of gender and nepotism is experienced the most, grouping is caused mostly and is resulted in workload and loss of motivation in the highest in hospitality services.

Keywords:

discrimination, workplace discrimination, tourism, qualitative reserach,

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