ÖZYETERLİLİK İLE DUYGUSAL EMEK İLİŞKİSİNDE KİŞİ İŞ UYUMUNUN ARACI ETKİSİNİN İNCELENMESİ: OTEL ÇALIŞANLARI ÜZERİNDE BİR UYGULAMA

Bu çalışmanın amacı kişi-iş uyumu ile duygusal emek arasındaki ilişkide özyeterliliğin aracı etkisinin tespit edilmesidir. Bu amacın gerçekleştirilmesine yönelik olarak 79 otel çalışanından anket yöntemi ile veri elde edilmiştir. Elde edilen bu veriler SPSS ve AMOS programları kullanılarak analiz edilmiştir. Yapılan analizler sonucunda kişi-iş uyumunun özyeterlilik ile duygusal emek arasındaki ilişkide tam aracı etkisinin olduğu ortaya çıkmıştır.

Anahtar Kelimeler:

özyeterlilik, duygusal emek, kişi iş uyumu

EXAMINING THE MEDIATING EFFECT OF PERSON-JOB FIT ON THE RELATIONSHIP BETWEEN SELF-EFFICACY AND EMOTIONAL LABOUR: AN INVESTIGATION ON HOTEL EMPLOYEES

The aim of this study is to determine the mediating effect of self-efficacy between person job fit and emotional labor. In order to realize this aim, data were collected from 79 hotel employees by questionnaire method. These data were analyzed using SPSS and AMOS programs. As a result of the analyzes made, it has been found that there is fully mediating effect of person job fit on the relationship between self-efficacy and emotional labor.

Keywords:

self-efficacy, emotional labour, person-job fit,

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