COVİD-19 PANDEMİSİNİN DÜNYA MERKEZ BANKALARININ EĞİTİM VE GELİŞİM FAALİYETLERİ İLE PERFORMANS SÜREÇLERİ ÜZERİNE ETKİSİ

Amaç- Dünyanın farklı ülkelerindeki Merkez Bankalarının, COVID-19 pandemi sürecinde eğitim ve gelişim faaliyetleri ile performans yönetim sistemlerini nasıl devam ettirdiklerine yönelik durum analizi yapmak ve uygulama örneklerini sunmaktır. Yöntem- Araştırmada görüşme yöntemi kullanılmıştır. ABD, Almanya, Avrupa, Fransa, Japonya, İngiltere, Malezya ve Rusya Merkez Bankalarına önceden hazırlanan soru setleri gönderilmiştir. Merkez Bankalarının verdiği cevaplar karşılaştırılarak analiz edilmiştir. Bulgular- Genel olarak yüz yüze eğitimler pandemi koşulları nedeniyle askıya alınmış, bunun yerine çevrimiçi eğitim çözümleri sunulmuştur. Ayrıca, dijital platformlar üzerinden pandemi sürecine özgü farkındalık artırıcı eğitim programlarına ve uzaktan çalışmaya yönelik seminerlere de yer verilmiştir. Performans yönetim sistemlerinde ise ciddi bir değişiklik yapılmamıştır. Sonuç- COVID-19 pandemisiyle birlikte gelen kısıtlamaların fiziksel etkileşim gerektiren uygulamaları dönüştürdüğü, geleneksel eğitim uygulama yöntemlerinin dijital platformlara taşınarak boyut değiştirdiği değerlendirilmektedir. Performans uygulamaları ise temelde değişmeden devam edebilmektedir.

Anahtar Kelimeler:

İnsan kaynakları yönetimi, eğitim ve geliştirme, performans yönetimi, COVID-19, merkez bankaları

THE EFFECT OF COVID-19 PANDEMIC ON TRAINING & DEVELOPMENT ACTIVITIES AND PERFORMANCE MANAGEMENT SYSTEMS IN CENTRAL BANKS

Purpose- To examine different implementations of training & development activities and performance management systems in different central banks around the world during COVID-19 pandemic Methodology- In this research, interview methodology was used. Questionnaires were sent to Federal Reserve Bank, European Central Bank, Bank of France, Bank of England, Bank of Japan, Bank Negara Malaysia, and Bank of Russia. The answers given by central banks were analyzed. Findings- In general, face-to-face training programs were cancelled and e-learning solutions were provided for employees. Training programs to inform about pandemic and seminars about remote working conditions were organized. There has been no big change in performance management systems. Conclusion- With the restrictions of COVID-19 pandemic, traditional training programs has transferred to the digital platforms to avoid physical interaction. Performance management activities has basically remained same during the pandemic.

Keywords:

Human resources management, training and development, performance management, COVID-19, central banking,

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