___

• Lobb E. A., Butow P. N., Kenny D. T., and Tattersall H. N. (1999), Communicating Prognosis in Early Breast Cancer: Do Women Understand the Language Used?, Medical Journal of Australia, 171 (6), p.290-294.
• Von Guten C. F., Ferris F. D., and Emanuel L. L. (2000), The Patient-Physician Relationship “Ensuring Competencies in End-of-Life Care: Communication and Relational Skills”, The Journal of the American Medical Association, 284 (23), p.3051-3057.
• Sudirman Indrianty. (2012), Understanding the Dynamic Interaction within Indonesia Healthcare Competition, European Journal of Business and Management, 4 (11), p.94-100.
• Friedman. (1979),Nonverbal Communication between Patient and Medical Practitioner, Journal of Social Issue, p.82-89.
• Ambady Nalini et al. (2002), Physical Therapists’ Nonverbal Communication Predicts Geriatric Patients’ Health Outcome, American Phychological Association.
• Griffith et al. (2003), House Staff Nonverbal Communication Skills and Standardized Patient Satisfaction, Journal List J gen Intern Med, 18 (3), p.170-174.
• Sudirman Indrianty. (2002), Penerapan Orientasi Pasar dalam Pelayanan Jasa RS di Kota Makassar ditinjau dari Strategi Prospectors, Analyzers, dan Defenders, Makassar. UniversitasHasanuddin.
• Sudirman Indrianty. (2012), Hubungan antara Kepuasan Pasien, Loyalitas, dan Kinerja Organisasi, Jurnal Administrasi Negara Edisi III.
• Konsil Kedokteran Indonesia (KKI).(2012), Standar Kompetensi Dokter Indonesia, Jakarta. Konsil Kedokteran Indonesia.
• Watson M. J. (1988), New Dimension of Human Caring Theory, Nursing Science Quarterly, 1 (4), p.175-181.
• Mehrabian A. (1972), Nonverbal Communication. In J. K. Cole (Ed.), Nebraskan Symposium on Motivation, 1971, Lincoln, NE: University of Nebraska Press, 19, p.107-161.
• Leather D. G.(1976), Nonverbal Communication Systems, USA. Allyn and Bacon Inc.
• Morris (1977) in Liliweri A. (2004), Dasar-Dasar Komunikasi antar Budaya, Yogyakarta. Pustaka Pelajar.
• Khan F.F.H. et al. (2014), Patient Attitudes toward Physician Nonverbal Behavior during Consultancy: Result from a Developing Country, ISRN Family Medicine.
• Glesson M. and Timmins F. (2004), Touch: A Fundamental Aspect of Communication with Older People Experiencing Dementia, Nursing Older People, 16 (2).
• Riggio R. E. and Feldman R.S. (2005), Applications of Nonverbal Communication, USA.Lawrence Erlbaum Associates.
• Herqutanto et al. (2011).Pengetahuan dan Keterampilan Komunikasi Dokter Pasien dan Faktor-Faktor yang Mempengaruhinya, Indonesian Medical Association, 61 (5).
• Suratun, Manurung S., and Sumartini M. (2014), Hubungan antara Pendidikan Kesehatan dan Kepuasan Pasien Diabetus Mellitus di RuangRawat Rumah Sakit Persahabatan Tahun 2011, Jurnal Ilmiah WIDYA, 2 (1), p.41-47.
• Crow R. et al. (2002), The Measurement of Satisfaction with Healthcare: Implications for Practice from a Systematic Review of the Literature, Health Technology Assessment, 6 (32).
• Hanafi Imam and Richard S. D. (2012), Keterampilan Komunikasi Interpersonal Perawat Berpengaruh Peningkatan Kepuasan Pasien, Kediri. Jurnal STIKES, 5 (2).
• Lestari et al. (2009), Analisa Faktor Penentu Tingkat Kepuasan Pasien di Rumah Sakit PKU Muhammadiyah Bantul, Jurnal Kedokteran dan Kesehatan Indonesia.
• Mast M.S., Hall J.A., Klockner C. and Choi E.(2008), Physician Gender Affects How Physician Nonverbal Behavior is Related to Patients Satisfaction, Medical Care, 46 (12), p.1212-1218.